HP Laserjet 5 User Manual

							
Understanding Printer Messages
The following tables list printer messages, their meanings, and
recommended actions. Printer messages are divided into four categories:
•Status messages
•Warning messages
•Error messages
•Service messages
Status Messages
Status messages are displayed when the printer is ready and does not
have any error or warning messages.  The table lists the messages in
alphabetical order.
Message Description Recommended Action
CLEARING
MEMORYThis message is displayed during a memory
reset. When completed the printer returns to
the ready state. No action required.
CONTINUOUS
TEST, PRESS JOB
CANCEL KEY This message is displayed during a
continuous self test.
Press
[Job Cancel] to stop printing. Several
pages may still print until the print buffer is
clear.
DATA RECEIVED This message is displayed when the printer has received data and is waiting for a form
feed. Press
[Go]to print page.
ENGINE TEST This message is displayed during an engine self test. No action required.
FACTORY
DEFAULTS BEING
RESTORED This message is displayed during a Factory
Default Reset.
No action required.
HP LASERJET
DEMONSTRATION
PRESS A KEY The printer is in the demonstration mode. Turn the printer off. Hold down
[Go]and
[Select] keys at the same time while turning the
printer back on.
INITIALIZING The printer is performing initialization tasks after being powered-on. No action required.
OFFLINE Printer is off line and not able to receive data. Press Goto return to on line status.
PLEASE WAIT This message is briefly displayed when the printer is going off line or going into the menus. No action required.
POWERSAVE ON Printer is in PowerSave mode. Press any key or print a job to take the printer out of PowerSave mode.
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Message Description Recommended Action
PRINTING
CONFIGURATION
PAGEThis message is displayed during the
formatting and printing of the configuration
page printout. No action required. Press
Job Cancelto stop
the test.
PRINTING DEMO
PAGE Printing a Demonstration Page. No action required.
PRINTING FLASH
PAGE This message is displayed while the flash
directory page is being formatted and printed. No action required.
PRINTING FONT
LIST This message is displayed while the PCL or
PS FONT LIST is being formatted and printed. No action required.
PROCESSING JOB This message is displayed when the printer is processing a print job. A square will blink on
the right side of the display panel. No action required.
READY The default message. The printer is ready to use. No action required.
RESETTING
ACTIVE I/O This message is displayed during an Active
I/O Reset. No action required.
RESETTING ALL
I/O This message is displayed during an All I/O
Reset. No action required.
RESTORING
FACTORY
SETTINGS This message is displayed during a cold reset.
The printer returns all Printing, PCL, Job,
Config, Mem Config, Parallel, Serial, MIO (if
installed), and installed personality (PCL, PS,
etc.) menu settings to their factory default
configurations, except for page count, and
display language. No action required.
WARMING UP The printer is warming up and is not ready to accept data. No action required. Wait until the printer
signals
READY.
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Warning Messages
Warning messages indicate that something has gone wrong with the
printer. The problem is not serious enough to prevent printing. The
table lists the messages in alphabetical order.
Message Description Recommended Action
INSUFFICIENT
MEMORY, JOB
CLEAREDThis warning means that the requested
language for the print job did not have sufficient
printer memory. The job will not print and will be
cleared from memory. Press
[Go]to return to READY.
INSUFFICIENT
MEMORY,
PRINTING AT 300
DPI This warning indicates that the PostScript job
could not be printed at 600 dpi so the job was
printed at 300 dpi.
Press
[Go]to return to READY.
MEMORY LOW,
PAGE SIMPLIFIED This warning indicates that available memory
was not sufficient for the print job. Some data
loss may have occurred. Press
[Go]to return to READY.
MEMORY
SETTINGS
CHANGED This warning indicates that the printer does not
have enough memory to use the current
settings for I/O buffering and resource saving.
This usually occurs after removing memory from
the printer, adding a duplex unit, or adding a
printer language. Change settings for I/O buffering and resource
saving from the control panel or add more
memory to the printer. See Appendix D.
