HP Photosmart 428 User Manual

							Computer
You will need to transfer your images to the computer before you can use them with
the HP Photosmart software that lets you print from a computer. For more information,
see Transferring to a Computer.
For information on installing the HP Photosmart software, see the setup instructions
that came in the box with the printer. The HP Photosmart software includes the
interface that appears whenever you print from a computer.
Be sure to download the latest software update every couple of months to ensure you
have the latest features and improvements. For more information, see Updating the
HP Photosmart Software.
NoteThe onscreen HP Photosmart Printer Help provides more information
on the many print settings available when you print from a computer. To learn
how to access the onscreen help, see Finding More Information.
About HP Image Zone and HP Instant Share
The HP Image Zone lets you:
●Use your images for creative projects, such as scrapbooking albums, greeting
cards, and iron-on transfers
●Organize your images in albums and search through them by keyword and dates
(Windows only)
●Edit and enhance your images by adding text or doing color correction
●Share your images online through HP Instant Share with family and friends
For more information on the HP Image Zone, explore the onscreen HP Photosmart
Printer Help.
Use HP Instant Share to share images with friends and relatives using e-mail, online
albums, or an online photo finishing service. The printer must be connected through a
USB cable to a computer with Internet access and have all the HP software installed.
If you try to use HP Instant Share and do not have all the required software installed
or configured, a message prompts you through the required steps. For more
information on HP Instant Share, see the Camera Users Manual.
Transferring to a Computer
You can transfer images to a computer from the HP Photosmart 420 series if you
have set up a USB connection between the two devices and have installed the
HP Photosmart software. For more information, see the setup instructions that came
in the box. Youll need to transfer the images to your computer in order to use them in
image editing software, such as the HP Image Zone.
To transfer images to a computer:
1. Turn off the camera if it is on.
2. Dock the camera on top of the printer.
3. Press Save.
4. Follow the prompts on the computer.
Chapter 3
26 HP Photosmart 420 series GoGo Photo Studio
 
						

							PictBridge-certified Camera
You can print images by connecting a PictBridge-certified digital camera directly to the
camera port of the printer with a USB cable. When you print from a digital camera, the
printer uses the settings that you selected on the camera. For more information, see
the documentation that came with the camera.
Printing from a PictBridge-certified Camera
Using a PictBridge-certified camera with the printer is easy and fast.
NoteMake sure the GoGo Photo Studio camera is not docked before
connecting a second PictBridge-certified camera to the camera port. You can
only have one camera connected at a time.
To print using a PictBridge-certified camera:
1. Turn on the PictBridge-certified digital camera and select the images you want to
print.
2. Load photo paper in the printer.
3. Make sure the camera is in PictBridge mode, then connect it to the camera port
on the front of the printer using the USB cable that came with the PictBridge-
certified camera.
Once the printer recognizes the PictBridge-certified camera, the selected images
print automatically.
Bluetooth Wireless Devices
You can also print from devices with Bluetooth wireless technology such as digital
cameras, PDAs, laptops, and mobile phones. For more information, see the onscreen
HP Photosmart Printer Help and the documentation that came with the device with
Bluetooth wireless technology.
Making the Bluetooth Connection
To use Bluetooth connectivity, all devices must have the necessary hardware and
software installed. In addition, an HP Bluetooth wireless printer adapter must be
connected to the camera port on the front of the printer. The adapter is available
separately. For more information, see the documentation that came with the adapter.
Printing from a Bluetooth Device
The basic procedure for printing from any device with Bluetooth wireless technology is
the same:
To print from a Bluetooth device
1. Have the device search for available Bluetooth printers.
2. Select the printer when it appears on the device.
3. Print.
Check the documentation that came with the device for detailed instructions.
HP Photosmart 420 series GoGo Photo Studio Printer Users Manual 27
 
						

							Chapter 3
28 HP Photosmart 420 series GoGo Photo Studio
 
						

