HP LaserJet P2035n User Manual

							2.With both hands, grasp the jammed paper and slowly pull it out of the product.
3.Close the tray.
4.If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print
cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and
slowly pull it out of the product.
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							5.Replace the print-cartridge, and close the print-cartridge door.
Output bins
CAUTION: To avoid damaging the product, do not attempt to clear a jam in the top output bin by pulling
the paper straight out.
1. At the back of the product, open the jam-release door.
2.With both hands, grasp the jammed paper and slowly pull it out of the product.
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							3.Close the jam-release door.
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							Solve print-quality problems
You can prevent most print-quality problems by following these guidelines.
●Configure the trays for the correct paper-type setting. See 
Configure trays on page 39.
● Use paper that meets HP specifications. See 
Paper and print media on page 29
.
● Clean the product as necessary. See 
Clean the paper path on page 67
.
Print-quality problems  associated with paper
Some print-quality problems arise from using paper that does not meet HP specifications.
●The surface of the paper is too smooth.
● The moisture content of the paper is uneven, too high, or too low. Use paper from a different source
or from an unopened ream.
● Some areas of the paper reject toner. Use paper from a different source or from an unopened ream.
● The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, ask the supplier of your letterhead to use paper that meets HP specifications.
● The paper is excessively rough. Use a smoother, xerographic paper.
● The paper is too heavy for the paper-type setting that you selected, so the toner is not fusing to
the paper.
For complete paper specifications for all HP LaserJet products, see the  HP LaserJet Printer Family Print
Media Guide . This guide is available at 
www.hp.com/support/ljpaperguide .
Print-quality problems associ ated with the environment
If the product is operating in excessively humid or dry conditions, verify that the printing environment is
within specifications. See 
Operating environment on page 120.
Print-quality problems associated with jams
Make sure that all sheets are cleared from the paper path.
●If the product recently jammed, print two to three pages to clean the paper path.
● If the sheets do not pass through the fuser and cause image defects on subsequent documents,
print two to three pages to clean the paper path. If the problem persists, print and process a cleaning
page. See 
Clean the paper path on page 67.
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							Adjust print density
You can resolve some print-quality problems by adjusting the print density to make the overall printing
lighter or darker.
Windows1.Open the printer-driver  Properties screen, and then click the  Device
Settings  tab. For instructions, see the third column of the table in 
Changeprinter-driver settings for Windows on page 14.
2. In the  Print Density  area, adjust the slider bar to change the print density.
3. Click the  OK button.
Macintosh 1.On the  File menu, click  Print.
2. Open the  Print Options  menu.
3. In the  Print Density  area, adjust the slider bar to change the print density.
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							Image defect examples
This section provides information about identifying and correcting print defects.
NOTE:If these steps do not correct the problem, contact an HP-authorized dealer or service
representative.
Light print or faded
● The print cartridge is nearing end of life.
● Redistribute the toner to extend the life.
● The media might not meet Hewlett-Packards media
specifications (for example, 
the media is too moist or too
rough).
● If the whole page is light, the print density adjustment is
too light or EconoMode might be turned on. Adjust the
print density, and disable EconoMode in the printer
Properties.
Toner specks
●The media might not meet Hewlett-Packards media
specifications (for example, 
the media is too moist or too
rough).
● The printer might need to be cleaned.
● The print cartridge might be defective.
Dropouts
●
A single sheet of media might be defective. Try reprinting
the job.
● The media moisture content is uneven or the media has
moist spots on its surface. Try printing with new media.
● The media lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different type or
brand of media.
● The print cartridge might be defective.
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							Vertical lines
The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge.
Gray background
●Change the media to a lighter basis weight.
● Check the printers environment. Very dry (low humidity)
conditions can increase the amount of background
shading.
● The density setting might be too high. Adjust the density
setting.
● Install a new HP print cartridge.
Toner smear
●If toner smears appear on the leading edge of the media,
the media guides might be dirty. Wipe the media guides
with a dry, lint-free cloth.
● Check the media type and quality.
● The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is selected.
● Try installing a new HP print cartridge.
Loose toner
●
The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is selected.
● Clean the inside of the printer.
● Check the media type and quality.
● In your printer driver, make sure the appropriate media
type is selected.
● Plug the printer directly into an AC outlet instead of into a
power strip.
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							Vertical repetitive defects
●The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new
HP print cartridge.
● The internal parts might have toner on them. If the defects
occur on the back of the page, the problem will probably
correct itself after a few more printed pages.
● In your printer driver, make sure the appropriate media
type is selected.
Misformed characters
●If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a different
media.
● If characters are improperly formed, producing a wavy
effect, the printer might need service. Print a configuration
page. If the characters are 
improperly formed, contact an
HP-authorized dealer or service representative.
Page skew
● Make sure that the media is loaded correctly and the
media guides are not too tight or too loose against the
media stack.
● The input bin might be too full.
● Check the media type and quality.
Curl or wave
●Check the media type and quality. Both high temperature
and high humidity cause media to curl.
● The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
● Open the straight-through output door and try printing
straight through.
● The fuser temperature might be too high. In your printer
driver, make sure the appropriate media type is selected.
If the problem persists, select a media type that uses a
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							lower fuser temperature, such as transparencies or light
media.
Wrinkles or creases
●Make sure that media is loaded properly.
● Check the media type and quality.
● Open the straight-through output door and try printing
straight through.
● Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
● For envelopes, this can be caused by air pockets inside
the envelope. Remove the envelope, flatten the
envelope, and try printing again.
Toner scatter outline
●If large amounts of toner have scattered around the
characters, the media might be resisting the toner. (A
small amount of toner scatter is normal for laser printing.)
Try a different media type.
● Turn over the stack of media in the tray.
● Use media that is designed for laser printers.
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							Solve performance problems
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be in the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier paper types can slow the print
job.Print on a different type of paper.
Complex pages can print slowly.Proper fusing may require a slower print
speed to ensure the best print quality.
Pages did not print.The product might not be pulling paper
correctly.Make sure paper is loaded in the tray
correctly.
The paper is jamming in the product.Clear the jam. See Jams on page 86.
The USB cable might be defective or
incorrectly connected.● Disconnect the USB cable at both
ends and reconnect it.
● Try printing a job that has printed in
the past.
● Try using a different USB cable.
Other devices are running on your
computer. The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.
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