HP LaserJet P2035n User Manual

							Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
●Verify that the cable is connected to the computer and to the product.
● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.
● Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product 
is communicating with the network. Before beginning,
print a configuration page. See 
Print the information pages on page 56 .
1. Are there any physical connection problems between the workstation or file server and the product?
Verify that the network cabling, connections, and router configurations are correct. Verify that the
network cable lengths meet network specifications.
2. Are your network cables connected properly?
Make sure that the product is attached to the network using the appropriate port and cable. Check
each cable connection to make sure it is secure and in the right place. If the problem continues,
try a different cable or ports on the hub or transceiver. The amber activity light and the green link
status light next to the port connection on the back of the product should be lit.
3. Are the link speed and duplex settings set correctly?
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See 
Link
speed setting on page 27.
4. Can you ping the product?
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Ensure that the ping displays round-trip times.
If you are able to ping the product, verify that the IP address configuration for the product is correct
on the computer. If it is correct, delete and then add the product again.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
5. Have any software applications been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6. Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection (capture in Novell NetWare).
7. If other users are able to print, are they using the same network operating system?
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							Check your system for proper network operating system setup.
8. Is your protocol enabled?
Check the status of your protocol on the Configuration page. You can also use the embedded Web
server to check the status of other protocols. See 
Embedded Web server on page 57.
9. Does the product appear in HP Web Jetadmin or other management application?
●Verify network settings on the Network configuration page.
● Confirm the network settings for the product using the product control panel (for products with
control panels).
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							Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. You can usually do this from a
software program.
Delete all temp files from the Temp subdirectory. You can
determine the name of the directory by editing the
AUTOEXEC.BAT file and looking for the statement Set Temp
=. The name after this statement is the temp directory. It is
usually C:\TEMP by default, but can be redefined.
See the Microsoft Windows documentation that came with your
computer for more information about Windows error
messages.
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							Solve common Macintosh problems
NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product
will  not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause
Solution
The product software might not have been installed or was
installed incorrectly. Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where “” represents the two-letter
language code for the language that you are using. If
necessary, reinstall the software. See the getting started guide
for instructions.
The product name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause
Solution
The product might not be ready.Make sure that the cables are connected correctly, the product
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
product and the computer.
The wrong product name, IP address, or Rendezvous host
name is being used.Check the product name, IP address, or Rendezvous host
name by printing a configuration page. See Print theinformation pages on page 56 . Verify that the name, IP
address, or Rendezvous host name on the configuration page
matches the product name, IP address, or Rendezvous host
name in the Print Center.
The interface cable might be defective or of poor quality. R eplace the interface cable. Make sure to use a high-quality
cable.
The printer driver does not automatically set up your selected product in Print Center.
Cause
Solution
The product might not be ready.Make sure that the cables are connected correctly, the product
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The product software might not have been installed or was
installed incorrectly. Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where “” represents the two-letter
language code for the language that you are using. If
necessary, reinstall the software. See the getting started guide
for instructions.
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							The printer driver does not automatically set up your selected product in Print Center.
Cause
Solution
The product might not be ready.Make sure that the cables are connected correctly, the product
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality
cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open  print monitor and select Start
Jobs.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or
Rendezvous host name might have received your print job. Check the product name, IP 
address, or Rendezvous host
name by printing a configuration page. See 
Print theinformation pages on page 56. Verify that the name, IP
address, or Rendezvous host name on the configuration page
matches the product name, IP address, or Rendezvous host
name in the Print Center.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs. ●Try downloading the fonts that are contained in the EPS
file to the product before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB devices is not
installed. When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version
of this software is available from the Apple Web site.
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Solve common Macintosh problems 105
 
						

							When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is
selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software problem-solving
●
Check that your Macintosh supports USB.
● Verify that you are using a Macintosh operating system
that this product supports.
● Ensure that your Macintosh has the appropriate USB
software from Apple.
Hardware problem-solving
● Check that the product is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed USB
cable.
● Ensure that you do not have too many USB devices
drawing power from the chain. Disconnect all of the
devices from the chain, and connect the cable directly to
the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the
devices from the chain and connect the cable directly to
the USB port on the host computer.
NOTE:
The iMac keyboard is a nonpowered USB hub.
Solve Linux problems
For information about Linux problem solving, go to the HP Linux support Web site: www.hp.com/go/
linuxprinting.
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							A Supplies and accessories
●Order parts, accessories, and supplies
●
Part numbers
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							Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories.
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts:
 To order replacement parts in the U.S., go to 
www.hp.com/go/hpparts.
Outside the United States, order parts by contacting your local authorized HP service center.
● Supplies and accessories:
 To order supplies in the U.S., go to 
www.hp.com/go/ljsupplies. To
order supplies worldwide, go to 
www.hp.com/ghp/buyonline.html . To order accessories, go to
www.hp.com/support/ljp2030series .
Order through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider.
108 Appendix A   Supplies and accessories ENWW
 
						

							Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability
of the accessories might change during the life of the product.
Print cartridges
ItemDescriptionPart number
HP LaserJet print cartridgeStandard-capacity cartridgeCE505A
Cables and interfaces
ItemDescriptionPart number
HP Jetdirect external print server
accessoriesHP Jetdirect en1700J7942G
HP Jetdirect en3700J7942G
HP Jetdirect ew2400 USB wireless print
serverJ7951G
HP Jetdirect 175xJ6035G
HP USB network print adapterQ6275A (worldwide)
HP wireless printing upgrade kitQ6236A (North America)
Q6259A (Europe, Middle East, Africa,
and Asia-Pacific countries/regions)
USB cable2-meter A to B cableC6518A
Parallel cables2-meter IEEE 1284-B cableC2950A
3-meter IEEE 1284-B cable C2951A
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							110 Appendix A   Supplies and accessoriesENWW