HP Officejet Pro 8000 Enterprise User Manual

							
OFFICEJET PRO 8000
A811
User Guide
 
						

							
HP Officejet Pro 8000
(A811) printer series
User Guide
 
						

							
Copyright information
© 2011 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright
laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for
technical or editorial errors or
omissions contained herein.
Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks
of Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all
instructions in the documentation that
comes with the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on
a stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see 
Solve a problem.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
 
						

							
Contents
1 Get startedAccessibility ................................................................................................................. ..............5
Eco-Tips ...................................................................................................................... ...............6
Understand the printer parts .................................................................................................. ....6
Front view .................................................................................................................... ........6
Control panel ................................................................................................................. ......7
Back view ..................................................................................................................... ........8
Find the printer model number ................................................................................................. .8
Select print media ............................................................................................................ ..........8
Recommended papers for printing and copying ..................................................................9
Recommended papers for photo printing ..........................................................................10
Tips for selecting and using media ....................................................................................10
Load media .................................................................................................................... ..........11
Load standard-size media .................................................................................................11
Load envelopes ................................................................................................................ .13
Load cards and photo paper ..............................................................................................14
Load transparencies ..........................................................................................................1 4
Load custom-size media ....................................................................................................15
Configure trays ............................................................................................................... .........16
Change print settings ......................................................................................................... ......17
To change settings from an application for current jobs (Windows) ..................................17
To change default settings for all future jobs (Windows) ...................................................17
To change settings (Mac OS X) ........................................................................................17
Install the accessories ....................................................................................................... ......18
Install the duplexer .......................................................................................................... ..18
Install Tray 2 ................................................................................................................ ......18
Turn on accessories in the print driver ..............................................................................18 To turn on accessories on Windows computers ..........................................................19
To turn on accessories on Macintosh computers ........................................................19
Turn the printer off .......................................................................................................... .........19
2Print Print documents ............................................................................................................... ........20
Print documents (Windows) ...............................................................................................21
Print documents (Mac OS X) .............................................................................................21
Print brochures ............................................................................................................... .........21
Print brochures (Windows) ................................................................................................21
Print brochures (Mac OS X) ...............................................................................................22
Print on envelopes ............................................................................................................ .......22
Print on envelopes (Windows) ...........................................................................................22
Print on envelopes (Mac OS X) .........................................................................................22
1
 
						

							
Print photos .............................................................................................................................23
Print photos on photo paper (Windows) ............................................................................23
Print photos on photo paper (Mac OS X) ..........................................................................23
Print on special and custom-size paper ...................................................................................23
Print on special or custom-size p aper (Mac OS X) ............................................................24
3 Work with ink cartridges Information on ink cartridges and the printheads ....................................................................26
Check the estimated ink levels ................................................................................................ 27
Replace the ink cartridges .................................................................................................... ...27
Store printing supplies ....................................................................................................... ......29
Store ink cartridges .......................................................................................................... ..29
Store printheads .............................................................................................................. ..29
4 Solve a problem HP support .................................................................................................................... ...........30
Obtain electronic support ...................................................................................................30
HP support by phone .........................................................................................................31 Before you call .............................................................................................................31
Phone support period ..................................................................................................32
Telephone support numbers ........................................................................................32
After the phone support period ....................................................................................32
General troubleshooting tips and resources ............................................................................32
Solve printing problems ....................................................................................................... ....33
The printer shuts down unexpectedly ................................................................................33
Alignment fails ............................................................................................................... ....33
The printer is not responding (nothing prints) ....................................................................33
Printer takes a long time to print ........................................................................................34
Blank or partial page printed ..............................................................................................34
Something on the page is missing or incorrect ..................................................................35
Placement of the text or graphics is wrong ........................................................................35
Solve print quality problems .................................................................................................. ..36
General print quality troubleshooting .................................................................................36
Meaningless characters print .............................................................................................37
Ink is smearing ............................................................................................................... ....37
Ink is not filling the text or graphics completely .................................................................38
Output is faded or dull colored ...........................................................................................38
Colors are printing as black and white ...............................................................................38
Wrong colors are printing ..................................................................................................38
Printout shows bleeding colors ..........................................................................................39
Colors do not line up correctly ...........................................................................................39
Text or graphics are streaked ............................................................................................39
Something on the page is missing or incorrect ..................................................................39
Printhead maintenance ......................................................................................................40
To check printhead health ...........................................................................................40
To print the print quality diagnostic page .....................................................................40
To align the printheads ................................................................................................42
To calibrate the linefeed ..............................................................................................42
To clean the printheads ...............................................................................................43
To clean the printhead contacts manually ...................................................................43
To replace the printheads ............................................................................................46
2
 
						

