HP OfficeJet Pro K850dn User Manual
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4 Configuring and managing the printer This section provides information on managing the printer, configuring the printer in Windows or the Mac OS, and using the configuration page. ENWW33
Managing the printer Overview of printer management tasks The following table lists the printer tools that can be used to manage the printer. For more information about the administrator tools listed in the table, see Overview of printer management tools. NOTEWindows users can use the printer driver, Toolbox, EWS, control panel, HP Web Jetadmin, and myPrintMileage. Mac OS users can use the printer driver, HP Printer Utility, EWS, and control panel. For information about the HP Web Jetadmin software, open the HP Web Jetadmin software and see its documentation. For more information about myPrintMileage, go to the MyPrintMileage website and follow the onscreen instructions. TaskTools Printer driverToolbox(Windows)HP PrinterUtility(Mac OS) EmbeddedWeb server(EWS) Printer lightsreferenceHP WebJetadminsoftware myPrintMileage Monitor the printer. Operation and status Media and supplies Jobs and printer usage Administer the printer Printer security Configure job- accounting options Set language Set up alerts and notifications Upgrade firmware on the printer Perform printer maintenance tasks 34 Chapter 4 Configuring and managing the printer ENWW
TaskTools Configure network options Configure network parameters Monitor the printer NOTEFor information about opening and using specific management tools, see Overview of printer management tools. ToolInformation Toolbox (Windows)Operation and status ▲Click the Printer Status tab. Media and supplies ▲Ink cartridge status: The ink-level information appears on the Printer Status tab. Click Cartridge Information for information about replacement ink cartridges and expiration dates. HP Printer Utility (Mac OS)Media and supplies ▲Open Information And Support, and then click Supplies Status. Embedded Web server (EWS)Operation and status ▲Printer status information: Click the Information tab, and then click an option available on the left pane. Media and supplies ▲Ink cartridge and printhead status: Click the Information tab, and then click Ink Supplies in the left pane. Jobs and printer usage ●Accumulated ink and media usage: Click the Information tab, and then click Usage in the left pane. ●Job accounting: Click the Settings tab, and then click Job Accounting in the left pane. Control panel Status of jobs that are being processed, the operating status of the printer, and the status of ink cartridges and printheads. For more information, see Understanding and printing theconfiguration page. ENWWManaging the printer 35
ToolInformation HP Web Jetadmin softwareSupplies operation status and media and supplies information. See HP Web Jetadmin software. myPrintMileageSupplies media and supplies information. See myPrintMileage. Administer the printer This section contains information about administering the printer and modifying printer settings. NOTEFor information about opening and using specific management tools, see Overview of printer management tools. ToolTask Printer driverPerform printer maintenance tasks ●Align printheads: Click the Services tab, click Service this device, and then follow the onscreen instructions. ●Clean printheads: Click the Services tab, click Service this device, and then follow the onscreen instructions. Toolbox (Windows)Perform printer maintenance tasks ●Align printheads: Click the Printer Services tab, click Align Printheads, and then follow the onscreen instructions. ●Clean printheads: Click the Printer Services tab, click Clean Printheads, and then follow the onscreen instructions. HP Printer Utility (Mac OS)Perform printer maintenance tasks ●Align printheads: Open Information And Support, click Align, and then follow the onscreen instructions. ●Clean printheads: Open Information And Support, click Clean, and then follow the onscreen instructions. Embedded Web server (EWS)Printer security ▲Modify the administrator password: Click the Settings tab, and then click Security in the left pane. Set language ▲Set the language in EWS: Click the Information tab, and then click Language in the left pane. Perform printer maintenance tasks ●Align printheads: Click the Settings tab, click Maintenance in the left pane, and then in the Printhead section click Align printheads in the drop-down list. ●Clean printheads: Click the Settings tab, click Maintenance in the left pane, and then in the Printhead 36 Chapter 4 Configuring and managing the printer ENWW
ToolTask section click the appropriate cleaning level in the drop- down list. Control panelPerform printer maintenance tasks ● Align printheads: Hold down (Power button), and then press (Resume button) two times. ●Clean printheads: See To clean printheads automatically. For more information, see Printer lights reference. HP Web Jetadmin softwarealertsSupplies security information and set up alerts and notifications. See HP Web Jetadmin software. myPrintMileageSupplies set up alerts and notifications. See myPrintMileage. Configure network options This section contains information about configuring the printers network settings. For information about opening and using specific management tools, see Overview of printer management tools. For a list of current settings, print a configuration page. See Understanding and printing the configuration page. By factory