HP Officejet 450 User Manual
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ENWW7-3 CompactFlash If the Resume LED does not blink after inserting the CompactFlash (CF) card, this means there are no DPOF files created on the CF card. To print from the CF card, you need to specify your print settings in a DPOF file so that the printer can print out images specified in the DPOF file. See Printing digital camera photographs. Step 4: Check the printer selection Make sure your printer is selected as the current or default printer. If you are running Windows, make sure Pause Printing is not selected. For Macintosh, make sure Stop Print Queue is not selected. Step 5: Check the print settings Make sure the print settings (such as paper type, paper size, margins, and color) in the printer driver are correct. For Windows, print settings are typically available by selecting File > Print > Properties in an application. For Macintosh, they are typically available by selecting File > Page Setup in an application. Step 6: Check the print media Make sure media is loaded correctly in the input tray or card slot with the print side up and that the media is not jammed in the printer. For information about loading media, see Selecting print media. For information about clearing and preventing jams, refer to Solving media feed problems. Step 7: Check the LEDs If any LED turns on or blinks, see LED Reference for the list of printer LED combinations you may encounter, what they indicate and how to solve the problem. Step 8: Check the print cartridges Make sure the print cartridges are properly installed and that the protective film covering the ink nozzles has been removed. Make sure the print cartridges are not empty. If one print cartridge is empty, you can still print with the other print cartridge. See Single-cartridge printing mode. For information about maintaining print cartridges, see Maintaining the Printer.
7-4ENWW Getting printer information If you need to call the Customer Care Center, you should print a diagnostic page and a configuration page to obtain printer information. Such information is useful to our Customer Care Center in helping you troubleshoot printer problems. You can also get printer information from the Toolbox by clicking Printer Hardware under the Information tab. Information on the printer, battery, connectivity, and media types used is available. Printing diagnostic and configuration pages The diagnostic page contains detailed printer information, including firmware version number, serial number, service ID, and print cartridge information. The configuration page contains information such as default page settings, printer media settings and Bluetooth connectivity status. To print a diagnostic page: Hold down the POWER BUTTON and press the RESUME BUTTON 4 times. To print a configuration page: Hold down the POWER BUTTON and press the CANCEL BUTTON 4 times. Printing a demo page To verify that your printer is working, print a demo page: Hold down the POWER BUTTON and press the RESUME BUTTON once. However, if you want to verify that the printer is connected to the computer correctly, or that the printer software is working correctly, you need to print a test page from the General tab in the Printer Properties dialog box (Windows) or the Inkjet Utility Panel (Macintosh). If the test page does not print, see Printer is not responding (nothing prints). Solving printer problems The following sections provide solutions to common printer problems. Printer is not responding (nothing prints) Check the power Press and hold the POWER BUTTON on the printer for a few seconds. After a brief printer startup, you should see a steady green light next to the button. The printer must not be processing any print jobs while you print the diagnostic or configuration pages.
ENWW7-5 If your printer does not turn on, make sure that the power cord and power adapter are firmly connected to the printer and that the power cord is connected from your printer to a working outlet. Try turning the printer off and then on again. If this does not solve the problem, turn off the printer, unplug the power adapter from the printer, wait a few seconds, and reconnect the power. If you still cannot turn the printer on, you might have a faulty power cord. Unplug the printer and call HP Customer Support. For information about contacting HP, see Customer Support. If you are using battery power, check the Power LED to make sure the battery power is not low: Lights up in green when 41-100% charged Lights up in amber when 10-40% charged Lights up in red when less than 10% charged For more information, see Charging and using the battery. Check the front access cover Make sure the front access cover is closed. Check the printer setup Ensure that the correct port is selected and that the printer is connected directly to your computer. Make sure the USB or parallel cable is connected firmly to the printer and the computer. Check that only one cable is connected. Do not connect more than one interface cable (parallel or USB) to the printer at the same time. If two cables are connected, turn off the printer and disconnect the cable you are not using. For Windows, check to make sure Pause Printing is not selected. Click Start > Settings > Printers. In the Printers folder, right-click the printer icon. If Pause Printing is checked in the drop-down menu, click it to deselect it. For Macintosh, check to make sure Stop Print Queue in the Mac desktop’s Printing menu is not selected. Check to make sure your printer is selected as the current or default printer. The default printer is the one that is used if you choose the Print command without first specifying which printer you want to use with an application. The default printer should be the printer that you use most often. For Windows, if the printer selection is a problem, click Start > Settings > Printers. In the Printers folder, right-click the printer icon and click Set As Default Printer in the pop-up menu. For Macintosh, see Printing from Macintosh. If you tried to print when the printer was off, an alert message should have appeared on your computer screen. If the printer was off and you did not see a message when you tried to print, the printer setup might be incorrect. To correct this, reinstall the software that came with your printer.
