HP LaserJet P2035n User Manual

							Light statusState of the printerAction
Fatal Error●Turn off the printer, wait 10
seconds, and turn on the printer.
● If you are unable to resolve the
problem, contact HP. See
Customer support on page 117.
Toner Low
The Go, Ready, and Attention lights act
independently of the Toner Low state. Order a new print cartridge and have it
ready. See 
Supplies and accessorieson page 107.
Table 10-2
  Control-panel light messages (continued)
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							Light statusState of the printerAction
Toner Missing
The print cartridge has been removed
from the printer.Reinsert the print cartridge in the printer.
JamClear the jam. See Clear jams
on page 87.
Table 10-2  Control-panel light messages (continued)
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							Light statusState of the printerAction
Paper OutLoad paper or other media.
Paper Mount
The loaded paper or other media is not
supported.Load acceptable paper or other media.
See 
Paper and print media on page 29.
Press the  Go button to override the
condition.
Table 10-2   Control-panel light messages (continued)
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							Status-alert messages
Status-alert messages appear on the computer screen when the product has certain problems. Use the
information in the following table to solve these problems.
Alert messageDescriptionRecommended action
10.XXXX Supply memory errorThe e-label for the print cartridge cannot be
read or is missing.●Reinstall the print cartridge.
● Turn the product off and then on.
● If the problem is not solved, replace the
cartridge.
50.X Fuser errorThe product has experienced an error with
the fuser.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If the error continues, turn off the product, wait
at least 25 minutes, and then turn on the
product.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See 
Customer support on page 117.
52.0 Scanner ErrorAn internal error has occurred.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See 
Customer support on page 117.
Door OpenThe door is open.Close the door.
Engine communication errorThe product experienced an internal
communication error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See 
Customer support on page 117.
Install black cartridgeThe cartridge is either not installed or not
correctly installed in the product.Install the print cartridge.
Jam in 
( indicates the area where the jam
has occurred)The product has detected a jam.Clear the jam from the area indicated in the
message. The job should continue to print. If
it does not, try reprinting the job. See 
Jamson page 86.
If the message persists, contact HP support.
See 
Customer support on page 117.
Load paper The tray is empty. Load print media into the tray.
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							Alert messageDescriptionRecommended action
Manual feedThe product is set for manual feed mode.Load the correct paper into the tray, and then
press the Go button to clear the message.
Non-HP black cartridgeA new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press the  Go button.If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press the  Go button.
Not ConnectedThe product software cannot communicate
with the product.1. Make sure the product is turned on.
2. Make sure the USB cable is connected
securely to the product and the
computer.
Order black cartridgeThe identified print cartridge is nearing the
end of its useful life.Order a new print cartridge. You can continue
printing with the current print cartridge until
redistributing the toner no longer yields
acceptable print quality.
Page too complexThe product cannot process the page.Press the  Go button to continue printing the
job, but output might be affected.
Printer mispickThe print engine has failed to pick up a piece
of paper.Reload the paper in the input tray and press
the  Go button to continue the job.
If the message persists, contact HP support.
See 
Customer support on page 117.
Printing The product is printing a document. Wait for printing to finish.
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							Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specifications. For complete paper
specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This
guide is available at 
www.hp.com/support/ljpaperguide .
The product is jammed.1
CauseSolution
The paper does not meet specifications.Use only paper that meets HP specifications. See Paper andprint media on page 29.
A component is installed incorrectly.Verify that the print cartridge is correctly installed.
You are using paper that has already passed through a product
or copier.Do not use paper that has been pr eviously printed on or copied.
A tray is loaded incorrectly.Remove any excess paper from the tray. Make sure that the
stack is below the maximum stack height mark in the tray. See
Load trays on page 36.
The paper is skewed.The tray guides are not adjusted correctly. Adjust them so they
hold the stack firmly in place without bending it.
The paper is binding or sticking together.Remove the paper, flex it, rotate it 180°, or flip it over. Reload
the paper into the tray.
NOTE:Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The paper is removed before it settles into the output bin.Reset the product. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.Reset the product and print the document again. Wait until the
page completely settles in the output bin before removing it.
The paper is in poor condition.Replace the paper.
The internal rollers from the tray are not picking up the paper.Remove the top sheet of paper. If the paper is too heavy, it
might not be picked from the tray.
The paper has rough or jagged edges.Replace the paper.
The paper is perforated or embossed.Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Product supply items have reached the end of their useful life.Check the product control panel for messages prompting you
to replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See 
Print the information pageson page 56.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
1If the product continues to jam, contact HP Custom er Support or your authorized HP service provider.
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							Jam locations
Jams can occur at the following locations in the product.
1
32
1Internal areas
2Input trays
3Output bins
Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product,
it could cause additional jams.
CAUTION:Before clearing jams, turn the product off and disconnect the power cord.
Internal areas
Print-cartridge area and paper path
1.Push the button to open the print-cartridge door, and then remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.
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							2.If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
3.Replace the print-cartridge, and close the print-cartridge door.
4.If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of
the product.
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							5.If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
6.Close the jam-release door.
Input trays
Tray 1
1.Push the button to open the print-cartridge door, and then remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.
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							2.Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product.
3.Replace the print-cartridge, and close the print-cartridge door.
Tray 2
1.Open the tray.
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