HP Pavilion Dv6 6c00 Quad Edition Entertainment Notebook Pc Series Manual

							Restoring using the restore media
1.If possible, back up all personal files.
2.Insert the first recovery disc into the optical drive on your computer or an optional external
optical drive, and then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.
NOTE:If the computer does not automatically restart in the HP Recovery Manager, the
computer boot order needs to be changed.
3.Press f9 at system bootup.
4.Select the optical drive or the flash drive.
5.Follow the on-screen instructions.
Changing the computer boot order
To change the boot order for recovery discs:
1.Restart the computer.
2.Press esc while the computer is restarting, and then press f9 for boot options.
3.Select Internal CD/DVD ROM Drive from the boot options window.
To change the boot order for recovery flash drive:
1.Insert the flash drive into a USB port.
2.Restart the computer.
3.Press esc while the computer is restarting, and then press f9 for boot options.
4.Select the flash drive from the boot options window.
Backing up and recovering your information
It is very important to back up your files and keep any new software in a safe place. As you add new
software and data files, continue to create backups on a regular basis.
How completely you are able to recover your system depends on how recent your backup is.
NOTE:A recovery from your most recent backup needs to be performed if the computer has a virus
attack or if any major system components fail. In order to correct computer issues, a recovery should
first be attempted before a system restore is attempted.
Backing up and recovering your information 81 
						

							You can back up your information to an optional external hard drive, a network drive, or discs. Back
up your system at the following times:
●At regularly scheduled times
TIP:Set reminders to back up your information periodically.
●Before the computer is repaired or restored
●Before you add or modify hardware or software
Guidelines:
●Create system restore points using the Windows® System Restore feature, and periodically
copy them to an optical disc or an external hard drive. For more information on using system
restore points, refer to 
Using Windows system restore points on page 83.
●Store personal files in the Documents library and back up this folder periodically.
●Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1.Display the screen you want to save.
2.Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3.Open a word-processing document, and then select Edit > Paste. The screen image is added to
the document.
4.Save and print the document.
Using Windows Backup and Restore
Guidelines:
●Be sure that the computer is connected to AC power before you start the backup process.
●Allow enough time to complete the backup process. Depending on file sizes, it may take over an
hour.
To create a backup:
1.Select Start > Control Panel > System and Security > Backup and Restore.
2.Follow the on-screen instructions to schedule and create a backup.
NOTE:Windows® includes the User Account Control feature to improve the security of the
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
82 Chapter 12   Backup and recovery 
						

							Using Windows system restore points
A system restore point allows you to save and name a snapshot of your hard drive at a specific point
in time. You can then recover back to that point if you want to reverse subsequent changes.
NOTE:Recovering to an earlier restore point does not affect data files saved or e-mails created
since the last restore point.
You also can create additional restore points to provide increased protection for your files and
settings.
When to create restore points
●Before you add or modify software or hardware
●Periodically, whenever the computer is functioning optimally
NOTE:If you revert to a restore point and then change your mind, you can reverse the restoration.
Create a system restore point
1.Select Start > Control Panel > System and Security > System.
2.In the left pane, click System Protection.
3.Click the System Protection tab.
4.Follow the on-screen instructions.
Restore to a previous date and time
To revert to a restore point (created at a previous date and time), when the computer was functioning
optimally, follow these steps:
1.Select Start > Control Panel > System and Security > System.
2.In the left pane, click System Protection.
3.Click the System Protection tab.
4.Click System Restore.
5.Follow the on-screen instructions.
Backing up and recovering your information 83 
						

							13 Setup Utility (BIOS) and System
Diagnostics
Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
NOTE:Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.Press f10 to enter Setup Utility (BIOS).
Changing the language of Setup Utility (BIOS)
1.Start Setup Utility (BIOS).
2.Use the arrow keys to select System Configuration > Language, and then press enter.
3.Use the arrow keys to select a language, and then press enter.
4.When a confirmation prompt with your language selected is displayed, press enter.
5.To save your change and exit Setup Utility (BIOS), use the arrow keys to select Exit > Exit
Saving Changes, and then press enter.
Your change takes effect immediately.
84 Chapter 13   Setup Utility (BIOS) and System Diagnostics 
						

