HP Laserjet 5 User Manual

Understanding Printer Messages
The following tables list printer messages, their meanings, and
recommended actions. Printer messages are divided into four categories:
•Status messages
•Warning messages
•Error messages
•Service messages
Status Messages
Status messages are displayed when the printer is ready and does not
have any error or warning messages.  The table lists the messages in
alphabetical order.
Message Description Recommended Action
CLEARING
MEMORYThis message is displayed during a memory...

Message Description Recommended Action
PRINTING
CONFIGURATION
PAGEThis message is displayed during the
formatting and printing of the configuration
page printout. No action required. Press
Job Cancelto stop
the test.
PRINTING DEMO
PAGE Printing a Demonstration Page. No action required.
PRINTING FLASH
PAGE This message is displayed while the flash
directory page is being formatted and printed. No action required.
PRINTING FONT
LIST This message is displayed while the PCL or
PS FONT LIST is being...

Warning Messages
Warning messages indicate that something has gone wrong with the
printer. The problem is not serious enough to prevent printing. The
table lists the messages in alphabetical order.
Message Description Recommended Action
INSUFFICIENT
MEMORY, JOB
CLEAREDThis warning means that the requested
language for the print job did not have sufficient
printer memory. The job will not print and will be
cleared from memory. Press
[Go]to return to READY.
INSUFFICIENT
MEMORY,
PRINTING AT 300
DPI This...

Error Messages
Error messages communicate errors that prevent printing. All errors in
this category (with the exception of41.3 UNE\fPECTED PAPER SIZE)
are affected by the AUTO CONTINUEsetting. If set toONwhen an error
occurs, the error message will display and the printer will go offline for
ten seconds before returning to an on line state.  If AUTO CONTINUEis
set to OFF, the error message will remain on the display until the Go
key is pushed.
Message Description Recommended Action
20 INSUFFICIENT...

Message Description Recommended Action
41.3 UNEXPECTED
PAPER SIZEThis error most commonly occurs during one of
the following situations:
1. When the paper size knob on a 250- or
500-sheet universal tray does not match the
installed paper size,
2. If the tension adjustment knob on the optional
Tray 3 has not been set,
3. If the printer picks two sheets of paper at
once.
4. If you are trying to duplex a custom sized
sheet from Tray 1. 1. Ensure that the paper size knob is set for the
installed paper...

Service Messages
Service messages communicate a failure condition with the printer.
Most instances can be cleared by following the Recommended Action
column (usually resetting the printer, or turning the printer off and back
on). If a service message continues, contact your dealer or HP service
representative.
Message Description Recommended Action
50 FUSER ERROR,
CYCLE POWERThe printer identified an internal service error. If this error appears, switch the printer off
for at
least 15 minutesand then...

Message Description Recommended Action
62.[x] SERVICE
X=0 - 4The printer identified a problem while checking
its memory. “X” refers to the device the printer
was checking when it encountered the error.0: Internal Memory
1–4: SIMM Slot If the printer contains a SIMM memory board,
switch the printer off. Verify that the SIMM board is
installed correctly (see Appendix D) and switch the
printer back on. If the error is still present, switch
the printer off and remove the SIMM board. Switch
the printer back...

Troubleshooting Checklist
Use the following information to help solve printer problems. For
networked printers, check with your network administrator if you
suspect a network-related problem.
Printer Response Problems
Printer not ON
Situation Solution
Printer is not plugged in. Plug the AC power cord firmly into the power receptacleand the printer (be sure the power source is energized).
Printer is not switched on. Put the printer’s power switch in the on position.
Printer voltage is not correct. Make...

Printer cannot produce a self-test printout
Situation Solution
Toner cartridge sealing tape is
not removed.Remove sealing tape from toner cartridge. See the
Printer’s
Getting Started Guideor the installation guide that
came with your toner cartridge.
Tray 2 is not correctly installed
or out of paper. Push Tray 2 firmly into printer (add paper if necessary).
Printer’s top cover is open. Firmly close the printer top cover.
Paper is jammed in the printer. Check for paper jams (see “Clearing Paper Jams”...

Software/Computer/Printer Interface Problems
Job sent to printer but nothing prints
Situation Solution
Printer is off or not connected
to an active power source.Make sure the printer is on, and the power cable is firmly
plugged into both the printer and an active power source.
Printer is off line. Press Goto put the printer on line.
Printer is on line but not
receiving data. Check your I/O cable:
1.
2.
3.
4. Check for loose I/O cable connections at printer and
computer.
Try your I/O cable on a system...