HP LaserJet P2035 User Manual

Light statusState of the printerAction
Fatal Error●Turn off the printer, wait 10
seconds, and turn on the printer.
● If you are unable to resolve the
problem, contact HP. See
Customer support on page 117.
Toner Low
The Go, Ready, and Attention lights act
independently of the Toner Low state. Order a new print cartridge and have it
ready. See 
Supplies and accessorieson page 107.
Table 10-2
  Control-panel light messages (continued)
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Light statusState of the printerAction
Toner Missing
The print cartridge has been removed
from the printer.Reinsert the print cartridge in the printer.
JamClear the jam. See Clear jams
on page 87.
Table 10-2  Control-panel light messages (continued)
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Light statusState of the printerAction
Paper OutLoad paper or other media.
Paper Mount
The loaded paper or other media is not
supported.Load acceptable paper or other media.
See 
Paper and print media on page 29.
Press the  Go button to override the
condition.
Table 10-2   Control-panel light messages (continued)
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Status-alert messages
Status-alert messages appear on the computer screen when the product has certain problems. Use the
information in the following table to solve these problems.
Alert messageDescriptionRecommended action
10.XXXX Supply memory errorThe e-label for the print cartridge cannot be
read or is missing.●Reinstall the print cartridge.
● Turn the product off and then on.
● If the problem is not solved, replace the
cartridge.
50.X Fuser errorThe product has experienced an error with
the...

Alert messageDescriptionRecommended action
Manual feedThe product is set for manual feed mode.Load the correct paper into the tray, and then
press the Go button to clear the message.
Non-HP black cartridgeA new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press the  Go button.If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP...

Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specifications. For complete paper
specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This
guide is available at 
www.hp.com/support/ljpaperguide .
The product is jammed.1
CauseSolution
The paper does not meet specifications.Use only paper that meets HP specifications. See Paper andprint media on page 29.
A component is installed incorrectly.Verify that the print cartridge...

Jam locations
Jams can occur at the following locations in the product.
1
32
1Internal areas
2Input trays
3Output bins
Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product,
it could cause additional jams.
CAUTION:Before clearing jams, turn the product off and disconnect the power cord.
Internal areas
Print-cartridge area and paper path
1.Push the button to open the print-cartridge door, and then remove the print cartridge.
CAUTION: To...

2.If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
3.Replace the print-cartridge, and close the print-cartridge door.
4.If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of
the product.
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5.If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
6.Close the jam-release door.
Input trays
Tray 1
1.Push the button to open the print-cartridge door, and then remove the print cartridge.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.
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2.Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product.
3.Replace the print-cartridge, and close the print-cartridge door.
Tray 2
1.Open the tray.
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