HP Photosmart 428 User Manual

The On light flashed briefly after I turned the printer off.
SolutionThis is a normal part of the power-down process. It does not indicate a
problem with the printer.
The Status light is flashing red.
CauseAn error has occurred.
Solution
●Check the camera Image Display for instructions. If you have a digital
camera connected to the printer or the bundled camera in the camera dock,
check the camera screen for instructions. If the printer is connected to a
computer, check the computer monitor for...

NoteThis is not an issue when HP Image Zone or Image Capture is set
as the default image transfer application.
SolutionClose iPhoto, then press Save on the printer control panel.
The printer does not find and display the images on the camera memory card or
internal memory.
Solution
●Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer,
unplug the printer power cord. Wait about 10 seconds, then plug the power
cord back in. Turn on the printer.
If the...

SolutionMove the images from the cameras internal memory to the cameras
memory card. To do this, press OK to access the menu tabs. Navigate to the
Setup Menu, select Move Images to Card, then press OK.
You can also remove the memory card and then redock the camera. This forces
the HP Photosmart GoGo Photo Studio to read the internal memory of the camera.
The printer is plugged in, but it will not turn on.
Solution
●The printer may have drawn too much power.
If the optional HP Photosmart Internal Battery...

For more information on how to install the battery, see the documentation
that came with the battery.
●Check that the printer power cord is securely connected to both the printer
and the power source. When the printer is turned off, the printer battery light
on the control panel flashes green to indicate that the battery is charging.
●Turn on the printer. The printer battery light flashes on the control panel to
indicate that the battery is charging.
●An empty battery should fully charge in approximately...

port. The printer only recognizes one camera at a time. Or the PictBridge camera
connected to the camera port was not on.
SolutionDisconnect both cameras, then connect the PictBridge camera to the
camera port using the USB cable that came with the camera. If only the
PictBridge camera is connected to the camera port, make sure it is turned on.
Nothing is displayed on the television.
Cause
●Video cable is not connected.
●Television/video input is not selected.
●The HP Photosmart GoGo Photo Studio is not...

Paper does not feed into the printer correctly.
Solution
●Make sure that the paper-width guide fits close to the edge of the paper
without bending the paper.
●There may be too much paper loaded in the In tray. Remove some paper
and try printing again.
●If sheets of photo paper stick together, try loading one sheet at a time.
●If you are using the printer in an extremely high- or low- humidity
environment, insert the paper as far as it will go into the In tray, and load one
sheet of photo paper at a...

●You may not have any paper in the In tray. Check that paper is loaded
correctly in the In tray. For paper-loading instructions, see Loading Paper.
●The paper may have jammed while printing. See the following section for
instructions on clearing a paper jam.
The paper jammed while printing.
SolutionCheck the camera Image Display for instructions. To clear a paper
jam, try the following solutions.
●If the paper came part way through the front of the printer, gently pull the
paper towards you to remove...

The printer ejects the paper when preparing to print.
SolutionDirect sunlight could be interfering with the operation of the automatic
paper sensor. Move the printer out of direct sunlight. The printer also ejects paper
if it detects that the paper has already been printed on.
Print quality is poor.
Solution
●The print cartridge may be running out of ink. Check the ink-level icon on the
camera Image Display, and replace the cartridge if necessary. For more
information, see Insert the cartridge:.
●You may...

or memory card. The print and red eyes removal options are disabled for
these images.
Bluetooth Printing Problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support. Be sure to also read the
documentation that came with your HP Bluetooth wireless printer adapter and your
device with Bluetooth wireless technology.
My Bluetooth device cannot find the printer.
Solution
●Make sure the HP Bluetooth wireless printer adapter...

The following error messages may appear on the camera Image Display when the
camera is docked on top of the printer. Follow the instructions to resolve the problem.
Error message: Open output door or clear paper jam, then press OK.
SolutionTo clear a paper jam, try the following:
●If the paper came part way through the front of the printer, gently pull the
paper towards you to remove it.
●If the paper did not come part way through the front of the printer, try
removing it from the back of the printer:
–...