HP PhotoSmart A320 User Manual

							To clean the print cartridge from the printer
1.Make sure the printer is turned on.
2.Load photo paper so the printer can print a test page after cleaning the cartridge. Use
HP Advanced Photo Paper for the best results.
3.Hold down the OK button and press the On button 4 times to begin cleaning the print
cartridge.
4.When the printer finishes cleaning the cartridge, check the printed test page. If there
are no more problems, you do not need to do anything else. If there are still problems,
continue cleaning use the following procedure:
• If the test page has white streaks or missing colors, the print cartridge needs to
be cleaned again. Hold down the OK button and press the On button 5 times.
• If the print quality of the second test page looks good, you do not need to do
anything else.
• If the test page still has white streaks or missing colors, the print cartridge needs
to be cleaned one more time. Hold down the OK and press the On button 6
times.
If you complete all three levels of cleaning using this procedure and you still notice white
streaks or missing colors on the test page, you may need to clean the print cartridge
copper-colored contacts. For more information, see “
Manually clean the print cartridge
contacts” on page 20.
To clean the print cartridge from the camera
NOTE:Some cameras have a menu option that allows you to align the print cartridge
from the camera. If your camera menu offers this choice when the camera is
connected to the printer, you may prefer to use this method to align the print cartridge.
For more information, see the documentation that came with your camera.
1.Make sure the printer is turned on.
2.Load photo paper so the printer can print a test page after cleaning the cartridge. Use
HP Advanced Photo Paper for the best results.
3.Connect the PictBridge camera to the printer and make sure the camera is turned on.
4.On your camera image display, select the option to clean the print cartridge from the
Maintenance menu. For more information, see the documentation that came with your
camera.
5.When the printer finishes cleaning the cartridge, check the printed test page. If there
are no more problems, you do not need to do anything else. If there are still problems,
repeat the cleaning procedure.
If after repeating the cleaning procedure you still notice white streaks or missing colors
on the test page, you may need to clean the print cartridge copper-colored contacts. For
more information, see “
Manually clean the print cartridge contacts” on page 20.
NOTE:If the cartridge or printer has been recently dropped, you may also see white
streaks or missing colors in your prints. This problem is temporary and clears up within
24 hours.
Print a test page
You can print a test page to:
Clean and maintain the printer 19
 
						

							• Check the estimated ink level in the print cartridge
• Check the condition of the ink nozzles
• Check if the printer is communicating properly with a connected computer (if you are
able to print a test page from the software)
• Obtain the printers serial number, and other printer specifications
If you contact HP support for help, you may be asked to print the test page.
There are three ways to print the test page: from the control panel of the printer, from a
connected PictBridge camera that has a Maintenance menu option for printing a test
page, and from the software. If you have the HP Photosmart software installed, you can
print the test page from the software. If you need to confirm the connection between the
printer and your computer, print a test page from the software.
This section describes how to print the test page from the printers control panel or from
a camera. See the electronic Help for instructions on printing the test page from the
software.
To print a test page from the printer
1.Make sure the printer is turned on.
2.Load paper in the input tray. Use plain paper or index cards to conserve photo paper.
3.Hold down the OK button and press the On button 2 times to print a test page.
To print a test page from the camera
NOTE:Some cameras have a menu option that allows you to align the print cartridge
from the camera. If your camera menu offers this choice when the camera is
connected to the printer, you may prefer to use this method to align the print cartridge.
For more information, see the documentation that came with your camera.
1.Make sure the printer is turned on.
2.Load paper in the input tray. Use plain paper or index cards to conserve photo paper.
3.Connect the PictBridge camera to the printer and make sure the camera is turned on.
4.On your camera image display, select the option to print a test page from the
Maintenance menu. For more information, see the documentation that came with your
camera.
To check the estimated ink level on the printed test page, look at the three color bars
about halfway down the page, between the E (empty) and F (full). Estimate how full
the print cartridge is by determining what percentage of the brightly-colored bars is shown
between E and F.
Manually clean the print cartridge contacts
If you use the printer in a dusty environment, debris may accumulate on the copper-
colored contacts and cause printing problems.
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20 Maintain and transport the printer
 
						

							To clean the print cartridge contacts
1.Gather the following items to clean the contacts:
• Distilled water (tap water may contain contaminants that can damage the print
cartridge)
• Cotton swabs or other soft, lint-free material that will not stick to the print cartridge
2.Open the print cartridge door.
3.Remove the print cartridge and place it on a piece of paper with the ink nozzle plate
facing up. Be careful not to touch the copper-colored contacts or the ink nozzle plate
with your fingers.
CAUTION:Do not leave the print cartridge outside the printer for more than 30
minutes. Ink nozzles exposed to the air longer than this may dry out and cause
printing problems.
4.Lightly moisten a cotton swab with distilled water and squeeze any excess water from
the swab.
5.Gently wipe the copper-colored contacts with the cotton swab.
CAUTION:Do not touch the ink nozzle plate. Touching the ink nozzle plate will
result in clogs, ink failure, and bad electrical connections.
1Clean copper colored contacts with swab
2Ink nozzle plate
6.Repeat steps 4 and 5 until no ink residue or dust appears on a clean swab.
7.Insert the print cartridge in the printer, and then close the print cartridge door.
Align the print cartridge
The first time you insert a HP 110 Tri-color Inkjet print cartridge, the printer aligns it
automatically. However, if colors in printouts are misaligned, or if the alignment page does
not print correctly when you insert a new print cartridge, you can use the following
procedures to align the print cartridge again.
NOTE:If you have installed the HP Photosmart software, HP recommends aligning
the print cartridge from the software because it is easier. See the electronic Help for
instructions.
Clean and maintain the printer 21
 
