HP PhotoSmart A320 User Manual

							8 HP support
•Check the HP support Web site first
•
HP support by phone
•
Warranty
•
Additional warranty options
•
Regulatory model identification number VCVRA-0707
•
Environmental statements
Check the HP support Web site first
Check the documentation that came with the printer. If you do not find the information
you need, check out the HP support Web site.
To check for online support
1.Visit the HP online support Web site at 
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device information
and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Photosmart
• Valuable HP Photosmart and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available
when you register the HP Photosmart
2.For Europe only: Contact your local point of purchase. If the HP Photosmart has a
hardware failure, you will be asked to bring it back to your local point of purchase.
(Service is provided at no charge during the device limited warranty period. After the
warranty period, you will be quoted a service charge.)
3.If you do not find the information you need online, call HP support. Support options
and availability vary by device, country/region, language, and phone support period.
HP support by phone
For a list of support phone numbers, see the phone number list on the inside of the back
cover.
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to 
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:
HP support 39
 
						

							• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time
that this situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Chapter 8
40 HP support
 
						

							Warranty
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects 
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not 
warrant that the operation of any product will be interrupted or error free.
    3.  HPs limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover 
any other problems, including those that arise as a result of:
      a.  Improper maintenance or modification;
      b.  Software, media, parts, or supplies not provided or supported by HP;
      c.  Operation outside the products specifications;
      d.  Unauthorized modification or misuse.
    4.  For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the 
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of 
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to 
service the printer for the particular failure or damage.
    5.  If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HPs 
warranty, HP shall either repair or replace the product, at HPs option.
    6.  If HP is unable to repair or replace, as applicable, a defective product which is covered by HPs warranty, HP shall, 
within a reasonable time after being notified of the defect, refund the purchase price for the product.
    7.  HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
    8.  Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the 
product being replaced.
    9.  HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
  10.  HPs Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts 
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in 
countries where the product is distributed by HP or by an authorized importer.
B. Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY 
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR 
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR 
PURPOSE.
C. Limitations of liability
    1.  To the extent allowed by local law, the remedies provided in this Warranty Statement are the customers sole and 
exclusive remedies.
    2.  TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN 
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON 
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF 
   SUCH DAMAGES.
D. Local law
    1.  This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary 
from state to state in the United States, from province to province in Canada, and from country to country elsewhere in 
the world.
    2.  To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed 
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty 
Statement may not apply to the customer. For example, some states in the United States, as well as some governments 
outside the United States (including provinces in Canada), may:
      a.  Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer 
        (e.g., the United Kingdom);
      b.  Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
      c.  Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer 
cannot disclaim, or allow limitations on the duration of implied warranties.
    3.  THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT 
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS 
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your 
country. 
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not 
in any way affected by this HP Limited Warranty.
Ireland: Hewlett-Packard Ireland Ltd. 30 Herbert Street IRL-Dublin 2
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN HP product  Duration of limited warranty
Software Media  90 days
Printer 1 year
Print or Ink cartridges   Until the HP ink is depleted or the “end of warranty” date printed 
  on the cartridge has been reached, whichever occurs first. This 
warranty does not cover HP ink products that have been refilled, 
remanufactured, refurbished, misused, or tampered with.
Accessories  1 year unless otherwise stated
Warranty 41
 
						

							Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Regulatory model identification number VCVRA-0707
For regulatory identification purposes, the product is assigned a Regulatory Model
Number. The Regulatory Model Number for the product is VCVRA-0707. This regulatory
number should not be confused with the marketing name (HP Photosmart A320 series)
or product number (Q8516A).
Environmental statements
For Environmental Stewardship information, see the electronic Help.
Chapter 8
42 HP support
 
						

