HP Laserjet 5 User Manual

Computer, network, or I/O port problems
Situation Solution
Printer interface problems. Run a self test to verify that the interface configurationsshown on the printout match those on your host computer
(see self test section earlier in this chapter).
Computer software problem. Check that your computer is working correctly by printing from a software application you know works. You can also
try printing a plain MS-DOS file (for example, C:\dir>prn)
to see if the problem is with your software application...

Print speed is slow
Situation Solution
First page takes much longer
to print than following pages.Set the PowerSave feature for a longer time period or turn it
off.
Printer is generally slow to
respond. 1.
2.Printer speed is highly dependent on how your
software application is set up and which printer driver
you are using. See the
Getting Started Guidefor
configuration information.
You may need to add more memory. See “Accessories
and Options” in Chapter 1 for HP memory part
numbers.
Printer is slow to...

Printer does not recognize fonts, tray selection, other printer
languages (PostScript, etc.), or similar requests
Situation Solution
Printer prints some wrong
fonts or formats.1.
2.The font is not present in the printer and must be
downloaded by your software application. Check your
software program to ensure the correct printer driver
has been installed and configured. To verify that the
font, or format you want is available, print a font list
(see “Checking Installed PCL Fonts” earlier in this...

Situation Solution
Printer draws media from the
wrong paper source.1.
2
3.
4.
5.
6.Check the paper source option in your software
application.
Ensure that the printer driver for your software
application is correctly installed, configured, and
capable of printer tray selection.
Paper tray may be reserved (“locked out”). Print a self
test to determine if a tray has been reserved (see
“Testing the Printer” earlier in this chapter) or check
the “Lock” item in the printer’s Config Menu (see
Chapter 3).
The...

Problems Using Optional Accessories
500-sheet Tray 3 problems
Situation Solution
General operation problems. For general operation and problems, see “Printing from the500-sheet Tray 3” in Chapter 4.
Paper jams and paper feeding
problems. 1.
2.See “Clearing Paper Jams” earlier in this chapter.
Ensure that paper weight is within recommended
range. (See Appendix A, “Media Specifications,” and
Chapter 4, “Printing”) Then see Chapter 4 for
information on setting Tray 3 tension adjustment.
Cannot access Tray...

Envelope Feeder option problems
Situation Solution
General operation problems. See the manual that came with your Envelope Feeder option.
Paper jams and envelope
feeding problems.1.
2.
3.See “Clearing Paper Jams” earlier in this chapter.
Ensure envelopes meet the specifications in Chapter 4,
“Printing” and in Appendix A, “Media Specifications.”
Ensure there is no media in Tray 1 (if there is paper in
the Tray 1, the printer will draw from there first).
Printer does not recognize
the Envelope Feeder. 1....

PostScript Troubleshooting
The items below are PostScript language-specific and may occur where
several printer languages are used and in shared printer environments.
Situation Solution
A text listing of PostScript
commands prints instead of
your PostScript printing job.The control panel
PERSONALTY=AUTO setting may have been
confused by a nonstandard PostScript code. Set the
control panel PERSONALTYsetting toPERSONALTY=PS for this
print job only, then, when the job has printed, return the
setting to...

7-36 Solving Printer ProblemsEN 

8
Maintaining and Adjusting the Printer
Introduction
Your printer requires minimum routine maintenance. This chapter
explains the following tasks:
•Managing the Toner Cartridge
•Cleaning the Printer
•Saving Power with the PowerSave Feature
•User-replaceable Parts
ENMaintaining and Adjusting the Printer 8-1 

Managing the Toner Cartridge
Toner Cartridge Life
The life of your toner cartridge depends on the amount of toner your
print jobs require.  When you print text, a toner cartridge lasts an
average of 6,800 pages, printed at 5% coverage (a typical full-page
business letter is about 5% coverage).  This assumes that the print
density setting is in the middle range (set to 3 - see “Adjusting Print
Density” in Chapter 6).
Using EconoMode can further extend toner cartridge life (see
“EconoMode Printing” in...