						

							To align the print cartridge from the printer
1.Make sure the printer is turned on.
2.Load paper in the input tray. HP recommends using HP Advanced Photo Paper for
the alignment, for best results.
3.Hold down the OK button and press the On button 3 times to print an alignment page.
To align the print cartridge from the camera
NOTE:Some cameras have a menu option that allows you to align the print cartridge
from the camera. If your camera menu offers this choice when the camera is
connected to the printer, you may prefer to use this method to align the print cartridge.
For more information, see the documentation that came with your camera.
1.Make sure the printer is turned on.
2.Load paper in the input tray. HP recommends using HP Advanced Photo Paper for
the alignment, for best results.
3.Connect the PictBridge camera to the printer and make sure the camera is turned on.
4.On your camera image display, select the alignment option from the Maintenance
menu and follow the prompts.
When the printer finishes aligning the cartridge, it prints an alignment page to confirm that
the alignment was successful.
• The check marks verify that the print cartridge is installed correctly and functioning
properly.
• If an “x” is displayed to the left of any of the bars, align the print cartridge again. If the
“x” is still displayed, replace the print cartridge.
Update the HP Photosmart printer driver software
Download the latest software update for the printer driver every few months to ensure
you have the latest features and improvements. You can download HP Photosmart
software updates by going to 
www.hp.com/support or by using HP Software Update.
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22 Maintain and transport the printer
 
						

							NOTE:Using the procedures below to install the printer driver software update from
the HP Web site does not update the otherHP Photosmart software you might have
installed on the computer. For information about updating the HP Photosmart
software, see the HP Photosmart Help.
To download a printer driver software update (Windows)
1.Make sure you are connected to the Internet.
2.From the Windows Start menu, click Programs or All Programs, point to HP, and
then click HP Update.
The HP Update window is displayed.
3.Click Next.
HP Update searches the HP Web site for printer driver software updates.
• If the computer has the most recent version of the printer driver software installed,
No updates are available for your system at this time is displayed in the HP
Update window.
• If the computer does not have the most recent version of the printer driver software
installed, a software update is displayed in the HP Update window.
4.If a software update is available, select the check box beside the update name.
5.Click Install.
6.Follow the onscreen instructions.
To download a printer driver software update (Mac)
1.Make sure you are connected to the Internet.
2.Click the HP Device Manager in the Dock.
3.Choose Check for updates from the Information and Settings pop-up menu.
The HP Update window is displayed.
4.Click the Update Software tab, and then follow the onscreen instructions to check
for software updates.
Store the printer and print cartridge
Protect the printer and print cartridge by storing them properly when you are not using
them.
Store the printer
The printer is built to withstand long or short periods of inactivity.
• Close the input and output trays when the printer is not in use.
• Store the printer indoors out of direct sunlight in a place without temperature
extremes.
• If the printer and print cartridge have not been used for one month or more, clean the
print cartridge before printing. For more information, see “
Automatically clean the print
cartridge” on page 18.
Store the printer and print cartridge 23
 
						

							Store the print cartridge
When you store or transport the printer, always leave the active print cartridge inside the
printer. The printer stores the print cartridge in a protective cap during the power-down
cycle.
CAUTION:Make sure the printer completes its power-down cycle before you unplug
the power cord. This allows the printer to store the print cartridge properly.
Follow these tips to help maintain HP print cartridges and ensure consistent print quality:
• Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15–35° C or 59–95° F).
• Do not remove the plastic tape covering the ink nozzles until you are ready to install
the print cartridge in the printer. If the plastic tape has been removed from the print
cartridge, do not attempt to reattach it. Reattaching the tape damages the print
cartridge.
Maintain the quality of photo paper
For best results with photo paper, follow the guidelines in this section.
To store photo paper
• Store the photo paper in its original packaging or in a resealable plastic bag.
• Store the packaged photo paper on a flat, cool, and dry surface.
• Return unused photo paper to the plastic bag. Paper left in the printer or exposed to
the elements may curl.
To handle photo paper
• Always hold photo paper by the edges to avoid fingerprints.
• If the photo paper has curled edges, place it in its plastic storage bag and gently bend
it in the opposite direction of the curl until the paper lies flat.
Transport the printer
It is easy to transport and set up the HP Photosmart A320 series printer almost anywhere.
Take it with you on vacations and to family gatherings and social events to instantly print
and share photos with family and friends.
To make it even easier to print on the go, you can transport the printer and printing
supplies together in the convenient HP Photosmart Carrying Case. You can purchase
the carrying case from the HP Web site or your HP dealer. For ordering information, see
“
Choose and load paper” on page 9:
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24 Maintain and transport the printer
 
