HP M177 User Manual

							8 Solve problems
●
Control panel help system (touchscreen models only)
●
Restore the factory-set defaults
●
Solve paper feed or jam problems
●
Clear jams from the input tray
●
Clear jams in the output bin
●
Clear jams in the document feeder
●
Improve print quality
●
Improve copy and scan quality
●
Improve fax image quality
●
Solve wired network problems
●
Solve wireless network problems
●
Solve fax problems
Go to  www.hp.com/ support/ljMFPM176series  or  www.hp.com/ support/ljMFPM177series  for HP's all-inclusive 
help for y
our product: ●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to  www.hp.com/ support  for Worldwide support and other HP products.
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							Control panel help system (touchscreen models only)
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch 
the Help 
 button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for speci

						

							Restore the factory-set defaults
Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It 
will not r
eset the page count, tray size, or language. To restore the product to the factory-default settings, 
follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also 
delete

s any pages that are stored in the memory. 1
.
On the product control panel, press or touch the Setup   button.
2
.
Open the 
Service
 menu. 3.
Select the Restore Defaults option, and then press or touch the OK button.
The product automatically restarts. ENWW
Restore the factory-set defaults 73   
						

							Solve paper feed or jam problems
If the product has recurring problems with paper feeding or with jams, use the following information to 
reduce the number o
f occurrences.
The product does not pick up paper If the product does not pick up paper from the tray, try these solutions.
1. Open the product and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly on the product control panel.
4
. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to 
the appro
priate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed 
the paper manuall

y. Load paper, and continue. 6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with 
warm wa

ter.
The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and 

						

							a.
From the Home screen on the product control panel, touch the Setup   button.
b.
Touch the Service menu. c.
Touch the 
Cleaning Page button. d.
Load plain letter or A4 paper when you are prompted. e.
Touch the OK button to begin the cleaning process.
The pr
 oduct prints the 

						

							Clear jams from the input tray
A Jam in tray 1. Clear Jam and press [OK] message displays on the product control panel. 1
.
Remove the dust cover from the tray.  2.
Remove the stack of paper from the input tray.  3.
Remove any jammed paper visible in the input 
tr
 ay ar ea. Use both hands to remove jammed 
paper to avoid tearing the paper.  76 Chapter 8   Solve problems
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							4.
Reload paper in the input tray. Make sure that the 
paper 

						

							Clear jams in the output bin
A Jam in output bin message displays on the product control panel. 1
.
If paper is visible in the output bin, grasp the 
leading edg
e with both hands and slowly remove 
it.  2.
Open the r e
 ar door to check for jammed paper.  78 Chapter 8   Solve problems
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							3.
Remove any jammed paper. Use both hands to 
pull o
ut the paper to avoid tearing.  4
.
Close the rear door.  ENWW
Clear jams in the output bin 79   
						

							Clear jams in the document feeder
A Jam in the document feeder message displays on the product control panel. 1
.
If paper is visible in the document feeder, grasp 
the leading edg
e with both hands and slowly 
remove it.  2.
Lift the document feeder input tray.  3
.
Lift the jam-access cover.  80 Chapter 8   Solve problems
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