HP Officejet Pro 8000 Enterprise User Manual

							
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer:

•Make sure you turn off the printer by pressing 
 (Power) button. The printhead
assembly should be parked on the right side of the printer, in the service
station. For more information, see 
Turn the printer off.

• Make sure you leave the ink cartridges and printheads installed.

• The printer must be transported sitting flat; it should not be placed on its side,
back, front, or top.
Related topics
•
Check the estimated ink levels
•
To clean the printheads
Check the estimated ink levels
You can check the estimated ink levels from the printer software or the embedded Web
server. For information about using these tools, see 
Printer management tools. You
can also print the Printer Status page to view this information (see 
Understand the
Configuration Page).
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid  possible printing delays. You do not need to replace
cartridges until prompted to do so.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge
that has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the printer and
cartridges for printing, and in printhead  servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
is used. For more information, see 
www.hp.com/go/inkusage.
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the printer, see HP supplies
and accessories.
Replace the ink cartridges 27
 
						

							
NOTE:At this time, some portions of the HP Web site are available in English
only.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the ink
cartridge.
To replace the ink cartridges
Use these steps to replace the ink cartridges.
1. Gently pull open the ink cartridge cover.
2.Remove the ink cartridge that requires replacement by grasping it and pulling it
firmly toward you.
3.Remove the new ink cartridge from its package.
Chapter 3
28 Work with ink cartridges
 
						

							
4.Align the cartridge with its color-coded slot and insert the cartridge into the slot.
Press down firmly on the cartridge to ensure proper contact.
5. Close the ink cartridge cover.
Store printing supplies
This section covers the fo llowing topics:
•
Store ink cartridges
•
Store printheads
Store ink cartridges
Ink cartridges can be left in the printer for extended periods of time. If you remove the
ink cartridges, place them in an airtight cont ainer, such as a re-sealable plastic bag.
Store printheads
Printheads can be left in the printer for extended periods of time. However, to assure
optimal printhead health, be sure to turn the printer off correctly. For more information,
see
Turn the printer off.
Store printing supplies 29
 
						

							
4 Solve a problem
The information in Solve a problem suggests solutions to common problems. If your
printer is not operating correctly and those suggestions did not solve your problem, try
using one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printing problems
•
Solve print quality problems
•
Solve paper-feed problems
•
Solve printer management problems
•
Troubleshoot installation issues
•
Understand the Configuration Page
•
Understand the network configuration page
•
Clear jams
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support Web site at 
www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date printer
information and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer
For more information, see 
Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see 
HP support by phone.
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, select your country/region, and then click  Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an email message for answers to your questions.
30 Solve a problem
 
						

							
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more
information, see 
Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for call s made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information,
see
www.hp.com/support.
During the warranty period,  you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following web site: 
https://launchpad.net/hplip. Click the  Ask
a question  button to begin the support process.
The HPLIP Web site does not provide support for Windows or Mac OS X. If you are
using these operating systems, see 
www.hp.com/support.
This section contains the following topics:
•
Before you call
•
Phone support period
•
Telephone support numbers
•
After the phone support period
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
• Model number (for more information, see 
Find the printer model number)
• Serial number (located on the back or bottom of the printer)
• Messages that appear when the situation occurs
• Answers to these questions: 
•Has this situation happened before?

• Can you re-create it?

• Did you add any new hardware or software to your computer at about the time
that this situation began?

• Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?
HP support 31
 
						

							
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
may also be available at the HP online support Web site: 
www.hp.com/support.
Contact your HP dealer or call the support phone number for your country/region to
learn more about support options.
General troubleshooting tips and resources
NOTE: Many of the following steps require HP software. If you did not install the
HP software, you can install it using the HP software CD included with the printer,
or you can download the HP software from the HP support Web site (
www.hp.com/
support).
Try these when you begin troubleshooting a printing problem.
• For a paper jam, see 
Clear jams.
• For paper-feed problems, such as the paper skew and paper pick, see 
Solve
paper-feed problems.
• Power light is on and not blinking. When the printer is turned on for the first time, it takes approximately 12 minutes to initialize it after the ink cartridges are installed.
• Power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see 
Electrical
specifications.
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS  X, set it as the default in the Print & Fax section
of the System Preferences. See you r computer's documentation for more
information.
• Pause Printing  is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task
again.
Chapter 4
32 Solve a problem
 