						

							To transport the HP Photosmart A320 series
1.Turn off the printer.
NOTE:Make sure the printer completes its power-down cycle before you unplug
the power cord. This allows the printer to store the print cartridge properly.
2.If a camera or Bluetooth adapter is connected to the PictBridge port on the top of the
printer, disconnect it.
3.Remove all paper from the input and output trays, close the output tray, and then
close the input tray.
4.Unplug the power cord.
5.If the printer is connected to a computer, disconnect the USB cable from the computer.
6.Always carry the printer upright.
NOTE:Do not remove the print cartridge when transporting the printer. The
printer stores the print cartridge in a protective cap during the power-down cycle
TIP:The printer has a convenient built-in handle you can use to make it easy to
carry. Extend the handle by lifting it up from above the camera dock door. Do not
shake or swing the printer while carrying it by the handle.
Figure 5-3 Extend the handle
Make sure to bring the following items with you:
• Paper
• Power cord
• A PictBridge-certified camera
• Extra print cartridges (if you plan to print a lot)
• Optional printer accessories you plan to use, such as the HP Bluetooth wireless
printer adapter
• If you are going to connect the printer to a computer, bring the USB cable and
HP Photosmart software CD
Transport the printer 25
 
						

							NOTE:If you do not take the documentation with you, be sure to write down the
correct print cartridge number or purchase enough HP 110 Tri-color Inkjet print
cartridges before you go.
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26 Maintain and transport the printer
 
						

							6 Troubleshooting
The HP Photosmart A320 series printer is designed to be reliable and easy to use. This
section answers frequently asked questions about using the printer and printing without
a computer.
For troubleshooting information about using the HP Photosmart software and printing
from a computer, see the electronic Help. For information about viewing the electronic
Help, see “
Find more information” on page 3.
For information about troubleshooting issues involving your camera, see the
documentation that came with the camera.
Printer hardware problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at 
www.hp.com/support.
NOTE:If you want to connect the printer to a computer, HP recommends using a
USB cable of less than 3 meters (10 feet) in length to minimize injected noise due to
potentially high electromagnetic fields.
The Attention light is flashing red.
Cause:The printer requires attention. Try the following solutions.
Solution:
• If the printer is connected to your camera, check the camera image display for
instructions.
• If the printer is connected to a computer, check the computer monitor for
instructions.
• Turn off the printer, and then unplug the printer power cord. Wait about 30
seconds, and then plug the power cord back in. Turn on the printer.
• For more information about what the Attention light could indicate, see “
Indicator
lights” on page 45.
• If the light continues to flash after trying all of the above solutions, go to
www.hp.com/support or contact HP support.
The On light flashed briefly after I turned the printer off.
Solution:This is a normal part of the power-down process. It does not indicate a
problem with the printer.
The buttons on the control panel do not respond.
Cause:A printer error has occurred. Try the following solutions.
Troubleshooting 27
 
						

							Solution:
• Wait for about a minute to see if the printer resets.
• Turn off the printer. Unplug the printer power cord. Wait about 30 seconds, and
then plug the power cord back in. Turn on the printer.
• If the printer does not reset, and the control panel buttons still do not respond, go
to 
www.hp.com/support or contact HP support.
The printer is plugged in, but it will not turn on.
Solution:
• The printer may have drawn too much power. Unplug the printer power cord from
the electrical outlet. Wait about 30 seconds, and then plug the power cord back
in. Turn on the printer.
• The printer may be plugged into a power strip that is turned off. Turn on the power
strip, and then turn on the printer.
• The printer may be plugged into an incompatible power source. If you are traveling
abroad, make sure the power source in the country/region you are visiting
complies with the power requirements and power cord of the printer.
The printer makes noises when I turn it on, or starts making noises on its own after
it has been sitting unused for a while.
Solution:The printer may make noises after long periods of inactivity
(approximately 2 weeks), or when its power supply has been interrupted and then
restored. This is normal operation—the printer is performing an automatic
maintenance procedure to ensure that it produces the best quality output.
Printing problems
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at 
www.hp.com/support.
Paper does not feed into the printer correctly.
Solution:
• Make sure that the paper-width guide fits close to the edge of the paper without
bending the paper.
• There may be too much paper loaded in the input tray. Remove some paper and
try printing again.
• If sheets of photo paper stick together, try loading one sheet at a time.
• If you are using the printer in an extremely high- or low- humidity environment,
insert the paper as far as it will go into the input tray, and load one sheet of photo
paper at a time.
Chapter 6
28 Troubleshooting