HP LaserJet 1320 User Manual

							ENWWSolving problems that occur during installation 25
Printer not found screen appears during installation
1Verify that the printer is turned on.
2Verify that you have an active network connection.
 Look at the light on the network connector. If the light is on, the printer is connected to a 
wired network. If the light is off, check the cable connections from the printer to the gateway, 
router, or hub to ensure connections are secure.
 Verify that the printer is connected to the network with the cable that is packaged with the 
printer.
 If the connections are secure, recycle the power on your printer. 
3Print a configuration page and check the signal strength. 
To print a configuration page, when the printer is in the Ready state, press and hold the Go 
button for 5 seconds. For more information, see Network configuration page
.
4Verify that the printer’s internal networking component is set to its factory default settings. If 
the print server was previously configured, it might need to be reset to the factory default 
settings.
 Communication mode: ad-hoc (peer-to-peer) 
 Network name (SSID): hpsetup
 Encryption: disabled
You can check the print servers configuration by printing a network configuration page.
To reset the printer to the factory settings, when the printer is turned off, press and hold 
the Reset button on the back of the printer. Turn on the printer, and continue to hold the 
Reset button until the printer is in the Ready state.
5Move the printer and the computer closer together. If the distance between your computer and 
the printer is significant, try reducing the distance. If possible, provide a clear path between 
the computer and print server, and minimize sources of radio interference. For more 
information, see Radio signal is weak
.
Unable to determine or verify network name during installation
Setup has either detected multiple networks or has been unable to read or verify the network 
name from the access point.
In the Select Network Name screen, do one of the following:
 If the wireless access point or router was turned on after the printer was turned on, you 
should turn the printer off and then on again to allow the printer to find the SSID.
 Enter a new SSID entry. If you choose to enter the wireless Network Name (SSID), also 
select the Communication Mode (Ad-Hoc or Infrastructure).
 Select an existing network name from the list. Up to 12 SSIDs, detected at the time the 
internal networking component booted up, might be listed. 
NoteThe SSID entry is case-sensitive and can be up to 32 alphanumeric characters long, including 
spaces. You cannot leave the network name field blank.
 
						

							26  Chapter 3 Problem solvingENWW
Verification fails at end of installation
Possible problem: You are using advanced forms of encryption, such as dynamic encryption, 
WPA, or WPA-PSK. These encryption methods must be entered through the embedded Web 
server. For more information, see Embedded Web server
.
In dynamic encryption, each device has a different key and all keys change frequently. Dynamic 
encryption is much harder for an intruder to circumvent, since the keys are likely to change before 
the intruder can reverse engineer them.
Possible problem: Your SSID or WEP key might be incorrectly set.
1Print a network configuration page. 
To print a configuration page, when the printer is in the Ready state, press and hold the Go 
button for 5 seconds. For more information, see Network configuration page
. 
2Make sure the network SSID and WEP key shown on the configuration page match those 
used on your wireless network.
3If one or both are incorrect, enter either the URL or device IP address from the configuration 
page into the Address field on your Web browser.
4The printer EWS Home page appears.
5Select the Networking tab.
6At the Network Settings page, select the Wireless tab.
7Enter the correct values in the appropriate sections (Network Name and Encryption).
8Click Apply.
Possible problem: Your network uses multiple WEP keys, and you have chosen the wrong key 
for transmitting.
1Print a network configuration page. 
To print a configuration page, when the printer is in the Ready state, press and hold the Go 
button for 5 seconds. For more information, see Network configuration page
.
2Enter either the URL or device IP address from the network configuration page into the 
Address field on your Web browser. The EWS Home page appears, showing the printer 
device information.
3From the Navigation menu, click Select Language. 
4From the drop-down box, select a language for the Web interface.
5Click the Networking tab. The Network Settings page appears. The General tab is open.
6Click the Wireless tab.
7Scroll down to the Encryption section where you can add Static (WEP) encryption parameters.
8Select Enabled.
9Under Static (WEP), enter the WEP keys used by your network.
In static encryption, the same key is used for all devices on the network and the key remains 
the same for long periods of time. 
10Choose the key to be used to encrypt transmitted data. (The installer defaults to Key 1.)
11Click Apply.
12If the installation has terminated, restart the printer software CD-ROM.
Possible problem: You are using advanced authentication protocols that are not supported by 
the installation software, such as LEAP, PEAP, EAP-MD5, EAP-TLS, or EAP-TTLS.
 