							4Maintaining and transporting
the printer
The HP Photosmart 420 series GoGo Photo Studio requires very little maintenance.
Follow the guidelines in this chapter to extend the life span of the printer and printing
supplies, and to ensure that your prints are always of the highest quality.
For information on maintaining the HP Photosmart 420 series camera, see the
Camera Users Manual.
Cleaning and Maintaining the Printer
Keep the printer and print cartridges clean and well maintained using the simple
procedures in this section.
Cleaning the Outside of the Printer
1. Turn off the printer, then disconnect the power cord from the back of the printer.
2. If you installed the optional HP Photosmart Internal Battery in the printer, remove
it, then replace the battery compartment cover.
3. Wipe the outside of the printer with a soft cloth that has been lightly moistened
with water.
Caution 1Do not use any type of cleaning solution. Household cleaners and
detergents may damage the printer’s finish.
Caution 2Do not clean the interior of the printer. Keep all fluids away from
the interior.
Cleaning the Print Cartridge
If you notice white lines or single-color streaks on your prints, the print cartridge may
need to be cleaned. Do not clean the cartridge more often than necessary, since
cleaning uses up ink.
1. Make sure the camera is in the camera dock.
2. Press OK to display the menu tabs.
3. Select Clean cartridge, then press OK.
4. Following the directions on the camera Image Display, load paper so the printer
can print a test page after cleaning the cartridge. Use plain paper or index cards
to conserve photo paper.
5. Press OK to begin cleaning the print cartridge.
6. When the printer finishes cleaning the cartridge and prints a test page, check the
test page and select from the following options:
– If the test page has white streaks or missing colors, the print cartridge needs
to be cleaned again. Select Yes on the camera Image Display, then press OK.
– If the print quality of the test page looks good, select Cancel on the camera
Image Display, then press OK.
You can clean the cartridge up to three times. Each successive cleaning is more
thorough and uses more ink.
HP Photosmart 420 series GoGo Photo Studio Printer Users Manual 29
 
						

							If you complete all three levels of cleaning using this procedure and you still notice
white streaks or missing colors on the test page, you may need to clean the print
cartridge copper-colored contacts. For more information, see Cleaning the Print
Cartridge Contacts.
NoteIf the cartridge or printer has been recently dropped, you may also see
white streaks or missing colors in your prints. This problem is temporary and
clears up within 24 hours.
Cleaning the Print Cartridge Contacts
If you use the printer in a dusty environment, debris may accumulate on the copper-
colored contacts and cause printing problems.
To clean the print cartridge contacts:
1. Gather the following items to clean the contacts:
– Distilled water (tap water may contain contaminants that can damage the
print cartridge)
– Clean, dry lint-free material that will not stick to the print cartridge
2. Open the print cartridge door.
3. Remove the print cartridge and place it on a piece of paper with the ink nozzle
plate facing up. Be careful not to touch the copper-colored contacts or the ink
nozzle plate with your fingers.
CautionDo not leave the print cartridge outside the printer for more than
30 minutes. Ink nozzles exposed to the air longer than this may dry out
and cause printing problems.
4. Lightly moisten a cotton swab with distilled water and squeeze any excess water
from the swab.
5. Gently wipe the copper-colored contacts with the cotton swab.
CautionDo not touch the ink nozzle. Touching the ink nozzle will result
in clogs, ink failure, and bad electrical connections.
6. Repeat steps 4–5 until no ink residue or dust appears on a clean swab.
7. Insert the print cartridge in the printer, then close the print cartridge door.
Printing a Test Page
You can print a test page that contains useful information about the print cartridge,
serial number, and other aspects of the HP Photosmart GoGo Photo Studio.
1. Make sure the camera is in the camera dock.
2. Load paper in the In tray. Use plain paper or index cards to conserve photo paper.
3. Press OK to display the menus.
4. Select Print Test Page, then press OK.
Aligning the Print Cartridge
The first time you install a print cartridge in the printer, the printer aligns it
automatically. However, if colors in printouts are misaligned, or if the alignment page
Chapter 4
30 HP Photosmart 420 series GoGo Photo Studio
 
