HP Photosmart 428 User Manual

							Chapter 5
46 HP Photosmart 420 series GoGo Photo Studio
 
						

							6Specifications
This section lists the minimum system requirements for installing the HP Photosmart
software, and provides selected printer specifications.
For a complete list of specifications for the HP Photosmart GoGo Photo Studio
camera, see the Camera Users Manual (in the box or in online format on the
HP Photosmart Users Manual CD, depending on the country/region).
System Requirements
ComponentWindows PC MinimumMacintosh Minimum
Operating SystemMicrosoft Windows 98,
2000 Professional, Me,
XP Home, and
XP ProfessionalMac OS X 10.2.3 through
10.3.x
ProcessorIntel® Pentium® II (or
equivalent) or higherG3 or greater
RAM64 MB (128 MB
recommended)128 MB
Free Disk Space500 MB150 MB
Video Display800 x 600, 16-bit or higher800 x 600, 16-bit or higher
CD-ROM Drive4x4x
BrowserMicrosoft Internet
Explorer 5.5 or later—
Printer Specifications
CategorySpecifications
ConnectivityUSB 2.0 full-speed
PictBridge: Using the front camera port
Bluetooth: Microsoft Windows XP Home and
XP Professional
Image File FormatsJPEG Baseline
MarginsTop 0.0 mm (0.0 inch) ; Bottom 0.0 mm (0.0 inch);
Left/right 0.0 mm (0.0 inch)
Media SizesPhoto paper 10 x 15 cm (4 x 6 inch)
HP Photosmart 420 series GoGo Photo Studio Printer Users Manual 47
 
						

							CategorySpecifications
Photo paper with tab 10 x 15 cm with 1.25 cm tab
(4 x 6 inches with 0.5 inch tab)
Index cards 10 x 15 cm (4 x 6 inches)
A6 cards 105 x 148 mm (4.1 x 5.8 inches)
L-size cards 90 x 127 mm (3.5 x 5 inches)
L-size cards with tab 90 x 127 mm with 12.5 mm
tab (3.5 x 5 inches with 0.5 inch tab)
Photo paper 10 x 30 cm (4 x 12 inches)
The following media sizes are supported only
when printing from a computer: Hagaki,
101 x 203 mm (4 x 8 inches), 10 x 30 cm
(4 x 12 inches)
Media TypesPaper (photo)
Cards (index, A6, L-size)
Environmental
SpecificationsMaximum during operation: 5–40 C (41–104 F),
5–90% RH
Recommended during operation: 15–35 C (59–
95 F), 20–80% RH
Paper TrayOne 10 x 15 cm (4 x 6 inches) photo paper tray
Paper Tray Capacity20 sheets, maximum thickness 292 µm (11.5 mil)
per sheet
10 sheets of 10 x 30 cm (4 x 12 inches) photo
paper for panoramic printing (when printing from a
computer only)
Power ConsumptionU.S.
Printing: 12.3 W
Idle: 6.29 W
Off: 4.65 W
International
Printing: 11.4 W
Idle: 5.67 W
Off: 4.08 W
Power Supply Model NumberHP  Part # 0957–2121 (North America),
100-240 Vac (±10%) 50/60 Hz (±3 Hz)
HP Part # 0957–2120 (Rest of world),
100-240 Vac (±10%) 50/60 Hz (±3 Hz)
Print CartridgeHP Tri-color (7 ml)
Chapter 6
(continued)
48 HP Photosmart 420 series GoGo Photo Studio
 
						

							CategorySpecifications
HP Tri-color (14 ml)
HP Gray Photo
NoteThe cartridge numbers you can use with
this printer appear on the back cover of the
printed Printer Users Manual. If you have already
printed several times, you can also find the
cartridge numbers in the HP Photosmart
software. For more information, see Inserting
Print Cartridges.
USB 2.0 Full-speed SupportMicrosoft Windows 98, 2000 Professional, Me,
XP Home, and XP Professional
Mac OS X 10.2.3 through 10.3.x
HP recommends that the USB cable be less than
3 meters (10 feet) in length
Video File FormatsMotion JPEG AVI
Motion JPEG Quicktime
MPEG-1
(continued)
HP Photosmart 420 series GoGo Photo Studio Printer Users Manual 49
 
						

							Chapter 6
50 HP Photosmart 420 series GoGo Photo Studio
 
						

							7HP Customer Care
NoteThe name of HP support services may vary by country/region.
If you have a problem, follow these steps:
1. Check the documentation that came with the printer. For more information, see
Finding More Information.
2. If you are unable to solve the problem using the information in the documentation,
visit www.hp.com/support to do the following:
– Access online support pages
– Send HP an e-mail message for answers to your questions
– Connect with an HP technician by using online chat
– Check for software updates
Support options and availability vary by product, country/region, and language.
3. Contact your local point of purchase. If the printer or camera has a hardware
failure, you will be asked to bring the device to where you purchased it. Service is
free during the limited warranty period. After the warranty period, you will be
quoted a service charge.
4. If you are unable to solve the problem using the onscreen Help or HP websites,
call HP Customer Care using the number for your country/region.
HP Customer Care by phone
While the HP Photosmart GoGo Photo Studio is under warranty, you can obtain free
phone support. For more information, see the warranty statement that came in the
box, or go to www.hp.com/support to check the duration of your free support.
After the free phone support period, you can obtain help from HP at an additional cost.
Contact your HP dealer or call the support phone number for your country/region for
support options.
To receive HP support by phone, call the appropriate support phone number for your
location. Standard phone company charges apply.
Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany,
Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the
United Kingdom should go to www.hp.com/support to access phone support numbers
in their country/region.
North America: Call 1-800-474-6836 (1-800 HP invent). U.S. phone support is
available in both English and Spanish languages 24 hours a day, 7 days a week (days
and hours of support may change without notice). This service is free during the
warranty period. A fee may apply outside the warranty period.
Other countries/regions: See the list of support telephone numbers inside the front
cover of this manual.
HP Photosmart 420 series GoGo Photo Studio Printer Users Manual 51
 