						

							
Solve printing problems
This section contains the following topics:
•
The printer shuts down unexpectedly
•
Alignment fails
•
The printer is not responding (nothing prints)
•
Printer takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see 
Electrical specifications.
Alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. If you have colored paper loaded in the input tray when you align the
ink cartridges, the alignment fails.
If the alignment process fails repeatedly,  you might have a defective sensor or ink
cartridge. Contact HP support. Go to 
www.hp.com/support. If prompted, select your
country/region, and then click  Contact HP for information on calling for technical
support.
The printer is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the printer setup
For more information, see 
General troubleshooting tips and resources.
Check the HP software installation
If the printer is turned off when printing, an alert message should appear on your
computer screen; otherwise, the HP software provided with the printer might not be
installed correctly. To resolve this, uninstall the HP software completely, and then
reinstall the HP software.
Solve printing problems 33
 
						

							
Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the printer is connected to a network, check the following:
•Check the Link light on the back of the printer.

• Make sure you are not using a phone cord to connect the printer.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the printer. If there is a problem communicating with the printer, try temporarily
disabling the firewall. If the problem persi sts, the firewall is not the source of the
communication problem. Re-enable the firewall.
Printer takes a long time to print
Check the system configuration and resources
Make sure the computer meets th e minimum system requirements for the printer. For
more information, see 
System requirements.
Check the HP software settings
Print speed is slower when you select high print-quality settings. To increase the print
speed, select different print settings in the print driver. For more information, see 
Print.
Blank or partial page printed
Clean the printhead
Complete the printhead cleaning procedure. For more information, see 
To clean the
printheads. The printhead may need to be cleaned if the printer was turned off
incorrectly.
NOTE: Incorrectly turning off the printer can cause print quality problems like
blank or partial pages. Printhead cleaning  can solve these problems, but turning off
the printer correctly can prevent them in the first place. Always turn the printer off
by pressing the  Power button on the printer. Wait until the  Power light goes out
before unplugging the power cord or turning off a power strip.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded in the tray.
More than one page is being picked
For more information on paper-feed problems, see 
Solve paper-feed problems.
Chapter 4
34 Solve a problem
 
						

							
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
Print a Print Quality Diagnostic page to help you decide whether to run any
maintenance tools to improve the print quality of your printouts. For more information,
see
Understand the Configuration Page.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer.
TIP: If you are printing on both sides of a page and the top and bottom margins in
your document are smaller than 12 mm (0.47 inches), the document might not print
out correct. To print the document correctly, turn on the fit to margin option in the
printer's control panel . To do so, press the  OK button, select  Paper Handling ,
select Fit to Margin , and then select  On.
Check the color print settings
Make sure  Print in Grayscale  is not selected in the print driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media guides fit snugly against the edges of the stack of media, and
make sure the tray is not overloaded. For more information, see 
Load media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media that you are using.
• Make sure the media size selected in the printer driver match the size of media loaded in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your printer.
Solve printing problems 35
 
						

							
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see 
Print.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings correctly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
Solve print quality problems
•General print quality troubleshooting
•
Meaningless characters print
•
Ink is smearing
•
Ink is not filling the text or graphics completely
•
Output is faded or dull colored
•
Colors are printing as black and white
•
Wrong colors are printing
•
Printout shows bleeding colors
•
Colors do not line up correctly
•
Text or graphics are streaked
•
Something on the page is missing or incorrect
•
Printhead maintenance
General print quality troubleshooting
Check the printheads and ink cartridges
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see
Printhead maintenance.
NOTE: HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink
cartridges.
Check the paper quality
Make sure the media meets HP specifications, and try to print again. For more
information, see 
Media specifications.
Chapter 4
36 Solve a problem