						

							does not print correctly when you installed a new print cartridge, use the following
procedure to align the print cartridge.
1. Press OK to display the menu tabs.
2. Select Align cartridge, then press OK.
3. A message appears on the camera Image Display reminding you to load plain
paper. Load paper so the printer can print a calibration page. Use plain paper or
index cards to conserve photo paper.
4. Press OK to begin aligning the print cartridge.
When the printer finishes aligning the cartridge, it prints an alignment page to
confirm that the alignment was successful.
– The check marks verify that the print cartridge is installed correctly and
functioning properly.
– If an “x” appears to the left of any of the bars, align the print cartridge again.
If the “x” still appears, replace the print cartridge.
Updating the HP Photosmart Software
Download the latest software update periodically to ensure you have the latest
features and improvements. You can download HP Photosmart software updates by
going to www.hp.com/support or by using HP Software Update.
NoteThe software update that you download from the HP website does not
update the HP Image Zone software.
To download the software (Windows):
NoteMake sure you are connected to the Internet before you use
HP Software Update.
1. From the Windows Start menu, select Programs (in Windows XP, select All
Programs) > Hewlett-Packard > HP Software Update. The HP Software
Update window opens.
HP Photosmart 420 series GoGo Photo Studio Printer Users Manual 31
 
						

							2. Click Check Now. HP Software Update searches the HP website for software
updates. If the computer does not have the most recent version of the
HP Photosmart software installed, a software update appears in the HP Software
Update window.
NoteIf the computer has the most recent version of the HP Photosmart
software installed, the following message appears in the HP Software
Update window: “No updates are available for your system at this time.”
3. If a software update is available, click the checkbox next to the software update to
select it.
4. Click Install.
5. Follow the onscreen instructions to complete the installation.
To download the software (Macintosh):
NoteMake sure you are connected to the Internet before you use
HP Photosmart Updater.
1. Start HP Image Zone.
2. Click the Applications tab, then click HP Software Update.
3. Follow the onscreen instructions to check for software updates.
If you are behind a firewall, you need to enter the proxy server information in the
updater.
Storing the HP Photosmart GoGo Photo Studio and Print
Cartridges
Protect the HP Photosmart GoGo Photo Studio and print cartridges by storing them
properly when you are not using them.
Storing the HP Photosmart GoGo Photo Studio
The HP Photosmart GoGo Photo Studio is built to withstand long or short periods of
inactivity.
●Close the In and Output tray doors when the printer is not in use.
●Store the printer indoors out of direct sunlight in a place without temperature
extremes.
●If the printer and print cartridge have not been used for one month or more, clean
the print cartridge before printing. For more information, see Cleaning the Print
Cartridge.
●If you are storing the printer for a long period of time and the optional
HP Photosmart Internal Battery is installed, remove the battery from the printer.
Storing the Print Cartridges
When you store or transport the printer, always leave the active print cartridge inside
the printer. The printer stores the print cartridge in a protective cap during the power-
down cycle.
Chapter 4
32 HP Photosmart 420 series GoGo Photo Studio
 
						