REQUESTED
LANGUAGE NOT
AVAILABLE This warning indicates that a print job requested
a personality that did not exist in the printer.
The job will not print and will be cleared from
memory. Print the job using a different personality or add
the requested personality to the printer.
TONER LOW The toner cartridge is running out of toner. If the printer is set toTONER LOW=CONT* , the printer will
remain on line. If the printer is set to TONER
LOW=STOP ,the printer will go off line until you
press Goor change the toner cartridge. See “Extending Toner Cartridge Life” in
Chapter 8.
TRAY
xEMPTY This message is displayed when a tray that is not currently selected has run out of paper. The
printer will remain online. Load paper in the empty tray to clear message.
XXXX MEMORY
FULL, DATA LOST
XXXX = PCL, PS... The resource save area for personality XXXX is
full.
The page will be printed, however some
downloaded resources may not be saved. If
this error occurs frequently, you may need to
adjust the resource Saving settings.  See the
“Memory Configuration Menu” in Chapter 3.
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Error Messages
Error messages communicate errors that prevent printing. All errors in
this category (with the exception of41.3 UNE\fPECTED PAPER SIZE)
are affected by the AUTO CONTINUEsetting. If set toONwhen an error
occurs, the error message will display and the printer will go offline for
ten seconds before returning to an on line state.  If AUTO CONTINUEis
set to OFF, the error message will remain on the display until the Go
key is pushed.
Message Description Recommended Action
20 INSUFFICIENT
MEMORY, PRESS
GO KEY The printer received more data from the
computer than can fit in its available user
memory. You may have tried to transfer too
many macros or soft fonts, or graphics that were
too complex. Press
Goto print the transferred data (data loss
may result), then simplify your print job or install
additional memory.
21 PAGE TOO
COMPLEX, PRESS
GO KEY The data (dense text, rules, raster or vector
graphics) sent to the printer was too complex.
Press
Goto resume printing. You may lose
some data. Try to simplify your print job by
using fewer graphics.  If you must print the job
“as is,” set PAGEPROTCT=ON in the Job Menu,
print the job, then return PAGEPROTCT=AUTO.
Do
not leavePAGEPROTCTset toONas it will degrade
performance.
22 SERIAL IO
ERROR, PRESS GO
KEY
22 PARALLEL IO
ERROR, PRESS GO
KEY
22 HP MIO ERROR,
PRESS GO For serial or parallel configuration, the computer
and printer are not communicating because of
improper signal protocols. This is an I/O buffer
overrun error.
Parallel configuration:
may mean a loose
cable connection or a bad or poor quality cable.
Serial configuration: wrong pacing option may
have been selected. The HP LaserJet printer
uses XON/XOFF and DTR/DSR signal protocols
rather than ETX/ACK protocol.
MIO configuration: This is an I/O buffer
overrun error. Press
Goto clear the error message (data will
be lost). If the error continues, call your dealer
or HP service representative.
Parallel configuration: check for loose cable;
use a high-quality cable (see “Accessories and
Options” in Chapter 1 or the
Getting Started
Guidefor HP cable part numbers and
information). (Note: some non-HP parallel
cables may be missing pin connections.)
Serial configuration: check for correct serial
pacing option.
If you are using an I/O card see the manual for
that device or contact your dealer.
If you are on a network, contact your network
administrator.
40 BAD SERIAL
DATA FORMAT,
PRESS GO KEY
40 HP MIO ERROR,
PRESS GO KEY The printer encountered an error while
transferring data from the computer.
On a serial configuration, the error may have
occurred because the computer was turned on
or off while the printer was on line or the printer’s
baud rate or parity was not the same as the
computer’s.
For network MIO cards, this means there was
an abnormal connection break. Make sure the printer is set at the same baud
rate as the computer. (If you are using an I/O
interface other than the serial/Bi-Tronics parallel
I/O, refer to the user’s manual for that product.)
See the
BAUD RATE item under the Serial Menu
in Chapter 3. Press [Goto clear the error
message.