							Navigating and selecting in Setup Utility (BIOS)
To navigate and select in Setup Utility (BIOS), follow these steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter.
●To scroll up and down, use the up arrow key or the down arrow key.
●To close open dialog boxes and return to the main Setup Utility (BIOS) screen, press esc,
and then follow the on-screen instructions.
2.Press f10 to enter Setup Utility (BIOS).
To exit Setup Utility (BIOS) menus, choose one of the following methods:
●To exit Setup Utility (BIOS) menus without saving your changes, press the esc key, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
– or –
●To save your changes and exit Setup Utility (BIOS) menus, press f10, and then follow the on-
screen instructions.
– or –
Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
Your changes go into effect when the computer restarts.
Displaying system information
1.Start Setup Utility (BIOS).
2.Select the Main menu. System information such as the system time and date, and identification
information about the computer is displayed.
3.To exit Setup Utility (BIOS) without changing any settings, use the arrow keys to select Exit >
Exit Discarding Changes, and then press enter.
Restoring factory settings in Setup Utility (BIOS)
NOTE:Restoring defaults will not change the hard drive mode.
To return all settings in Setup Utility (BIOS) to the values that were set at the factory, follow these
steps:
1.Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.Press f10 to enter Setup Utility (BIOS).
Using Setup Utility (BIOS) 85 
						

							3.Use the arrow keys to select Exit > Load Setup Defaults.
4.Follow the on-screen instructions.
5.To save your changes and exit, press f10, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
Your changes go into effect when the computer restarts.
NOTE:Your password settings and security settings are not changed when you restore the factory
settings.
Exiting Setup Utility (BIOS)
●To exit Setup Utility (BIOS) and save your changes from the current session:
If the Setup Utility (BIOS) menus are not visible, press esc to return to the menu display. Then
use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
●To exit Setup Utility (BIOS) without saving your changes from the current session:
If the Setup Utility (BIOS) menus are not visible, press esc to return to the menu display. Then
use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1.Start Setup Utility (BIOS).
2.Use the arrow keys to select Main.
3.To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to
select Exit > Exit Discarding Changes, and then press enter.
86 Chapter 13   Setup Utility (BIOS) and System Diagnostics 
						

							Downloading a BIOS update
CAUTION:To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.Select Start > Help and Support > Maintain.
2.Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3.At the download area, follow these steps:
a.Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE:If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1.Open Windows Explorer by selecting Start > Computer.
2.Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4.Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE:After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using Setup Utility (BIOS) 87 
						

							Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. Depending on your computer, the following diagnostic tests may be available in
System Diagnostics:
●Start-up test—This test analyzes the main computer components that are required to start the
computer.
●Run-in test—This test repeats the start-up test and checks for intermittent problems that the
start-up test does not detect.
●Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
●Memory test—This test analyzes the physical condition of the memory modules. If it reports an
error, replace the memory modules immediately.
●Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact
customer support to report the issue and purchase a replacement battery.
You can also view system information and error logs in the System Diagnostics window.
To start System Diagnostics:
1.Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2.Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:If you need to stop a diagnostics test while it is running, press esc.
88 Chapter 13   Setup Utility (BIOS) and System Diagnostics 
						

							A Troubleshooting and support
Troubleshooting
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer will not start up:
●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE:Use only the AC adapter provided with the computer or one approved by HP for this
computer.
●If the computer is running on battery power or is plugged into an external power source other
than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the
power cord and AC adapter connections are secure.
The computer screen is blank
If the screen is blank, but the computer is on and the power light is on, the computer may not be set
to display the image on the computer screen. To transfer the image to the computer screen, press the
f4 action key.
Software is functioning abnormally
If the software is unresponsive or responds abnormally, follow these suggestions:
●Restart the computer by selecting Start > Shut down > Restart.
If you cannot restart the computer using this procedure, refer to the next section, 
The computer
is on but not responding on page 90.
●Run a virus scan. For information about using the antivirus resources on the computer, refer to
Using antivirus software on page 75.
Troubleshooting 89 
						

							The computer is on but not responding
If the computer is on but is not responding to software or keyboard commands, try the following
emergency shutdown procedures in the sequence provided:
CAUTION:Emergency shutdown procedures result in the loss of unsaved information.
●Press ctrl+alt+delete, and then click the Power button.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power and remove the battery.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels
unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is
overheating, allow the computer to cool to room temperature. Then be sure to keep all vents free from
obstructions while you are using the computer.
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
NOTE:The fan in the computer starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during operation.
An external device is not working
Follow these suggestions if an external device does not function as expected:
●Turn on the device according to the manufacturer’s instructions.
●Be sure that all device connections are secure.
●Be sure that the device is receiving electrical power.
●Be sure that the device, especially if it is older, is compatible with the operating system.
●Be sure that the correct drivers are installed and updated.
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
●Be sure that the wireless light on your computer is on (white). If the wireless light is off, press the
f12 action key to turn it on.
●Be sure that the device wireless antennas are free from obstructions.
●Be sure that the DSL or the cable modem and its power cord are properly connected and the
lights are on.
90 Appendix A   Troubleshooting and support