HP Officejet Pro 8000 Enterprise User Manual

							
To print the Network Configuration page
•Control panel:  Press the OK button, select  Information and then press the  OK
button. Press right arrow 
 to select  Network Configuration Page  and then press
the  OK button.
NOTE: For models that are connected to a network, the network configuration
page will also be printed.
• HP Utility (Mac OS X):  Click Device Information  from the Information and
Support  panel, and then click  Print Network Configuration Page .
• Embedded Web Server : Click the Network tab, click  Status in the left panel under
Wired (802.3) , and then click  Network Configuration Page .
Clear jams
Occasionally, media becomes jammed during  a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more information, see 
Media specifications.
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the printer is clean.
• Make sure that the trays are loaded correctly and are not too full. For more information, see 
Load media.
This section contains the following topics:
•
Clear paper jams
•
Avoid paper jams
Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from
the duplexer.
Clear jams 57
 
						

							
To clear a jam
Use these steps to clear a paper jam.
1.Remove all media from the output tray.
CAUTION: Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always  access and clear paper jams through the
duplexer.
2. Check the duplexer.
a. Push the button on either side of the duplexer, and then remove the panel or
unit.
b. Locate any jammed media inside the printer, grasp it with both hands and then
pull it towards you.
c . If the jam is not there, push the latch on the top of the duplexer and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the printer.
3. Open the top cover  and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and
remove the jammed media, if possible. If not, do the following:
a. Ensure the printer is turned off and disconnect the power cord.
b . Lift the printer off Tray 2.
c . Remove the jammed media from the bottom of the printer or from Tray 2.
d . Reposition the printer on top of Tray 2.
Chapter 4
58 Solve a problem
 
						

							
5.Open the print carriage access door. If there is paper remaining inside the printer,
ensure the carriage has moved to the right of the printer, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the printer.
WARNING! Do not reach into the printer when it is on and the carriage is
stuck. When you open the print carriage access door, the carriage should return
to its position on the right side of the printer. If it does not move to the right, turn
off the printer before you remove any jam.
6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and
resend the print job.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a re-sealable
bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the printer. For more information, see
Media specifications.
Clear jams 59
 
						

							
A Technical information
This section contains the following topics:
•
Warranty information
•
Printer specifications
•
Regulatory information
•
Environmental product stewardship program
•
Third-party licenses
Warranty information
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Ink cartridge warranty information
60 Technical information
 
						

							
Hewlett-Packard limited warranty statement
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which dur\
ation begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming inst\
ructions. HP does not  warrant that the operation of any product will be interrupted or error f\
ree.
    3.  HP's limited warranty covers only those defects that arise as a result o\
f normal use of the product, and does not cover  any other problems, including those that arise as a result of:
      a.  Improper maintenance or modification;
      b.  Software, media, parts, or supplies not provided or supported by HP;
      c.  Operation outside the product's specifications;
      d.  Unauthorized modification or misuse.
    4.  For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the  customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of 
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to 
service the printer for the particular failure or damage.
    5.  If HP receives, during the applicable warranty period, notice of a defect in \
any product which is covered by HP's  warranty, HP shall either repair or replace the product, at HP's option.
    6.  If HP is unable to repair or replace, as applicable, a defective product whic\
h is covered by HP's warranty, HP shall,  within a reasonable time after being notified of the defect, refund the \
purchase price for the product.
    7.  HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to\
 HP.
    8.  Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the  product being replaced.
    9.  HP products may contain remanufactured parts, components, or materials equ\
ivalent to new in performance. 10.  HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts  for additional warranty services, such as on-site service, may be availa\
ble from any authorized HP service facility in 
countries where the product is distributed by HP or by an authorized importer.
B. Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY 
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR 
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
C. Limitations of liability
    1.  To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and  exclusive remedies.
    2.  TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN  THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON 
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES.
D. Local law
    1.  This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary  from state to state in the United States, from province to province in C\
anada, and from country to country elsewhere in 
the world.
    2.  To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed  modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty 
Statement may not apply to the customer. For example, some states in the United States, as well as some governm\
ents 
outside the United States (including provinces in Canada), may:
      a.  Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer  (e.g., the United Kingdom);
      b.  Otherwise restrict the ability of a manufacturer to enforce such disclai\
mers or limitations; or
      c.  Grant the customer additional warranty rights, specify the duration of i\
mplied warranties which the manufacturer  cannot disclaim, or allow limitations on the duration of implied warrant\
ies.
    3.  THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT  EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS 
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your 
country. 
You may have additional statutory rights against the seller based on your\
 purchase agreement. Those rights are not 
in any way affected by this HP Limited Warranty.
Ireland:  Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2  
United Kingdom:  Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN 
Malta:  Hewlett Packard International Trade BV, Branch 48, Sqaq Nru 2, Triq ix-Xatt, Pieta MSD08, Malta
South Africa:  Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa
HP product  Duration of limited warranty
Software Media  90 days
Printer 1 year
Print or Ink cartridges   Until the HP ink is depleted or the “end of warranty” date printed   on the cartridge has been reached, whichever occurs first. This 
warranty does not cover HP ink products that have been refilled, 
remanufactured, refurbished, misused, or tampered with.
Printheads (only applies to products with customer  1 year 
replaceable printheads)
Accessories  1 year unless otherwise stated
Warranty information 61
 
