HP Laserjet 5 User Manual

							
7Solving Printer Problems
Introduction .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 7-1Calling for Help .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 7-1
Clearing Paper Jams .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 7-2 Paper Pickup and Transfer Guide Paper Jams . .  . .  . .  . .  . .  . 7-4
Fusing Assembly Paper Jams—Top Cover .  . .  . .  . .  . .  . .  . 7-5
Fusing Assembly and Paper Exit Paper Jams— Rear Cover . .  . 7-6
Optional Tray 3 Paper Jam . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 7-7
Optional Duplex Unit Paper Jams . .  . .  . .  . .  . .  . .  . .  . .  . 7-8
Repeated Paper Jams .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 7-9
Resetting the Printer .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-10
Testing the Printer . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-11 Self Tests .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-11
Understanding the Self Test Printout .  . .  . .  . .  . .  . .  . .  . . 7-12
Checking Installed PCL Fonts . .  . .  . .  . .  . .  . .  . .  . .  . . 7-14
Understanding the PCL Font List Printout .  . .  . .  . .  . .  . . 7-14
Improving Print Quality .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-16 Print Quality Checklist . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-16
Vertical Fade .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-16
Dropouts .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-16
Vertical Lines . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-17
Toner Smear .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-17
Background Gray Toner Shading . .  . .  . .  . .  . .  . .  . .  . . 7-17
Vertical Repetitive Defects . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-18
Improperly Formed Characters .  . .  . .  . .  . .  . .  . .  . .  . . 7-18
Vertical Line at Edge of Paper . .  . .  . .  . .  . .  . .  . .  . .  . . 7-18
Understanding Printer Messages . .  . .  . .  . .  . .  . .  . .  . .  . . 7-19
Status Messages .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-19
Warning Messages . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-21
Error Messages . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-22
Service Messages .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-24
Troubleshooting Checklist .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-26 Printer Response Problems . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-26
Software/Computer/Printer Interface Problems .  . .  . .  . .  . . 7-28
Problems Using Optional Accessories . .  . .  . .  . .  . .  . .  . . 7-33
PostScript Troubleshooting .  . .  . .  . .  . .  . .  . .  . .  . .  . . 7-35
8Maintaining and Adjusting the Printer
Introduction .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 8-1
Managing the Toner Cartridge .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 8-2Toner Cartridge Life .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 8-2
Storing, Installing, and Recycling the Toner Cartridge .  . .  . .  . 8-2
HP’s Policy on Use of Non-HP Toner Cartridges . .  . .  . .  . .  . 8-2
Clearing the TONER LOW Message . .  . .  . .  . .  . .  . .  . .  . 8-3
Extending Toner Cartridge Life .  . .  . .  . .  . .  . .  . .  . .  . .  . 8-4
Cleaning the Printer .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 8-5 Printer Cleaning Tasks . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . 8-6
ENContents-3 
						

							
Saving Power with the PowerSave Feature .  . .  . .  . .  . .  . .  . . 8-7
User-Replaceable Parts . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 8-9Tray 1 Paper Pickup Roller & Separation Pad . .  . .  . .  . .  . . 8-10
Tray 2 Pickup Roller .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 8-11
Transfer Roller .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 8-12
Fusing Assembly . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . 8-13
Optional Tray 3 Pickup Roller .  . .  . .  . .  . .  . .  . .  . .  . .  . . 8-14
AMedia Specifications
Introduction . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . A-1
Paper and Preprinted Forms .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . A-2
Adhesive Labels .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . A-4
Overhead Transparencies .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . A-5
Envelopes .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . A-6
BCommon PCL Printer Commands
PCL Printer Commands (Escape Sequences) . .  . .  . .  . .  . .  . . B-1
CSpecifications & Regulatory Information
Location Requirements . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . C-1
Printer Specifications .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . C-2
Regulatory Information . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . C-6
DPrinter Memory
Determining Needed Printer Memory . .  . .  . .  . .  . .  . .  . .  . . D-1
How Your Printer Uses Memory .  . .  . .  . .  . .  . .  . .  . .  . .  . . D-2
SIMM Board Installation .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . D-6
ESerial Pin-out and Cabling Configuration
Serial Communication . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . E-1
FWarranty and Software License
Limited Warranty .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . F-1
Service During the Warranty Period .  . .  . .  . .  . .  . .  . .  . .  . . F-3
Service After the Warranty Period . .  . .  . .  . .  . .  . .  . .  . .  . . F-4
Repacking Guidelines .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . F-4
HP Software Product License .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . F-5
GSales and Service Offices
Calling for Help .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . .  . . G-1
Index
Contents-4EN 
						

							
1
About Your Printer
Introduction
This chapter introduces the features of the HP LaserJet 5 and 5M
printers and provides illustrations of key printer parts.
Introducing the HP LaserJet 5/5M printer
This chapter is divided into the following sections:
•HP LaserJet 5 Printer Features
•HP LaserJet 5M Printer Features
•Accessories and Options
•Ordering Information
•HP LaserJet Printer Parts
Figure 1-1
ENAbout Your Printer 1-1 
						