						

							Placing a call
Call HP Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
●Printer model number (located on the front of the printer).
●Printer serial number (located on the bottom of the printer).
●Camera model number (located on the front of the camera)
●Camera serial number (located on the bottom of the camera)
●Computer operating system.
●Version of printer driver:
–Windows PC: To see the printer driver version, right-click the HP Digital
Imaging Monitor icon the Windows taskbar and select About.
–Macintosh: To see the printer driver version, use the Print dialog box.
●Messages displayed on the camera Image Display or on the computer monitor.
●Answers to the following questions:
– Has the situation you are calling about happened before? Can you recreate
the situation?
– Did you install any new hardware or software on your computer around the
time that the situation occurred?
Return to HP Repair Service (North America Only)
HP will arrange to have your product picked up and delivered to an HP Central Repair
Center. We pay for the round-trip shipping and handling. This service is free for the
duration of the hardware warranty period. This service is available in North America
only.
Additional Warranty Options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the
services and warranty area for information about the extended service plans.
Chapter 7
52 HP Photosmart 420 series GoGo Photo Studio
 
						

							Index
A
accessories 11, 33
aligning print cartridges 30
alignment page 30
B
batteries
compartment 10
model 12
black-and-white prints 19
Bluetooth
printing 27
troubleshooting 44
wireless printer adapter 12
buttons 8
C
cameras
images do not print 43
port 5
carrying case
model 12
transporting
HP Photosmart GoGo
Photo Studio 33
cartridges. See print cartridges
cleaning
print cartridge contacts 30
print cartridges 29
printer 29
computer
printing from 3
system requirements 47
control panel 8
cropping an image 24
Customer Care 51
D
digital cameras. See cameras
docking the camera 21
documentation
guides 4
onscreen Printer Help 4
setup instructions 4
documentation, printer 3E
error messages 44
F
file formats, supported 47
G
GoGo Photo Studio
menu 13
H
help. See troubleshooting
help, onscreen 3
HP Photosmart GoGo Photo
Studio
accessories 33
storing 32
transporting 33
using handle 33
HP Photosmart software
updating 31
HP Real Life technologies 24
HP Software Update 31
I
images
cropping 24
improving quality 24
removing red eye 24
transferring to a computer
26
viewing for print 23
viewing in slide show 24
viewing on a TV 24
zooming 24
zooming and cropping 24
ink cartridges. See print
cartridges
ink level, checking 30
L
lights 7
loading paper 18
M
menu, GoGo Photo Studio 13O
onscreen Help 3
P
paper
buying and choosing 17
loading 18
maintaining 17, 33
specifications 47
trays 5
troubleshooting 41
paper jams 16, 42, 45
passport photos 24
print cartridges
aligning 30
choosing 19
cleaning 29
cleaning contacts 30
storing 32
testing 30
printer
accessories 11
cleaning 29
documentation 3, 4
error messages 44
parts 5
specifications 47
printing
all images 24
basics 23
borderless prints 24
from a computer 26
from Bluetooth wireless
devices 27
from computer 3
from other devices 25
from PictBridge-certified
camera 27
help 16
new images 24
passport photos 15, 24
test page 30
prints
print cartridges, choosing
19
HP Photosmart 420 series GoGo Photo Studio Printer Users Manual 53
 
						

							Q
quality
images 24
photo paper 33
printing test page 30
troubleshooting 43
R
red eyes removal 24
remote control 11, 39
S
slide show 24
specifications 47
storing
HP Photosmart GoGo
Photo Studio 32
photo paper 33
print cartridges 32
system requirements 47
T
test page 30
transporting HP Photosmart
GoGo Photo Studio 33
transporting printer 11
trays, paper 5
troubleshooting
Bluetooth 44
Customer Care 51
error messages 44
flashing lights 35
paper problems 41
quality problems 43
U
USB
port 5
specifications 47
Z
zooming an image 24
54 HP Photosmart 420 series GoGo Photo Studio
 
						

							Regulatory notices
Hewlett-Packard Company
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
●This device may not cause harmful interference, and
●This device must accept any interference received, including interference that may cause undesired operation.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Hewlett-
Packard Company may cause harmful interference, and void your authority to operate this equipment. Use of a shielded data
cable is required to comply with the Class B limits of Part 15 of the FCC Rules.
For further information, contact: Hewlett-Packard Company, Manager of Corporate Product Regulations, 3000 Hanover
Street, Palo Alto, CA 94304, (650) 857-1501.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, can cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
●Reorient or relocate the receiving antenna.
●Increase the separation between the equipment and the receiver.
●Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
●Consult the dealer or an experienced radio/TV technician for help.
LED indicator statement
The display LEDs meet the requirements of EN 60825-1.