HP P3015 Service Manual

3 Solve problems
●Solve problems checklist
●
Menu map
●
Troubleshooting process
●
Tools for troubleshooting
●
Clear jams
●
Solve paper-handling problems
●
Solve image-quality problems
●
Clean the product
●
Solve performance problems
●
Solve connectivity problems
●
Service mode functions
●
Product updates
ENWW 127 

Solve problems checklist
The following checklist contains basic questions that you can ask the customer to help define problems
quickly.
Table 3-1  Initial troubleshooting checklist
Environment●Is the product installed in a suitable environment? See Environmental specifications on page 309.
● Is the product installed on a solid, level surface?
● Is the supply voltage (from the wall receptacle) within the products rated voltage (see 
Electricalspecifications on page 308)?
● Is the power cord fully seated...

Condensation●Does condensation occur following a temperature change (particularly in winter following cold
storage)? If so, wipe off the affected parts or leave the product on for 10 to 20 minutes and then try
to resume printing.
● Was a print cartridge opened soon after it was moved from a cold room to a warm one? If so, allow
the print cartridge and the product to acclimate to room temperature for one to two hours.
Miscellaneous
●Are any non-HP components installed? Check for any non-HP components...

Menu map
The menu map can be an important troubleshooting tool. The menu map shows each control-panel
menu and submenu to aid navigation through the menu system. Print the menu map from the control
panel by completing the following steps.
1.Press the  Menu button 
.
2. Press the down arrow 
 button or the up arrow  button to navigate to the INFORMATION menu,
and then press the  OK button.
3. Press the down arrow 
 button or the up arrow  button to navigate to the  PRINT MENU MAP sub
menu, and then press...

Troubleshooting process
Determine the problem source
When the product malfunctions or encounters an unexpected situation, the product control panel alerts
you to the situation. This chapter provides steps for correcting problems.
1
Power onIs the product on and does a readable message appear? Follow the power-on troubleshooting checksfollowing this table.
After the control-panel display is functional,
go to step 2.
Yes No 
2
Control-panel
messagesDoes Ready  appear on the control-panel display? If an...

Power subsystem
Power-on checks
Turn on the power. If the control-panel display remains blank or if it displays random patterns or
asterisks, perform the power-on checks to find the cause of the problem.
1.Verify that the product is plugged into an active electrical outlet that delivers the correct voltage.
2. Verify that the power switch is in the ON position.
3. Make sure that the main fan on the right side runs for a short time.
●If the control-panel display is blank, but the main fan runs after the...

Tools for troubleshooting
Individual component diagnostics
LED diagnostics
LEDs on the formatter can help identify and troubleshoot product problems.
LED indicators Three LEDs on the formatter indicate that the product is functioning correctly.
Figure 3-1   Formatter LEDs
1
2
1HP Jetdirect LEDs
2Heartbeat LED
Formatter heartbeat LED
The heartbeat LED indicates that the formatter is functioning correctly. While the product is initializing
after you turn it on, the LED blinks rapidly, and then turns off....

HP Jetdirect LEDsThe embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and
the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED
is off, a link has failed.
For link failures, check the network cable connections.
For nonlink errors, print a configuration page. The second page is the HP Jetdirect configuration page.
Examine this page for any inconsistencies among the network settings.
Engine diagnostics
Printing...

then the page will print from Tray 2. The product continuously prints test pages as long as the test-page
switch is depressed. The product will not print a test page if it is in Sleep mode.
Print formatter test pages If the engine test was successful with the formatter removed, reinstall the formatter and then print a
configuration page to test the functionality of the formatter.
1.Press the  Menu button 
.
2. Press the down arrow 
 button or the up arrow  button to navigate to the  INFORMATION menu.
3....

Paper-path test (and automatic sensors test)
Paper-path test1.Press the  Menu button 
.
2. Press the down arrow 
 button or the up arrow  button to navigate to the DIAGNOSTICS  menu,
and then press the  OK button.
3. Press the down arrow 
 button or the up arrow  button to navigate to the  PAPER PATH TEST
sub menu, and then press the  OK button.
4. Select the paper path test options for the test you want to run
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have...