							CautionMake sure the printer completes its power-down cycle before you
unplug the power cord or remove the internal battery. This allows the printer to
store the print cartridge properly.
Follow these tips to help maintain HP print cartridges and ensure consistent print
quality:
●When you remove a print cartridge from the printer, store it in a print cartridge
protector to prevent the ink from drying out.
In some countries/regions the cartridge protector is not included with the printer,
but comes with the HP Gray Photo cartridge that can be purchased separately. In
other countries/regions, the protector is included with the printer.
●Keep all unused print cartridges in their original sealed packages until they are
needed. Store print cartridges at room temperature (15–35 degrees C or 59–95
degrees F).
●Do not remove the plastic tape covering the ink nozzles until you are ready to
install the print cartridge in the printer. If the plastic tape has been removed from
the print cartridge, do not attempt to reattach it. Reattaching the tape damages
the print cartridge.
Maintaining the Quality of Photo Paper
For best results with photo paper, follow the guidelines in this section.
Storing Photo Paper
●Store the photo paper in its original packaging or in a resealable plastic bag.
●Store the packaged photo paper on a flat, cool, and dry surface.
●Return unused photo paper to the plastic bag. Paper left in the printer or exposed
to the elements may curl.
Handling Photo Paper
●Always hold photo paper by the edges to avoid fingerprints.
●If the photo paper has curled edges, place it in its plastic storage bag and gently
bend it in the opposite direction of the curl until the paper lies flat.
Transporting the HP Photosmart GoGo Photo Studio
Its easy to transport and set up the HP Photosmart GoGo Photo Studio almost
anywhere. Take it with you on vacations and to family gatherings and social events to
instantly print and share images with family and friends.
To make it even easier to print on the go, you can purchase these accessories:
●HP Photosmart Internal Battery: Power the printer with a rechargeable battery
so you can print anywhere.
●HP Photosmart Carrying Case for compact photo printers: Carry the printer and
printing supplies together in this convenient travel case.
To transport the HP Photosmart GoGo Photo Studio:
1. Turn off the printer.
HP Photosmart 420 series GoGo Photo Studio Printer Users Manual 33
 
						

							2. Remove the camera from the camera dock and close the camera dock door.
3. Remove all paper from the In and Output trays, close the Output tray, and then
close the In tray.
NoteMake sure the printer completes its power-down cycle before you
unplug the power cord. This allows the printer to store the print cartridge
properly.
4. Unplug the power cord.
5. If the printer is connected to a computer, disconnect the USB cable from the
computer.
6. Always carry the printer upright.
NoteDo not remove the print cartridge when transporting the printer.
TipThe HP Photosmart GoGo Photo Studio has a convenient built-in
handle you can use to make the printer easier to carry. Extend the handle
by lifting it up from above the camera dock door. Do not shake or swing
the printer while carrying it by the handle.
Extending the handle
Make sure to bring the following items with you:
●Paper
●Power cord
●The HP Photosmart 420 series GoGo Photo Studio digital camera
●Extra print cartridges (if you plan to print a lot)
●Optional printer accessories you plan to use, such as the battery or HP Bluetooth
wireless printer adapter
●If you are going to connect the printer to a computer, bring the USB cable and
HP Photosmart software CD
NoteIf you do not take the documentation with you, be sure to write down the
correct pen numbers for the country/region you plan to visit or purchase
enough print cartridges before you go.
Chapter 4
34 HP Photosmart 420 series GoGo Photo Studio
 
						

							5Troubleshooting
The HP Photosmart 420 series GoGo Photo Studio is designed to be reliable and
easy to use. This section answers frequently asked questions about using the printer
and printing without a computer. It contains information about the following topics:
●Printer Hardware Problems
●Printing Problems
●Bluetooth Printing Problems
●Error Messages
For troubleshooting information about using the HP Photosmart software and printing
from a computer, see the onscreen HP Photosmart Printer Help. For information
about viewing the onscreen Printer Help, see Finding More Information.
For information about troubleshooting issues involving the HP Photosmart 420 series
camera, see the Camera Users Manual.
Printer Hardware Problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
NoteIf you want to connect the printer to a computer, HP recommends using
a USB cable of less than 3 meters (10 feet) in length to minimize injected noise
due to potentially high electromagnetic fields. The supplied USB cable meets
this recommendation.
The Status light is flashing red.
CauseThe printer requires attention. Try the following solutions.
Solution
●Check the camera Image Display for instructions. If you have a digital
camera connected to the printer camera port or the bundled camera in the
camera port, check the camera screen for instructions. If the printer is
connected to a computer, check the computer monitor for instructions.
●Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer,
unplug the printer power cord if it is plugged in. Open the battery
compartment cover and remove the battery. Wait about 10 seconds, then
reinstall the battery. If desired, plug in the power cord. Turn on the printer.
HP Photosmart 420 series GoGo Photo Studio Printer Users Manual 35