default, all supported network protocols are turned on. However, turning off unused protocols can provide such benefits as decreasing network traffic that the printer generates and preventing unauthorized users from printing to the printer. ToolTask Embedded Web server (EWS)Configure network parameters ▲Set a static IP address: Click the Networking tab, select Manual IP from the IP Address Configuration option, enter the static IP address in the Manual IP Address box, enter the Manual Subnet Mask and Manual Default Gateway, if needed, and then click Apply. NOTEIt is not recommended that you assign a static IP address to the printer. However, a static IP address might resolve certain setup and printing problems, such as a conflict with a personal firewall. HP Web Jetadmin softwareSupplies information about configuring network parameters. See HP Web Jetadmin software. ENWWManaging the printer 37
Overview of printer management tools Toolbox (Windows) The Toolbox provides status and maintenance information about the printer. It also provides links to this guide for help in performing basic printing tasks and solving problems. NOTEIf the Toolbox was not installed with the other printer software components, you can install it using the installation program on the Starter CD. To monitor a printer on a shared port (for example, \\portname\printername) from a client machine, the Toolbox must be running on the server machine as well as on the client machine. To open the Toolbox 1.From the Start menu at your computer, point to Programs. 2.Point to HP, point to the printer name, and then click the Toolbox icon. The Toolbox contains tabs that you can use to view product information. For more detailed information about the options on these tabs, right-click each option in the Toolbox window. Printer Status tab ●Selected printers: Displays a list of installed printers that are supported by the Toolbox. ●Ink Level Information: Shows estimated ink levels for each cartridge. ●Order Supplies: Provides access to a website where you can order printing supplies for the printer online. ●Cartridge Information: Shows order numbers and expiration dates for the installed ink cartridges. ●Preferences: Gives you the ability to set advanced Toolbox settings, such as selecting which printer error messages appear, specifying whether you want to be notified by an audio alert when an error occurs, as well as the types of error messages that you want to see. Information tab ●Printer Information: Provides links to myPrintMileage and shows the printer hardware and printhead health information. For more information, see myPrintMileage. ●Help Information: Provides links to HP Instant Support and HP Total Care, as well as to this guide for help in performing tasks and troubleshooting. It also provides instructions that guide you through registering the printer onscreen. For more information, see HP Instant Support. 38 Chapter 4 Configuring and managing the printer ENWW
Printer Services tab The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page. ●Diagnose Print Quality: Click this button to open a dialog box, where you can print a page to help you decide if you need to run any printer maintenance tools to improve print quality. ●Test Paper Feed: Click this button to open a dialog box, where you can have the printer print 20 blank pages to ensure that the print path is free of obstructions and working properly. ●Test Paper Skew: Click this button to open a dialog box, where you can print a page to help you decide if the printer has a problem with paper skew. ●Print Configuration Page: Click this button to print a printer configuration page. For more information, see Understanding and printing the configuration page. ●Align Printheads: Click this button to align the printheads. For more information, see To align the printheads. ●Clean Printheads: Click this button to automatically clean the printheads. For more information, see To clean printheads automatically. ●Calibrate Color: Click this button to balance color tints on printed pages. For more information, see Calibrating the color. ●Configure Output Ramp: Click this button to open a dialog box, where you can turn on the output ramp for printing in Fast Normal mode. Doing this might help prevent ink smears on printouts. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print configuration and test pages, order supplies online, and find website support information; for example, tools to complete printer maintenance tasks such as printer calibration. To open the HP Printer Utility 1.From the Finder, select Computer from the Go menu. 2.Click Library, and then click Printers. 3.Click hp, click Utilities, and then click HP Printer Selector. 4.Select the printer, and then click Launch Utility. HP Printer Utility panels The utility contains the following panels: Information And Support ●Supplies Status: Displays ink levels and information for the print cartridges. ●Device Information: Prints a configuration page that provides information about the printer. ●Print Quality Diagnostics: Prints a diagnostics page. ●Test Paper Feed: Prints 20 blank pages to ensure paper path is clear. ENWWManaging the printer 39