41.[X] ERROR,
PRESS GO KEY
X=1,2,4,or5
A temporary printing error occurred. Remove the page from the output bin and press [Go. The page containing the error will
automatically be reprinted.
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Message Description Recommended Action
41.3 UNEXPECTED
PAPER SIZEThis error most commonly occurs during one of
the following situations:
1. When the paper size knob on a 250- or
500-sheet universal tray does not match the
installed paper size,
2. If the tension adjustment knob on the optional
Tray 3 has not been set,
3. If the printer picks two sheets of paper at
once.
4. If you are trying to duplex a custom sized
sheet from Tray 1. 1. Ensure that the paper size knob is set for the
installed paper size.
2. Reset the paper tension adjustment (see
Chapter 4).
3. Remove the page from the output bin and
press
[Go. The page containing the error will
automatically be reprinted.
4. Turn the duplex option off in the printer
software.
CLOSE PRINTER
COVER The printer’s top cover is not firmly closed, or
your toner cartridge is not installed correctly. Make sure your toner cartridge is fully seated
and the top cover is firmly closed.
INSTALL TONER
CARTRIDGE The toner cartridge is not installed correctly or is
not installed. Insert a toner cartridge or make sure the cartridge
is fully seated and the top cover is fully closed.
INSTALL TRAY 2 This error appears when the printer is trying to select media from Tray 3 but is unable to since
Tray 2 is open or not installed correctly. Re-install Tray 2.
MANUALLY FEED
envelope sizeThe printer requested that an envelope be
manually fed.Envelope sizemay be: COM10,
MONARCH ,DL ,C5 ,B5 ,or ENVELOPE . Insert the appropriate paper size into Tray 1.
Press
Goif the desired paper is already loaded
in the tray.
MANUALLY FEED
paper sizeThe printer requested that media be manually
fed.Paper sizemay be: LETTER,LEGAL ,E\fEC ,
A4 ,or A5. Insert the appropriate paper size into Tray 1.
Press
Goif the desired paper is already loaded
in the tray.
REMOVE DUPLEX
JAM Paper is jammed in the Duplex Unit’s paper path. Remove jammed paper (see “Optional Duplex
Unit Paper Jams” in this chapter)
.SeeREMOVE
PAPER \bAM below for additional information.
REMOVE PAPER
JAM Paper is jammed in the paper path, the printer
rear door is open, or the paper jam sensor at the
rear of the fusing assembly may be stuck,
causing a false paper jam warning. Remove jammed paper (see “Clearing Paper
Jams” in this chapter)
.The top cover or the rear
cover must be opened and closed again. Check
that the rear cover is closed; an open rear cover
will cause a paper jam message.
If an optional Tray 3 is installed, the paper tension
setting may need adjustment (see Chapter 4).
If no paper jams are found but the message
persists, see “Repeated Paper Jams” in this
chapter for general problems that cause paper
jams.
TONER LOW,
PRESS GO KEY The toner cartridge is running out of toner. The
printer will go off line until you press
[Go]or
change the toner cartridge. See “Extending Toner Cartridge Life” in
Chapter 8.
TRAY
xLOADpaper sizeThe printer received a request for a paper size
not available in the printer. The x stands for
1-Tray 1, 2-Tray 2, or 3-Tray 3. Load the requested media into the desired tray.
If loading media in Tray 1 select the size in the
control panel menu (see Chapter 3).
X LOAD
envelope sizeThis error is displayed when a requested
envelope size is not loaded into the printer. X is
the envelope feeder or Tray 1. Load the requested envelope size into the
envelope feeder or Tray 1.
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Service Messages
Service messages communicate a failure condition with the printer.
Most instances can be cleared by following the Recommended Action
column (usually resetting the printer, or turning the printer off and back
on). If a service message continues, contact your dealer or HP service
representative.
Message Description Recommended Action
50 FUSER ERROR,
CYCLE POWERThe printer identified an internal service error. If this error appears, switch the printer off
for at
least 15 minutesand then back on. If the error
continues, call your dealer or HP service
representative.