							
Solve paper-feed problems .....................................................................................................48
Solve printer management problems .......................................................................................50 Embedded Web server cannot be opened ........................................................................50
Troubleshoot installation issues .............................................................................................. 51
Hardware installation suggestions .....................................................................................51
HP software installation suggestions .................................................................................51
Solve network problems ....................................................................................................52
Understand the Configuration Page ........................................................................................53
Understand the network configuration page ............................................................................54
Clear jams .................................................................................................................... ............57
Clear paper jams .............................................................................................................. .57
Avoid paper jams .............................................................................................................. .59
A Technical information Warranty information .......................................................................................................... .....60
Hewlett-Packard limited warranty statement .....................................................................61
Ink cartridge warranty information .....................................................................................62
Printer specifications ........................................................................................................ .......63
Physical specifications ....................................................................................................... 63
Product features and capacities ........................................................................................63
Processor and memory specifications ...............................................................................64
System requirements .........................................................................................................64
Network protocol specifications .........................................................................................64
Embedded Web server specifications ...............................................................................65
Media specifications .......................................................................................................... 65
Understand specifications for supported media ..........................................................65
Guidelines for printing on both sides of a page ...........................................................68
Print specifications .......................................................................................................... ...68
Environmental specifications .............................................................................................68
Electrical specifications ..................................................................................................... .68
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...........69
Regulatory information ........................................................................................................ ....70
FCC statement ................................................................................................................. ..70
Notice to users in Korea ....................................................................................................71
VCCI (Class B) compliance statement for users in Japan .................................................71
Notice to users in Japan about the power cord .................................................................71
Noise emission statement for Germany ............................................................................71
LED indicator statement ....................................................................................................71
European Union Regulatory Notice ...................................................................................71
Gloss of housing of peripheral devices for Germany .........................................................72
Regulatory model number .................................................................................................72
Declaration of conformity ...................................................................................................73
Contents
3
 
						

							
Environmental product stewardship program ..........................................................................74Paper use ..................................................................................................................... .....74
Plastics ...................................................................................................................... ........74
Material safety data sheets ................................................................................................74
Recycling program ............................................................................................................. 74
HP inkjet supplies recycling program ................................................................................74
Disposal of waste equipment by users in private households in the European Union ......75
Power consumption ...........................................................................................................76
Chemical Substances ........................................................................................................76
RoHS notices (China only) ................................................................................................76
Third-party licenses .......................................................................................................... .......77
B HP supplies and accessories Order printing supplies online ................................................................................................ ..90
Supplies ...................................................................................................................... .............90
Ink cartridges and printheads ............................................................................................90
HP media ...................................................................................................................... .....91
C Network setup View and print network settings ............................................................................................... 92
Set link speed ................................................................................................................ ..........92
View IP settings .............................................................................................................. .........92
Change IP settings ............................................................................................................ ......93
Configure the printer’s firewall settings ....................................................................................9 3
Creating and using firewall rules .......................................................................................93 Create a firewall rule ....................................................................................................93
Change the priority of firewall rules .............................................................................93
Change firewall options ...............................................................................................94
Reset firewall settings ..................................................................................................94
Limitations to rules, templates, and services ...............................................................94
Reset network settings ........................................................................................................ ....95
Uninstall and reinstall the HP software ....................................................................................96
D Printer management tools HP Utility (Mac OS X) ......................................................................................................... .....98
Embedded Web server ........................................................................................................... .98
About cookies ................................................................................................................. ...98
To open the embedded Web server ..................................................................................99
Index ............................................................................................................................... .............100
4
 
						

							
1 Get started
This guide provides details about how to use the printer and how to resolve problems.
•
Accessibility
•
Eco-Tips
•
Understand the printer parts
•
Find the printer model number
•
Select print media
•
Load media
•
Configure trays
•
Change print settings
•
Install the accessories
•
Turn the printer off
NOTE: If you are using the printer with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or  Windows 7 Starter Edition, some features
might not be available. For more information, see .
Accessibility
The printer provides a number of features that make it accessible for people with
disabilities.
Visual
The HP software provided with the prin ter is accessible for users with visual
impairments or low vision by using your operating system's accessibility options and
features. The software also supports most assistive technology such as screen
readers, Braille readers, and voice-to-text appl ications. For users who are color blind,
colored buttons and tabs used in the HP software and on the printer control panel have
simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed
through keyboard commands. The HP software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about  the accessibility of this printer a nd HP's commitment to product
accessibility, visit HP's Web site at 
www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple Web site at 
www.apple.com/
accessibility.
Get started 5
 
						

							
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has
provided these Eco-Tips to help you focus on ways to assess and reduce the impact of
your printing choices. In addition to specif ic features in this printer, please visit the HP
Eco Solutions Web site for more information on HP's environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
• Duplex printing : Use Paper-saving Printing  to print two-sided documents with
multiple pages on same sheet to reduce paper usage. For more information, see
Print on both sides (duplexing).
• Energy Savings Information : To determine the ENERGY STAR® qualification
status for this printer, see 
Power consumption.
• Recycled Materials : For more information regarding recycling of HP products,
please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Understand the printer parts
•Front view
•
Control panel
•
Back view
Front view
1
7
8
2
3
4
5
6
9
1 Control panel
2 Output tray
Chapter 1
6 Get started