HP Officejet Pro 8000 Enterprise User Manual

• Handle ink cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer:

•Make sure you turn off the printer by pressing 
 (Power) button. The printhead
assembly should be parked on the right side of the printer, in the service
station. For more information, see 
Turn the printer off.

• Make sure you...

NOTE:At this time, some portions of the HP Web site are available in English
only.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the ink
cartridge.
To replace the ink cartridges
Use these steps to replace the ink cartridges.
1. Gently pull open the ink cartridge cover.
2.Remove the ink cartridge that requires...

4.Align the cartridge with its color-coded slot and insert the cartridge into the slot.
Press down firmly on the cartridge to ensure proper contact.
5. Close the ink cartridge cover.
Store printing supplies
This section covers the fo llowing topics:
•
Store ink cartridges
•
Store printheads
Store ink cartridges
Ink cartridges can be left in the printer for extended periods of time. If you remove the
ink cartridges, place them in an airtight cont ainer, such as a re-sealable plastic bag.
Store...

4 Solve a problem
The information in Solve a problem suggests solutions to common problems. If your
printer is not operating correctly and those suggestions did not solve your problem, try
using one of the following support services to obtain assistance.
This section contains the following topics:
•
HP support
•
General troubleshooting tips and resources
•
Solve printing problems
•
Solve print quality problems
•
Solve paper-feed problems
•
Solve printer management problems
•
Troubleshoot installation...

• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more
information, see 
Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable...

Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
may also be available at the HP online support Web site: 
www.hp.com/support.
Contact...

Solve printing problems
This section contains the following topics:
•
The printer shuts down unexpectedly
•
Alignment fails
•
The printer is not responding (nothing prints)
•
Printer takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet....

Check the cable connections
• Make sure both ends of the USB cable or Ethernet cable are secure.
• If the printer is connected to a network, check the following:
•Check the Link light on the back of the printer.

• Make sure you are not using a phone cord to connect the printer.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer...

There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the Print Quality Diagnostic page
Print a Print Quality Diagnostic page to help you decide whether to run any
maintenance tools to improve the print quality of your printouts. For more information,
see
Understand the Configuration Page.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer.
TIP: If you...

Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see 
Print.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8...