51 PRINTER
ERROR, CYCLE
POWER The printer detected a temporary error condition. If this error appears, switch the printer off and
then back on. If the error continues, call your
dealer or HP service representative.
52 PRINTER
ERROR, CYCLE
POWER The printer identified an internal service error. If this error appears, switch the printer off and
then back on. If the error continues, call your
dealer or HP service representative.
53.XY.ZZ ERROR An error occurred during configuration and validation of SIMM memory:
X (Hardware Type):0: ROM
1: RAM
2: Flash
Y (Hardware Device): 0: Internal Memory
1: SIMM Slot 1
2: SIMM Slot 2
3: SIMM Slot 3
4: SIMM Slot 4
ZZ (Error Number): 0: Unsupported memory
1: Unrecognized memory
2: Unsupported memory size
3: Failed RAM test
4: Exceeded maximum RAM size
5: Exceeded maximum ROM size
6: Invalid SIMM speed
7: SIMM reporting information incorrectly
8: SIMM RAM parity error
10: SIMM address conflict
11: ROM out of bounds
12: Could not make temporary mapping Make sure your SIMM board is installed
correctly (see Appendix D). Replace the SIMM
that caused the error.
[Go]will allow you to
continue but the SIMM that caused the error will
not be configured. If the SIMM device has more
than one bank of memory, the good banks will
be configured.
55 PRINTER
ERROR, PRESS
GO KEY The printer detected a temporary error condition. Press
[Go]to resume operation.
57 MOTOR
FAILURE, CALL
SERVICE The printer identified an internal service error. Call your dealer or HP service representative.
58 FAN MOTOR
FAILURE, CALL
SERVICE The printer identified an internal service error. Call your dealer or HP service representative.
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Message Description Recommended Action
62.[x] SERVICE
X=0 - 4The printer identified a problem while checking
its memory. “X” refers to the device the printer
was checking when it encountered the error.0: Internal Memory
1–4: SIMM Slot If the printer contains a SIMM memory board,
switch the printer off. Verify that the SIMM board is
installed correctly (see Appendix D) and switch the
printer back on. If the error is still present, switch
the printer off and remove the SIMM board. Switch
the printer back on. If the error message does not
appear, the problem is on the SIMM board. See
Appendix D for more information.
63 NEEDS
SERVICE The printer found a problem in its internal RAM
memory. If this error appears, switch the printer off and
then back on. If the error continues, call your
dealer or HP service representative.
64 PRINTER
ERROR, CYCLE
POWER The printer identified an internal service error. If this error appears, switch the printer off and
then back on. If the error continues, call your
dealer or HP service representative.
65 PRINTER
ERROR, CYCLE
POWER The printer identified a RAM controller error. If this error appears, switch the printer off and
then back on. If the error continues, call your
dealer or HP service representative.
67 PRINTER
ERROR, CYCLE
POWER The printer identified an interface hardware error. If this error appears, switch the printer off and
then back on. If the error continues, call your
dealer or HP service representative.
68 NVRAM ERROR,
SETTINGS NOT
SAVED The printer detected an error in the nonvolatile
memory (NVRAM).
Press
Go, then check your control panel
settings for changes (print a self test).
68 NVRAM FULL,
SETTINGS NOT
SAVED The printer’s nonvolatile memory (NVRAM) is
full.
Press
Go. If you switch the printer off, then on,
you may lose settings (to check settings, print a
self test). If the error reappears, call your dealer
or HP service representative.
79 SERVICE (XXXX) The firmware has detected an unrecoverable error. The numbers following the error indicate
the specific kind of error. Switch the printer off, then back on. If the error
appears again, record the numbers following the
error message and call your dealer or HP
service representative.
80 SERVICE (XXXX) The printer detected a problem in the MIO card. The numbers following the error message
indicate the specific type of error. Switch the printer off and then back on. If the
error appears again, record the numbers
following the error message and call your dealer
or HP service representative.
81 SERVICE (XXX) The printer detected a problem. If this error appears, switch the printer off and then back on. If the error continues, call your
dealer or HP service representative.