●Test Paper Skew: Checks for paper skew. ●Clean: Cleans the printheads. ●Align: Aligns the printheads for best possible print quality. ●Calibrate Color: Adjusts color to correct problems with tint. ●HP Support: Provides access to the HP website where you can register the printer, find support for the printer, and find information about returning and recycling used printing supplies. Printer Settings ●Network Settings: Configure IP settings. ●Additional Settings: Opens the Embedded Web Server. Embedded Web server (EWS) When the printer is connected to a network, you can use the printers EWS to view status information, change settings, and manage the printer at your computer. NOTEFor a list of system requirements for the EWS, see Printer specifications. Some settings might be restricted by the requirement for an EWS password. You can open and use the EWS without being connected to the Internet. However, some features will not be available. Opening the EWS NOTETo open the EWS from the Toolbox (Windows) or the HP Printer Utility (Mac OS), the printer must be on a network and must have an IP address. To open from a Web browser ▲In a supported Web browser on your computer, type the IP address that has been assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123 The IP address for the printer is listed on the configuration page; see Understanding and printing the configuration page. To open from the Toolbox (Windows) ●Open the Toolbox. For instructions, see Toolbox (Windows). ●Click the Information tab, and then click Launch EWS. To open from the HP Printer Utility (Mac OS) ▲Open Printer Settings, click Additional Settings, and then click Open Embedded Web Server. ▲After you open the EWS, you can bookmark it so that you can return to it quickly in the future. 40 Chapter 4 Configuring and managing the printer ENWW
EWS pages The EWS contains pages that you can use to view product information and change printer settings. The pages also contain links to other e-services. PagesContents InformationShows status information about the printer, its ink supplies and usage, and a log of printer events (such as errors). SettingsShows the settings that have been configured for the printer and gives you the ability to change these settings. NetworkingShows network status and the network settings that have been configured for the printer. These pages only appear if the printer is connected to a network. For more information, see Configure network options. Other LinksConnects you to other resources, including e-services, such as HP Instant Support, myPrintMileage, and online ordering of supplies. For more information, see HP Instant Support and myPrintMileage. You can also add or customize a link to the website of your choice. This link appears on the left pane throughout the EWS pages. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode), monitoring status (including levels for supplies), conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network peripherals. After the HP Web Jetadmin software has been installed, you can gain access to it from anywhere within your intranet by using a standard Web browser. For more information or to download the software, see www.hp.com/go/webjetadmin. myPrintMileage myPrintMileage is a service that HP provides to help you keep track of your device usage to help you forecast device usage and plan the purchase of supplies. It consists of the myPrintMileage website. To use myPrintMileage, you must have the following: ●Internet connection ●Device connected NOTEHP recommends that you enable myPrintMileage to send data for three to six months to allow a meaningful amount of data to accumulate on the myPrintMileage website. To use the print accounting features, you must register for the service through the myPrintMileage site. ENWWManaging the printer 41
On the myPrintMileage website, you can see the following items: ●Print analysis, such as the amount of ink you have used, whether you use more black or color ink, and the estimated number of pages you can print with the remaining amount of ink. ●Print accounting, which allows you to generate reports showing usage data, cost per page, or cost per job for a specific time period; export this data as Microsoft Excel spreadsheet files; and configure the e-mail alerts and notifications to receive print accounting reports. Gaining access to myPrintMileage ●Toolbox (Windows) On the Information tab, click myPrintMileage, and then follow the onscreen instructions. ●Embedded Web server Click myPrintMileage in the Other Links section. ●Windows taskbar Right-click the Toolbox icon in the Windows taskbar, click myPrintMileage, and then select View my print usage. NOTEDo not bookmark the Web pages that are used to open myPrintMileage. If you bookmark the site and connect to it by using the bookmark, the pages will not contain the current information. HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools that help you quickly identify, diagnose, and resolve printing problems. It provides the following information about your device: ●Easy access to troubleshooting tips Provides tips that are customized for your device. ●Resolution of specific device errors Provides immediate access to information that can help you resolve error messages specific to your device. To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors, click Alerts on the left side of the HP Instant Support page. ●Notification of device driver and firmware updates Alerts you when there is a firmware or driver update, a message appears on the HP Instant Support home page. Click the link within the message to go directly to the download section of the HP website. ●Obtaining support services Provides a list of the support services that are available for your device. 42 Chapter 4 Configuring and managing the printer ENWW