							
HP LaserJet 5 Printer Features
Print SpeedA 12 page-per-minute engine with Accelerated Printing Technologies for
impressive performance.
Print Quality The printer offers true 600-dpi printing with Resolution Enhancement
technology (REt), MicroFine toner, and 120 levels of gray for smooth,
photo-like images. REt adjusts the size and placement of each dot to
smooth edges and curves. Combined with MicroFine toner, this sharpens
the appearance of text and graphics.
PCL
Language The printer comes with the PCL 6 printer language, which is compatible with
all previous HP LaserJet printers. PCL 6 offers faster printing performance,
built-in Intellifont and TrueType type scaling technologies, built-in HP-GL/2
vector graphics, and advanced imaging capabilities, such as reverse (white
on black) printing and patterned fonts.
Language
Switching When optional printer languages (such as PostScript) are installed, the
printer can automatically determine and switch to the appropriate language
of a print job.
Paper
Handling
Memory The printer comes with 4 MBytes of memory and is upgradable to a maximum
of 66 MBytes. The printer has four SIMM slots for additional 1, 2, 4, 8, and 16
MByte industry-standard memory modules. The SIMM slots can also hold
optional languages (such as PostScript), typefaces, and Flash SIMMs. The printer can print on a variety of sizes and weights of paper as well as
envelopes, labels, and transparencies.
•Tray 1 adjusts to hold envelopes and various sizes of paper that can be fed
manually or stacked for multiple copies.
•Tray 2 holds up to 250 sheets of 20 lb. (75 g/m2) paper.
•An optional Tray 3 holds up to 500 sheets of 20 lb. (75 g/m2) paper.
•An optional Duplex Unit allows printing on both sides of the paper.
•An optional Envelope Feeder holds approximately 75 envelopes for
continuous envelope printing.
1-2 About Your PrinterEN 
						

							
Memory
ManagementMemory Enhancement technology (MEt) allows most documents to print using
the printer’s standard amount of memory. MEt automatically compresses data to
print complex pages.
Software
Utilities
I/O Features
Energy
Savings The printer is designed with the PowerSave feature to conserve electricity by
substantially reducing power consumption when it is idle for a specified
length of time. The user-adjustable PowerSave feature qualifies the
HP LaserJet 5 Printer for the U.S. Environmental Protection Agency’s
ENERGYSTAR Computers award.
Toner
Savings The EconoMode feature lowers printing costs by reducing the amount of
toner on the printed page by 50%, so the toner cartridge lasts longer. The
printed result is similar to the draft mode found on some dot matrix printers.
Fonts The printer comes with 45 scalable TrueType fonts built-in and an additional
65 on disk for MS Windows. HP FontSmart software is also included for
simple font management in MS Windows.
Options The HP LaserJet 5 printer also offers a wide variety of accessories and
options, such as a PostScript language SIMM, Flash SIMM, extra memory,
Network Interface Cards, duplexer (for two-sided printing), additional trays
(with varying sizes and capacities) and an envelope feeder. In addition to printer drivers that let you select most printer options from your
computer screen, the software includes utilities specific for Windows,
Macintosh and networked computers. See Chapter 2 for a description of the
various software utilities.
•The printer provides automatic I/O switching between all installed I/O ports
allowing multiple computers to be connected simultaneously.
•The printer comes with a Modular I/O (MIO) slot designed to support
optional HP JetDirect cards or compatible MIO cards from other companies.
(See the “Accessories and Options” section later in this chapter for a list of
HP JetDirect cards.)
•The printer comes with an IEEE 1284 parallel interface for high-speed
two-way communications between the printer and the computer.
•A standard RS-232 serial port is included.
•A serial infrared port is included for wireless printing with the optional HP IR
adapter.
1
About your
Printer
ENAbout Your Printer 1-3 
						

							
HP LaserJet 5M Printer Features
The HP LaserJet 5M printer offers all the features of the HP LaserJet 5
printer, plus more memory, a built-in PostScript language SIMM, and an
HP JetDirect card that can connect your printer to LocalTalk and
EtherNet networks.
MemoryThe printer has 6 MBytes of installed memory (upgradable to 52 MBytes),
and 3 available SIMM slots for additional 1, 2, 4, 8, and 16 MByte
industry-standard memory modules.
PostScript The HP LaserJet 5M printer comes with the Adobe PostScript Level 2
software, which is backward compatible with earlier versions of Adobe
PostScript. The printer also comes with Adobe PostScript Level 2 printer
drivers for Macintosh and Windows (version 3.1 and later), and the
HP
LaserJet Utility for the Macintosh
.
Fonts The printer comes with 35 built in fonts and an additional 75 fonts on disk for
MS Windows.
Networking
The printer’s JetDirect card lets you connect directly to your LAN (Local Area
Network) for faster printing. You can also print in multiple platform
environments. The HP JetDirect card automatically switches between
protocols, so a single printer can serve many networks at once or be moved
to a new network with no additional hardware investment.
The HP JetDirect card supports the following networks. Clients can be DOS,
Windows, OS/2, Macintosh, or UNIX.
•Novell NetWare 3.x, 4.x
•Microsoft LAN Manager for OS/2, v. 2.x
•IBM LAN Server for OS/2, v. 2.x, 3.x
•Microsoft Networking
•HP-UX v. 9.x, 10.x
•SunOS v. 4.1.3, 4.1.4
•SCO UNIX V/386 (contact OS vendor for level of support)
•Solaris v. 2.3, 2.4
•IBM/AIX (contact OS vendor for level of support)
•Apple EtherTalk, phase 1 and 2
1-4 About Your PrinterEN 
						