7-6ENWW For Windows 2000 and Windows XP, make sure the Use Printer Offline option is not checked. Click Start > Settings > Printers. In the Printers folder, right-click the printer icon, and then make sure Use Printer Offline is unchecked in the pop-up menu. For Windows, make sure the Print to file option is not checked in the Print dialog box. For Windows, try checking Print directly to the printer from the Advanced tab in the Printer Properties dialog box. Check the print media Make sure print media is loaded correctly in the input tray and that the media is not jammed in the printer. Check the print cartridges Make sure the protective film has been removed from the print cartridges. Make sure the print cartridges are properly installed. Properly close the front access cover. Try printing a demo page Hold down the POWER BUTTON and press the RESUME BUTTON once. Check the hard disk space in your system If you are printing in high-resolution mode, make sure you have at least 50 MB of hard disk space. Check the wireless sending device See Wireless printing problems. Printer takes a long time to print Check your system configuration Make sure your computer meets the minimum system requirements for the printer. For information about system requirements, see Printer Specifications. Check the hard disk space in your system If you are printing graphics-intensive files, make sure you have at least 50 MB of hard disk space. Check your port setting (Windows 98 only) The port setting configuration in your system might not be set to ECP (enhanced capability port). See your computer manual for information about how to change your port setting, or contact your computer manufacturer.
ENWW7-7 Check the status of the print cartridges If you are printing with a single print cartridge, the print speed may be slower than normal. See Single-cartridge printing mode. Check available system resources If less than 80 percent of the computer resources are available, printing can be significantly slower. To make more computer resources available, close all unused applications and resend your print job. If necessary, restart your system and then resend your print job. Be patient Complex documents containing many fonts, graphics, and/or color photos take longer to begin printing. Printing in Best mode prints slower than Normal or Fast (Draft for Macintosh) modes. The Power LED blinks when the printer is processing information. Printing via a Bluetooth or infrared connection can take longer to print than via a cable connection. Unexpected printer shutdown Check the power If you are using AC power, make sure the power cord and power adapter are connected firmly to the printer and to a working outlet, and that the printer is turned on. The Power LED should be green. Try turning the printer off and then on again. If this does not solve the problem, turn off the printer, unplug the power adapter from the printer, wait a few seconds, and reconnect the power. If you are using battery power, make sure the battery is installed properly. Check the Power LED to see if the battery is sufficiently charged. If the Power LED is amber or red, connect to an AC power source to begin charging the battery.
7-8ENWW Solving printing problems This section provides solutions to common printing problems. If none of the following solutions work, the problem is likely caused by the inability of the software program to properly interpret print settings. Check the release notes on the Starter CD for known software conflicts. Otherwise, check your software program manual, or call the software manufacturer for more specific help with the problem. A blank page is printed Check for empty print cartridges If you are printing black text and a blank page prints, your black print cartridge might be empty. For information about replacing print cartridges, see Replacing the print cartridges. Check the printer selection For Windows, make sure your printer is selected as the current or default printer. Click Start > Settings > Printers to open the Printers folder. In the Printers folder, right-click the printer icon and click Set As Default Printer in the pop-up menu. For Macintosh, see Printing from Macintosh. Check the parallel or USB port on your computer If you are using a parallel or USB cable, make sure your printer is connected directly to the port. Do not share the port with other devices, such as a Zip drive. Meaningless characters are printed Check the cable connection A common cause for meaningless characters is a poor cable connection between the printer and computer. Make sure the cable connection at both ends is good and that the cable is securely fastened. If cables are secure and the problem persists, press the POWER BUTTON to turn off the printer and disconnect the USB or parallel cable from the printer. Turn the printer back on without the connection in place. When the Power LED remains green, reconnect the USB or parallel cable. Check the wireless connection If your wireless connection is disconnected and then reconnected, meaningless characters will print. Resend the print job.
ENWW7-9 Check the document file Occasionally, a document file becomes corrupted. If you can print other documents from the same software application, try to print using a backup copy of your document, if available. Check the symbol set If you are using DOS, use the Deskjet Control Panel (DJCP) to set the appropriate symbol set for the language of your document. Placement of the text or graphics is wrong Check the page-orientation setting The page orientation selected might not be correct for the document you are printing. Make sure the media size and page orientation selected in the software program match the settings in the printer driver. For instructions about changing print settings, see Printing from notebooks and desktops (Windows). Check the paper size Make sure the paper size selected in the printer driver matches the paper size loaded in the printer. The size of the document you are printing might be larger than the media in the tray, so that content is cut off because it is outside the printable area. If the layout of the document you are trying to print will fit on a media size supported by the printer, then load the correct media size. Make sure to select the correct page orientation. Alternatively, in Windows you can open the printer driver and click HP ZoomSmart in the Setup tab. Then select Scale to fit paper in device to scale the document to fit the media size currently selected. Use the card slot for media 4.72 in (120 mm) width or less. Ensure the paper guide on the slot fits snugly against the media. Adjust the paper guide on the slot until it fits snugly against the left edge of the media. If you do not have the Toolbox (Windows) or HP Inkjet Utility (Macintosh) installed, print a configuration page to check printer media settings for direct printing. This information will verify whether you are loading the correct media size and type before printing. See Printing diagnostic and configuration pages. Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. For information about margin settings, see Minimum printing margins.
