HP Photosmart 5520 User Manual

							3.Press on the hole of the duplexer path cover to lift it up. Remove the jammed paper.
4.Close the paper path cover.
5.Close the cartridge access door.
6.Try printing again.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
Clear carriage jam
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
Clear carriage jam 39
Solve a problem 
						

							To get help from the print display, touch Help from the Home screen. Touch the directional button to navigate
through help topics, touch Troubleshoot and Support, and then touch Clear Carriage Jam.
 Click here to go online for more information.
Solve print problem
Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, HP
provides a Print Diagnostic Utility (Windows only) that can help solve many common “Unable to Print” issues.
From the Start menu on your computer, click All Programs, and then click HP. Under HP Photosmart 5520
series, click HP Photosmart 5520 series, click the Help button, and then double-click HP Print Diagnostic
Utility.
 Click here to go online for more information.
If print quality is not acceptable, try the following to improve print quality:
•Use the printer status and print quality reports to diagnose printer and print quality issues. From the Home
screen, touch the Settings icon, and then touch Tools. Touch Printer Status Report or Print Quality
Report. Click here to go online for more information
•If printouts show misaligned colors or lines, try aligning the printer. See Align printer on page 27 for more
information.
•If there are ink smears on the printouts, try clearing the ink smears. See Clean ink smear on page 25 for more
information.
Solve copy and scan problem
HP provides a Scan Diagnostic Utility (Windows only) that can help solve many common “Unable to scan” issues.
From the Start menu on your computer, click All Programs, and then click HP. Under HP Photosmart 5520
series, click HP Photosmart 5520 series, click the Help button, and then double-click HP Scan Diagnostic
Utility.
Learn more about how to solve scan issues. Click here to go online for more information.
Learn how to solve copy issues. Click here to go online for more information.
Solve networking problem
Check the network configuration or print the wireless test report to assist in diagnosing network connection
issues.
To check network configuration or print wireless test report
1.From the Home screen, touch the Wireless icon, and then touch Settings.
2.Touch the down arrow to scroll through options. Touch Display Network Configuration or Print Wireless
Test Report.
Click the links below to find more online information to solve networking issues.
•Learn more about wireless printing. Click here to go online for more information.
•Learn how to find your network security settings. Click here to go online for more information.
•Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips. Click here to go
online for more information.
•Learn how to work with your firewall and anti-virus programs during printer setup. Click here to go online for
more information.
Chapter 9
40 Solve a problem
Solve a problem 
						

							HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support.
Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•Product name (HP Photosmart 5520 series)
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support,
select your country/region and language, then explore the services and warranty area for information about the
extended service plans.
Cartridge supply upgrade
If the supply upgrade is not successful, try getting your printer to recognize the supply upgrade cartridge.
To get the printer to recognize the supply upgrade cartridge:
1.Remove the supply upgrade cartridge.
2.Insert the original cartridge in the carriage.
3.Close the cartridge access door, then wait until the carriage stops moving.
4.Remove the original cartridge, then replace with the supply upgrade cartridge.
5.Close the cartridge access door, then wait until the carriage stops moving.
If you still receive a supply upgrade problem error message, contact HP support for help.
Cartridge supply upgrade 41
Solve a problem 
						

							 Click here to go online for more information.
Prepare printer
If you are not satisfied with the print quality, try cleaning the cartridges from the control panel. See Clean
printhead automatically on page 25 for more information.
To maintain the cartridges, use the printers Auto Power-Off feature to manage the printers power use. See Auto
Power-Off on page 53 for more information.
Check cartridge access door
The cartridge access door should be closed for printing.
 Click here to go online for more information.
Printhead failure
The printhead in this product has failed. Contact HP support for help.
 Click here to go online for more information.
Printer failure
If you have already turned the printer off and then on, and this does not solve your problem, contact HP support
for help.
 Click here to go online for more information.
Chapter 9
42 Solve a problem
Solve a problem 
						

							Ink cartridge problem
To solve ink cartridge problem
1.Try removing and reinserting the cartridges. Make sure the cartridges are in the correct slots.
2.If reinserting the cartridges does not work, try cleaning cartridge contacts.
To clean cartridge contacts
CAUTION:The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are
reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of
the product longer than 30 minutes. This could result in damage to both the printhead and the ink
cartridges.
a. Check that power is on.
b. Open the cartridge access door.
Wait for the print carriage to move to the ink label part of the product.
c. Press tab on the cartridge indicated in the error message, then remove it from slot.
d. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink
cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink
cartridge.
Ink cartridge problem 43
Solve a problem 
						