							A Install the software
The printer comes with optional software you can install on a computer.
After using the setup instructions that came in the box with the printer to set up the printer hardware,
use the instructions in this section to install the software.
The USB cable required for printing from a computer might not be included in the box with the printer,
so you might need to purchase it separately. See “
Print from a computer” on page 13 for more
information about this cable.
Windows users
Mac users
Important: Do not connect a USB cable until
you are prompted.
1.Insert the HP Photosmart CD into your
computer CD-ROM drive. If the Install
Wizard does not appear, locate the
setup.exe file on the CD-ROM drive and
double-click it. Wait several minutes while
the files load.
2.Click Next and follow the onscreen
instructions.
3.When prompted, connect one end of the
USB cable to the USB port on the back of
the printer, and connect the other end to the
USB port on your computer.
4.Follow the onscreen instructions until the
installation is finished.1.Connect one end of the USB cable to the
USB port on the back of the printer, and
connect the other end to the USB port on
your computer.
2.Insert the HP Photosmart CD into your
computers CD-ROM drive.
3.On your desktop, double-click the
HP Photosmart CD icon.
4.Double-click the HP Installer icon, and
follow the instructions on each installation
screen to install the printer software.
5.When the Congratulations screen appears,
click OK.
Install the software 43
 
						

							Appendix A
44 Install the software
 
						

							B Indicator lights
The indicator lights on the HP Photosmart A320 series printer tell you about the state of the printer.
The tables in this section explain some of the most common and important patterns, as follows:
•The On light tells you about the printers power state.
•The Resume light tells you about the current print job. It indicates that you need to press the
OK button after clearing an error condition.
•The Print Cartridge light tells you about the print cartridge.
•The PictBridge light tells you about the connected PictBridge camera.
•The Attention light usually acts in combination with the other lights. It indicates that you need
to correct a problem before printing can resume.
The Red Eye light is not listed here, because its only function is to tell you whether or not the
automatic photo enhancing feature is turned on.
If the printer is connected to a computer, check the computer screen for information about the error
condition and how to resolve it.
NOTE:If something new occurs, lights that are turned on to indicate one thing may change to
indicate the new event. For example, the On light is normally a solid green whenever the printer
is turned on. However, if you print a photo, the On light flashes until the printer is finished printing.
Table B-1 Indicator lights
Lights
StatusMeaning
The On light is solid green.The printer is on and ready to print.
The On light is flashing green.The printer is starting up or busy.
The On light and the PictBridge light
are both flashing green.The printer is printing photos from a
connected PictBridge camera.
The Attention light is solid red, and
the Print Cartridge light is flashing
red.The print cartridge door is open, and
printing cannot begin or resume until
this door is closed.
Indicator lights 45
 
						

							LightsStatusMeaning
The Attention light is flashing red,
and the Print Cartridge light is
flashing red.The print cartridge is missing,
damaged, incompatible, or incorrectly
inserted.
The Print Cartridge light is solid red.The print cartridge is low on ink. When
this light comes on solid red, about
20% of the ink remains in the print
cartridge. The ink will need to be
replaced soon. If you have the HP
Photosmart software installed, you
can obtain more precise ink level
information; see the electronic Help
for instructions.
The PictBridge light is solid green.
The Attention light is solid red.The PictBridge camera connected to
the PictBridge port on the top of the
printer is using the wrong connection
mode. Make sure the USB
configuration is set to Digital Camera.
OR
An unrecognized (non-PictBridge)
device is connected to the PictBridge
port.
The PictBridge light is solid green
and the Attention light is flashing red.The connected PictBridge camera
lost power.
The PictBridge light is solid green.A PictBridge camera is connected to
the printer, and the printer is ready to
print.
Appendix B
Indicator lights (continued)
46 Indicator lights
 
						

							LightsStatusMeaning
The Resume light is flashing green
and the Attention light is flashing red.There is a paper jam or other error
condition.
OR
The printer is cancelling the print job
because the sending device (camera,
computer, or other device) lost power,
or the connection to the sending
device was lost.
The Resume light is flashing green.The printer is out of paper.
Indicator lights (continued)
Indicator lights 47
 
						

							Appendix B
48 Indicator lights