						

							
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printer.
This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the
end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may
be found on the product as indicated:
Appendix A
62 Technical information
 
						

							
Printer specifications
This section contains the following topics:
•
Physical specifications
•
Product features and capacities
•
Processor and memory specifications
•
System requirements
•
Network protocol specifications
•
Embedded Web server specifications
•
Media specifications
•
Print specifications
•
Environmental specifications
•
Electrical specifications
•
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)
Physical specifications
Size (width x height x depth)
Printer with duplexer : 494 x 180 x 479 mm (19.5 x 7.1 x 18.9 inches)
With Tray 2:  Adds 66 mm (2.6 inches) to the height of the printer.
Printer weight (does not include printing supplies)
Printer with duplexer:  7.8 kg (17.2 lb)
With Tray 2:  Adds 2.6 kg (5.7 lb)
Product features and capacities
Feature Capacity
Connectivity • USB 2.0-compliant high speed
• Wired network
Print method Drop-on-demand thermal inkjet printing
Ink cartridges Four ink cartridges (one each for black, cyan, magenta, and yellow)
NOTE:Not all ink cartridges are supported in
all countries/regions.
Printheads Two printheads (one black and yellow, and one magenta and cyan)
Supply yields Visit 
www.hp.com/go/learnaboutsupplies/ for
more information on estimated ink cartridge
yields.
Printer languages HP PCL 5e, PCL 6, PostScript® 3™ emulation
Font support HP 80 Fonts (includes 45 scalable True Type fonts, 35 build-in PostScript language fonts
and one bit-mapped line printer font).
Duty cycle Up to 15,000 pages per month
Printer specifications 63
 
						

							
Processor and memory specifications
Printer processor
360MHz ARM4, ETM (16 bit)
Printer memory
• 256 MB built-in RAM
• 16 MB built-in Flash ROM
System requirements
NOTE:For the most current information about supported operating systems and system
requirements, visit 
http://www.hp.com/support/.
Client operating systems supported
• Microsoft Windows Vista Business, Enterprise, Home Basic, Home Premium, and Ultimate; x86 and x64
• Microsoft Windows XP (SP2 and later) Home Edition, and Professional; x86 and x64
• Microsoft Windows 7 Starter, Home Premium, Professional, Enterprise, and Ultimate; x86 and x64 (Windows 7 Logo Program tested, Windows 7 Release Candidate 1, build 7100)
• Mac OS X v10.5, v10.6
Server operating systems supported
• Microsoft Windows Server 2008 Datacenter (SP1), Enterprise and Standard Editions 
•Architectures: x86 and x64

• Services: Terminal Server, Cluster Server
• Microsoft Windows Server 2003 (SP1 and later) Datacenter, Enterprise, and Standard Editions