							1 Electrical contacts
e. Wipe only the contacts with a damp lint-free cloth.
CAUTION:Be careful to touch only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
f. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four
copper or gold-colored pins positioned to meet the contacts on the ink cartridge.
g. Use a dry swab or lint-free cloth to wipe the contacts.
h. Reinstall the ink cartridge.
i. Close the access door, and check if the error message has gone away.
j. If you still receive the error message, turn the product off, and then on again.
3.If your problem is still not resolved, try replacing cartridges. See Replace the cartridges on page 26 for more
information.
 Click here to go online for more information.
SETUP cartridges
When you first set up the printer, you must install the cartridges that shipped in the box with the printer. These
cartridges are labeled SETUP, and they calibrate your printer before the first print job. Failure to install the
SETUP cartridges during the initial product setup causes an error.
If you installed a set of regular cartridges, remove them and install the SETUP cartridges to complete printer
setup. After printer setup is complete, the printer can use regular cartridges.
WARNING!Don’t open or uncap cartridges until you are ready to install them. Leaving caps on the
cartridges reduces ink evaporation. You can use the orange caps from the SETUP cartridges if necessary.
Chapter 9
44 Solve a problem
Solve a problem 
						

							If you still receive the error message, contact HP support for help.
 Click here to go online for more information.
Older generation cartridges
You will need to use a newer version of this cartridge. In most cases you can identify a newer version of the
cartridge by looking at the exterior of the cartridge package and finding the Warranty Ends date.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. If it is an
older generation cartridge, contact HP support for help or replacement.
 Click here to go online for more information.
Older generation cartridges 45
Solve a problem 
						

							Chapter 9
46 Solve a problem
Solve a problem 
						

							10 Technical information
The technical specifications and international regulatory information for the HP Photosmart are provided in this
section.
For additional specifications, see the printed documentation that came with the HP Photosmart.
This section contains the following topics:
•Notice
•Cartridge chip information
•Specifications
•Environmental product stewardship program
•Regulatory notices
•Regulatory wireless statements
Notice
Cartridge chip information
The HP cartridges used with this product contain a memory chip that assists in the operation of the product. In
addition, this memory chip collects a limited set of information about the usage of the product, which might
include the following: the date when the cartridge was first installed, the date when the cartridge was last used,
the number of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors
that might have occurred, and the product model. This information helps HP design future products to meet our
customers printing needs.
The data collected from the cartridge memory chip does not contain information that can be used to identify a
customer or user of the cartridge or their product.
HP collects a sampling of the memory chips from cartridges returned to HPs free return and recycling program
(HP Planet Partners: www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The memory chips from this
sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this
cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If
you prefer to not allow access to this information, you can render the chip inoperable. However, after you render
the memory chip inoperable, the cartridge cannot be used in an HP product.
If you are concerned about providing this anonymous information, you can make this information inaccessible by
turning off the memory chips ability to collect the products usage information.
Technical information 47
Technical information 
						

							To disable the usage information function
1.From the Home screen, touch the Settings icon.
2.Touch Preferences.
3.Use the down arrow button to scroll through the options. Touch Cartridge Chip Info, and then touch Off.
NOTE: 1To re-enable the usage information function, restore the factory defaults.
NOTE: 2You can continue to use the cartridge in the HP product if you turn off the memory chips ability to
collect the products usage information.
Specifications
Technical specifications for the HP Photosmart are provided in this section. For more product specifications, see
the Product Data Sheet at www.hp.com/support.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web site at
www.hp.com/support.
Environmental specifications
•Recommended operating temperature range: 15ºC to 32ºC (59ºF to 90ºF)
•Allowable operating temperature range: 5ºC to 40ºC (41ºF to 104ºF)
•Humidity: 20% to 80% RH non-condensing (recommended); 25ºC maximum dewpoint
•Non-operating (Storage) temperature range: –40ºC to 60ºC (-40ºF to 140ºF)
•In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart may be
slightly distorted.
•HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise
due to potential high electromagnetic fields.
Print specifications
•Print speeds vary according to the complexity of the document.
•Method: drop-on-demand thermal inkjet
•Language: PCL3 GUI
Scan specifications
•Optical Resolution: up to 1200 dpi
•Hardware Resolution: up to 1200 x 2400 dpi
•Enhanced Resolution: up to 2400 x 2400 dpi
•Bitdepth: 24-bit color, 8-bit grayscale (256 levels of gray)
•Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
•Supported File Types: BMP, JPEG, PNG, TIFF, PDF
•Twain Version: 1.9
Copy specifications
•Digital image processing
•Maximum number of copies varies by model.
•Copy speeds vary according to the complexity of the document and model.
Cartridge yield
Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Print resolution
Chapter 10
48 Technical information
Technical information