HP P 1100 Service Manual

Clean the product
Clean the pickup roller
If you want to clean the pickup roller before deciding to replace it, follow these instructions:
1.Unplug the power cord from the product and remove the pickup roller. See 
Pickup roller
on page 37
2. Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.
WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before
you close the product and plug in the power cord, allow the alcohol to dry completely.
NOTE: In certain areas...

Clean the paper path
If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses
a transparency to remove dust and toner from the paper path. Do not use bond or rough paper.
NOTE:For best results use a sheet of transparency. If you do not have any transparencies, you can
use copier-grade paper (60 to 163 g/m2 (16 to 43 lb)) that has a smooth surface.
1. Make sure that the product is idle and the ready light is on.
2. Load paper in the input tray.
3. Use the...

Mac OS X 10.5 and 10.6
a.From the Apple menu 
, click the System Preferences  menu and then click the Print &
Fax  icon.
b. Select the product in the left side of the window.
c. Click the  Options & Supplies  button.
d. Click the  Driver tab.
4. In the  Cleaning Page  area, click the Start button to process the cleaning page.
NOTE: The cleaning process takes about 2 minutes. The cleaning page stops periodically during the
cleaning process. Do not turn the product off until the cleaning process has...

Clean the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the
quality of the printed sheets.
WARNING!Before changing the separation pad, turn the product off, disconnect the power cord from
the wall outlet, and then wait for the product to cool.
1. Disconnect the power cord from the product. Open the print-cartridge door, and then remove the
print cartridge.
CAUTION: Do not touch the black-sponge transfer roller inside the product....

2.With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity.
3.Reinstall the print cartridge, and then close the print-cartridge door.
ENWW Clean the product 127 

4.Disconnect the power cord.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the product.
128 Chapter 3   Solve problems ENWW 

Solve performance problems
ProblemCauseSolution
Pages print, but are totally blank.The cartridge pull tab or the sealing tape
might still be in the print cartridge.Verify that the cartridge pull tab and tape
have been removed completely from the
print cartridge.
The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier...

Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
●Verify that the cable is connected to the computer and to the product.
● Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary.
● Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve wireless problems
NOTE:
HP LaserJet Professional P1100w Printer series only
The...

The product cannot connect to the wireless network.
Cause
Solution
The product wireless settings and the network settings do not
match.You might need to configure the product network settings
manually. Verify that you know the following network settings:
●Communication mode
● Network name (SSID)
● Channel (ad-hoc networks only)
● Authentication type
Use the Wireless Configuration utility to configure the product
to print on wireless network.
If the error persists, uninstall the product, and then re-run...

Service mode functions
Product resets
HP LaserJet Professional P1100w Printer series only.
To restore the product to the factory-default settings, follow these steps.
NOTE:This procedure does not reset page counts, service IDs, or other static product values.
1.Turn the product off.
2. Turn the product on, and while it is initializing press and hold the cancel 
 button and wireless
 button at the same time for about 10 to 15 seconds (all of the LEDs will blink in unison until the
buttons are released)....