•Architectures: x86 and x64

• Services: Terminal Server, Cluster Server
• Citrix Presentation Server 4.0 and 4.5
• Citrix XenApp 5.0.1
• Novell NetWare 6.5 SP7
• Novell iPrint Client for Windows 5.12
• Novell iPrint Client for Windows Vista 5.08
• Novell iManager 2.7
• Mac OS X v10.5.8, v10.6: PowerPC G4, G5, or Intel Core processor, 300 MB free hard disk space
Network protocol specifications
Network operating system compatibility
• Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit(Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit)
• Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64- bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition)
• Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit, Windows 2008 Server R2 64-bit (Standard Edition, Enterprise Edition)
• Citrix XenDesktop 4
• Citrix XenServer 5.5
• Mac OS X v.10.5, v10.6
• Microsoft Windows 2003 Server Terminal Services
Appendix A
64 Technical information
 
						

							
• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0
• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5
• Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0
• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with FeatureRelease 3
• Microsoft Windows 2003 Small Business Server Terminal Services
• Microsoft Windows Server 2008 Terminal Services
• Microsoft Windows Small Business Server 2008 Terminal Services
• Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0
• Novell Netware 6.5, Open Enterprise Server 2
Compatible network protocols
TCP/IP
Network management
Embedded Web server (Ability to remotely configure and manage network printers)
Embedded Web server specifications
Requirements
• A TCP/IP-based network (IPX/SPX-based networks are not supported)
• A Web browser (either Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher, Safari 3.0 or higher, or Google Chrome 3.0 or higher)
• A network connection (you cannot use the embedded Web server connected directly to a computer with a USB cable)
• An Internet connection (required for some features)
NOTE: You can open the embedded Web server without being connected to the
Internet. However, some features are not available.
NOTE: The embedded Web server must be on the same side of a firewall as the printer.
Media specifications
Use these tables to determine the correct media to use with your printer, and determine what
features work with your media.
•
Understand specifications for supported media
•
Guidelines for printing on both sides of a page
Understand specifications for supported media
Use the tables to determine the correct media to use with your printer, and to determine what
features work with your media.
•
Understand supported sizes
•
Understand supported media types and weights
Understand supported sizes
NOTE: Tray 2 is available with some models.
NOTE:If you are using the duplexer, the minimum top and bottom margins must be at least
12 mm (0.47 inch).
Printer specifications 65
 
						

							
Media size Tray 1 Tray 2 Duplexer
Standard media sizes
U.S. Letter (216 x 279 mm; 8.5 x 11
inches)
8.5 x 13 inches (216 x 330 mm)
U.S. Legal (216 x 356 mm; 8.5 x 14
inches)
A4 (210 x 297 mm; 8.3 x 11.7 inches)
U.S. Executive (184 x 267 mm; 7.25 x 10.5
inches)
U.S. Statement (140 x 216 mm; 5.5 x 8.5
inches)
B5 (JIS) (182 x 257 mm; 7.17 x 10.12
inches)
A5 (148 x 210 mm; 5.8 x 8.3 inches)
10 x 15 cm
16K (197 x 273 mm; 7.75 x 10.75 inches)
16K (195 x 270 mm; 7.7 x 10.6 inches)
16K (184 x 260 mm; 7.25 x 10.25 inches)
Envelopes
U.S. #10 Envelope (105 x 241 mm; 4.12
x 9.5 inches)
Monarch Envelope (98 x 191 mm; 3.88
x 7.5 inches)
B5 Envelope (176 x 250 mm; 6.7 x 9.8
inches)
DL Envelope (110 x 220 mm; 4.3 x 8.7
inches)
C5 Envelope (162 x 229 mm; 6.4 x 9
inches)
C6 Envelope (114 x 162 mm; 4.5 x 6.4
inches)
Japanese Envelope Chou #3 (120 x 235
mm; 4.7 x 9.3 inches)
Japanese Envelope Chou #4 (90 x 205
mm; 3.5 x 8.1 inches)
Appendix A
66 Technical information