							
Accessories and Options
You can increase your printer’s capabilities by adding the following
accessories and options.  See the inside front cover of this manual for
HP dealer and ordering information.
NoteAccessories and Options from previous HP LaserJet printers donot
work with the HP LaserJet 5\5M printers.
Printer with options shown shaded
A. Envelope Feeder D.IR Adapter
(wireless printing)
B. Duplex Unit
(for two-sided printing) E.
PostScript SIMM
C. 500-sheet Tray 3 F.Flash SIMM
NoteOther accessories and options (not shown) are available. For a complete
listing, see the table on the following page.
Figure 1-2
1
About your
Printer
1
About your
Printer
ENAbout Your Printer 1-5 
						

							
HP LaserJet 5/5M Accessories and Options
Option Description or Use Part Number
Toner Cartridge
Toner Cartridge Replacement toner cartridge. 92298A
Paper Handling Accessories
Tray 2 replacement 250 sheet tray: legal, letter, executive, A4. C3924A (universal)250 sheet tray, letter only. C3925A (letter)
250 sheet tray, A4 only. C3926A (A4)
Tray 3 assembly Includes a base unit and an adjustable 500 sheet tray for legal, letter, executive, and A4. C3921A (universal)
Tray 3 replacement 500 sheet tray: legal, letter, executive, A4. C3923A (legal/universal)
Envelope Feeder 75-envelope power feeder. Supports Commercial #10, #7
3⁄4(Monarch) DL,
C5, and B5 envelope sizes. C3927A
Duplex Unit The Duplex Unit allows you to automatically print on both sides of a page. C3920A
Cable and Interface Accessories
Parallel cable 2 Meter IEEE-1284 cable 3 Meter IEEE-1284 cable C2950A
C2951A
Serial cables 9-9 pin serial cable (male/female). C2932A 9-25 pin serial cable (male/female). C2933A
Serial Adapter 25-9 pin adapter. C2909A
HP IR Adapter Unit required for an Infrared interface with a IrDA-compliant portable device. C2929A
Macintosh Serial Cable 92215S
Macintosh Network Cable-Kit For PhoneNET or LocalTalk. 92215N
1-6 About Your PrinterEN 
						

							
Option Description or Use Part Number
Modular I/O and Network Cards HP JetDirect Multi-protocol Network Card withEthernet/IEEE802.3 10Base-T.
HP JetDirect Multi-protocol Network Card with
LocalTalk and Ethernet/IEEE802.3 10Base-T,
BNC, and DN8.
HP JetDirect Multi-protocol Network Card with
Token Ring (DB9 and RJ45). J2550A
J2552A *
J2555A
UNIX Interface Software HP JetDirect interface software for HP-UX systems. J2374C
HP JetDirect interface software for SunOS and
Solaris UNIX systems. J2375C
Memory, additional languages
Memory SIMMs You can install up to 64 MBytes of additional memory, in the HP LaserJet 5 and up to 48
MBytes in the HP LaserJet 5M. 1 MByte - C3130A
2 MByte - C3131A
4 MByte - C3132A
8 MByte - C3133A
16 MByte - C3146A
Flash SIMM Additional non-volatile RAM. 2 MByte - C3930A 4 MByte - C3931A
Adobe PostScript Level 2 printer
language (this includes 2MB of
additional memory). You can add the Adobe Level 2 PostScript
language by installing this SIMM in your printer.
C3918A *
* Ships with HP LaserJet 5M
Ordering Information
To order HP LaserJet 5/5M accessories and options :
United States•Call HP Direct Ordering at (800) 538-8787.
•To find a dealer near you (or if your dealer is temporarily out of
stock), call the HP Customer Information Center (800) 752-0900.
Worldwide•See Appendix G for Sales and Service Offices for authorized dealers
outside of the U.S.
1
About your
Printer
1
About your
Printer
ENAbout Your Printer 1-7 
						

							
HP LaserJet Printer Parts
The following illustrations give the location and names of key printer
parts.
A.Top cover E.250-sheet Tray 2
B. Output bin F.Tray 1 paper width guide
C. Control panel and display G.Tray 1 and extension
D. ON/OFF power switch H.Envelope Feeder access cover location
(shown with cover removed)
Figure 1-3 Front/right side view (with Tray 1 open)
1-8 About Your PrinterEN