INCOMPATIBLE
ENVELOPE
FEEDER
INSTALLED An HP LaserJet 4 Envelope Feeder has been
installed. This option will not work on HP
LaserJet 5/5M printers.
Remove the incompatible envelope feeder.
Press
[Go]to clear the display.
INCOMPATIBLE
TRAY 3 INSTALLED An HP LaserJet 4 lower cassette has been
installed. This option will not work on HP
LaserJet 5/5M printers. Remove the incompatible lower cassette. Press
[Go]
to clear the display.
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Troubleshooting Checklist
Use the following information to help solve printer problems. For
networked printers, check with your network administrator if you
suspect a network-related problem.
Printer Response Problems
Printer not ON
Situation Solution
Printer is not plugged in. Plug the AC power cord firmly into the power receptacleand the printer (be sure the power source is energized).
Printer is not switched on. Put the printer’s power switch in the on position.
Printer voltage is not correct. Make sure line voltage is correct for the printer’s power configuration (see the plate next to the power receptacle on
the back of your printer for voltage requirements).
Control panel display is blank or garbled
Situation Solution
Printer not switched on. Put the printer’s power switch in the on position.
Printer is switched on but the
printer’s fan is not running.Make sure the line voltage is correct for the printer’s power
configuration (see the plate next to the power receptacle on
the back of your printer for voltage requirements).
Display is blank but the
printer’s fan is running. Press all keys on the printer control panel in case one is
stuck; contact your HP service representative if this does
not work.
Printer display is in the wrong
language or displays unfamiliar
characters. Reconfigure the control panel display language. (Hold
down
Select while switching the printer on. Press
- Value + to select the language you want, then Selectto
save the selection.)
If the display language is correctly configured but the
display shows garbled or unfamiliar characters, contact
your HP service representative.
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Printer cannot produce a self-test printout
Situation Solution
Toner cartridge sealing tape is
not removed.Remove sealing tape from toner cartridge. See the
Printer’s
Getting Started Guideor the installation guide that
came with your toner cartridge.
Tray 2 is not correctly installed
or out of paper. Push Tray 2 firmly into printer (add paper if necessary).
Printer’s top cover is open. Firmly close the printer top cover.
Paper is jammed in the printer. Check for paper jams (see “Clearing Paper Jams” earlier in this chapter).
Messages appear in the
display. Review the display messages in this chapter. If no error
messages appear but the self test still does not print, call
your dealer or HP service representative for assistance.
Display messages reappear or cannot be removed
Message Solution
TONER LOW See “Clearing the TONER LOW Message” in Chapter 8.
41.3 UNEXPECTED PAPER
SIZE reappears.
See the “Error Messages” section of this chapter.
TRAY
xLOAD or similar
messages requesting that you
load media persist. Clear the printer’s buffer by performing a reset (or pressing
[Job Cancel]
).
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Software/Computer/Printer Interface Problems
Job sent to printer but nothing prints
Situation Solution
Printer is off or not connected
to an active power source.Make sure the printer is on, and the power cable is firmly
plugged into both the printer and an active power source.
Printer is off line. Press Goto put the printer on line.
Printer is on line but not
receiving data. Check your I/O cable:
1.
2.
3.
4. Check for loose I/O cable connections at printer and
computer.
Try your I/O cable on a system that you know works.
Check that the correct interface cable was selected and
securely connected to both the printer and the
computer. If the cable is not correctly configured, see
the
Getting Started Guide for configuration information.
Check that the interface cable is not plugged in
upside-down.
Data from a previous print job
is still in the printer buffer. Press
Goto print the pages stored in the printer buffer. If
this does not work, press [Job Cancel]to clear the buffer.
Last page did not print. Press Goto print the page stored in the printer buffer (some
older software programs do not automatically send an “end
of job” or page eject command).
Job did not print. Set the PERSONALTYitem in the Job Menu to AUTO(see
Chapter 3). If it is set to PCL(orPS) and a PostScript (or
PCL) job is sent, the printer will not accept the print job and
no error message will appear.
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