7-10ENWW Check that the media is loaded correctly Make sure the media is squarely against the alignment guide and that the paper guide is snug, but not tight, against the media. Load no more than 45 sheets of media or a stack 0.18 in (4.5 mm) thick loaded in the input tray. Use the card slot for media 4.72 in (120 mm) width or less. Ensure the paper guide on the slot fits snugly against the media. Adjust the paper guide on the slot until it fits snugly against the left edge of the media. For information on loading media, see Selecting print media. If none of the above solutions worked, the problem is likely caused by the inability of the software program to properly interpret print settings. Check the release notes on the Starter CD for known software conflicts. Otherwise, check your software program manual, or call the software manufacturer for more specific help with the problem. Something on the page is missing or incorrect Check the margin settings Make sure the margin settings for the document do not exceed the printable area of your printer. For information about margin settings, see Minimum printing margins. Check the color print settings For Windows, the Print In Gray scale check box might be selected. From your software application, open the Printer Properties dialog box. Click the Color tab and make sure Print in Gray scale is not selected. For Macintosh, adjust these settings from the Color Panel in the Print dialog box. If you are printing with only one print cartridge, see Single-cartridge printing mode. Check if print cartridge is removed If a print cartridge is removed while a page is printing, the data intended for that print cartridge will be lost and will be missing on the printout. If you remove a print cartridge, make sure to wait until the entire page is printed. Check the paper size Make sure the paper size selected in the printer driver matches the paper size loaded in the printer. The size of the document you are printing might be larger than the media in the tray, so that content is cut off because it is outside the printable area. If the layout of the document you are trying to print will fit on a media size supported by the printer, then load the correct media size. Make sure to select the correct page orientation.
ENWW7-11 Alternatively, in Windows you can open the printer driver and click HP ZoomSmart in the Setup tab. Then select Scale to fit paper in device to scale the document to fit the media size currently selected. Use the card slot for media 4.72 in (120 mm) width or less. Ensure the paper guide on the slot fits snugly against the media. Adjust the paper guide on the slot until it fits snugly against the left edge of the media. If you do not have the Toolbox (Windows) or HP Inkjet Utility (Macintosh) installed, print a configuration page to check printer media settings for direct printing. This information will verify whether you are loading the correct media size and type before printing. See Printing diagnostic and configuration pages. Poor print quality Check the print cartridges Replace any low or empty print cartridges, then try to print again. If your printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color on the page, try aligning the print cartridges as described in Aligning the print cartridges. If you are printing with only one print cartridge, see Single-cartridge printing mode. If the lines on the printout are broken, one of the print cartridges may be defective or have clogged ink nozzles. Try cleaning the print cartridges. For instructions, see Cleaning the print cartridges. Check the paper quality The paper might be too moist or too rough. Make sure that the media you are using meets HP specifications, then try to print again. It is recommended to use inkjet media. See HP Supplies and Accessories for a list of HP-recommended media. Ink is smearing Check the print mode When you print documents that use a lot of ink, you must allow the pages more time to dry before stacking them. This is especially true for transparencies and photo papers. Select Best mode in the printer driver, and carefully remove each printout separately and lay each page out to dry. Color documents that have rich, blended colors can use excess ink, which wrinkles the page during printing and causes smearing. Try using the Normal or Fast (Draft for Macintosh) mode to reduce ink, or use HP Premium Inkjet Paper designed for printing vivid color documents.
7-12ENWW Check the media type Some types of media do not accept ink well, which causes the ink to dry more slowly and results in smearing. Some thicker cards may also tend to smear. For guidelines about selecting media, see Selecting print media. Check that the media is loaded print-side up. Check that the correct media type is selected in the printer driver. Ink is not filling the text or graphics completely Check the print cartridges The print cartridge might not be sitting properly in the print cartridge carriage. Try removing and then reinstalling the print cartridges. Your print cartridge might be out of ink. Replace the empty print cartridge. For instructions, see Replacing the print cartridges. Try cleaning the print cartridges. For instructions, see Cleaning the print cartridges. Check the media type Some media types are not suitable for use with your printer. For guidelines about selecting media, see Selecting print media. Check that the media is loaded print-side up. Faded or dull-colored output Check the print mode The Fast mode (Draft in Macintosh) lets you print at a faster rate. This option is good for printing drafts. To achieve better colored printout, select Normal or Best mode in the printer driver. Check the printer driver settings For Windows, try adjusting the Saturation, Brightness and Color Tone from the Color tab in the printer driver. For Macintosh, adjust these settings from the Color Panel in the Print dialog box. Check the media type print setting When printing on transparencies or other special media, select the corresponding media type in the Print Settings dialog box. Check the print cartridges Check that all the lines on the printout are connected and have printed properly. If the lines are broken, one of your print cartridges is probably out of ink or defective. Check the ink levels, then try cleaning the print cartridges. If this does not work, replace those print cartridges with new ones. For instructions, see Replacing the print cartridges.