						

							ENWWSolving problems that occur during installation 27 1Print a network configuration page. 
To print a configuration page, when the printer is in the Ready state, press and hold the Go 
button for 5 seconds. For more information, see Network configuration page
.
2Enter either the URL or device IP address from the network configuration page into the 
Address field on your Web browser. The EWS Home page appears, showing the printer 
device information.
3Click the Networking tab. The Network Settings page appears. The General tab is open.
4Click the Wireless tab.
5Scroll to the Authentication section, and click Advanced Configuration. The Wireless 
Communication Mode page appears.
6Select Infrastructure and click Next. The Wireless Network Name page appears.
7Select a network name (SSID) from the list of detected networks, or enter the name of a new 
wireless network.
8Click Next. The Wireless Authentication page appears.
9Select WPA/PSK, enter a Pass Phrase (from 8 to 63 characters in length, including spaces) 
that will be used by the software to generate a pre-shared key.
NoteAll devices on the network must use the same pass phrase.
10Follow the onscreen instructions to configure the printer for the authentication and encryption 
type selected.
11When finished, click Next. The Configuration Review page appears.
12Verify the information is accurate, and then click Finish.
Setup failed
Possible problem: No signal is being received by the device because it is not in range of the 
access point (infrastructure) or computer (ad-hoc).
Move the printer and the computer closer together. If the distance between your computer and the 
printer is significant, try reducing the distance. If possible, provide a clear path between the 
computer and print server, and minimize sources of radio interference.
Possible problem: The setup program tried to change the computer’s wireless configuration so 
that it can communicate to the printer, but was unable to reprogram the settings on the computer’s 
wireless access card.
1Quit all applications.
2If your computer is connected to the Internet, disable the connection to your computer by 
removing the Ethernet cable that connects the modem (cable, DSL, or dial-up) to your 
computer.
3Click Setup.
The Setup menu appears.
4Select 6.
The Network menu appears.
5Select 2.
The wireless radio setting options appear.
NoteThe default setting for the wireless radio is Off.
6Use the up and down buttons to select On.
 
						

							28  Chapter 3 Problem solvingENWW
7Select OK.
8Open the configuration utility for your wireless network adapter.
9Write down the existing wireless profile settings.
10Create a new wireless profile with the following values:
 Communication mode: Ad Hoc
 Network name (SSID): hpsetup 
 Encryption: disabled
(This is the default configuration for your printer’s internal networking component.)
11Activate the profile.
When the configuration change is complete, the computer is ready to communicate on the 
printer’s network. (The computer is no longer part of its original network.)
NoteUnless you change your computer settings, the computer will continue to communicate with your 
existing wireless network. However, the wireless device that you need to configure is on its own 
network (called hpsetup). To configure that device, you need to temporarily change your computer 
to the printer’s network. 
12Print a network configuration page and obtain the IP address of the printer.
To print a configuration page, when the printer is in the Ready state, press and hold the Go 
button for 5 seconds. For more information, see Network configuration page
.
13Open your Web browser on your computer.
14Type either the URL or device IP address from the network configuration page into the 
Address field in your browser. The EWS Home page appears.
15Select the Networking tab.
16From the Network Settings page, select the Wireless tab.
17Scroll to the appropriate section and enter the profile values you recorded in step 9.
18Click Apply.
19Exit the EWS by closing your browser.
20Open the configuration utility for your wireless network adapter.
21Restore the previous wireless profile settings.
22Wait 60 seconds and then print a network configuration page. The Wireless light should be on.
23Open your Web browser on your computer.
24Enter either the URL or device IP address from the network configuration page into the 
Address field in your browser. If the EWS Home page appears, your printer is properly 
configured.
25Exit the EWS by closing your browser.
26Insert the printer software installation CD into your computers CD-ROM drive.
27Run the installation software again.
 
						

							ENWWSolving infrastructure mode problems 29
Installation software does not install correctly
During a normal installation of the printer software, the following actions occur:
●The printer CD-ROM runs automatically
●The software installs
●Files are copied to your hard drive
●You are requested to plug in the printer
●You are requested to restart your computer
●The registration process runs
If any of these actions did not occur, there might be a problem with the installation. To check the 
installation on a PC, verify the following:
●Open the Printers dialog box and check to see that the printer is listed. 
●Look at the Task Tray for a printer icon. This indicates that the printer is ready.
If nothing happens when you insert the CD-ROM into the computer’s CD-ROM drive, do the 
following:
1From the Windows Start menu, choose Run.
2In the Run box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter d, use 
the appropriate drive letter), and then click OK.
If the minimum system checks screen appears, your system does not meet the minimum 
requirements to install the software. Click Details to view the specific problem. Correct the 
problem before attempting to install the software. 
Solving infrastructure mode problems
This section contains solutions to problems that might occur if the printer is connecting to a 
wireless network that communicates using the infrastructure mode. For more information, see 
Channels and communication modes
.
The printer cannot find the WLAN
1Verify your access point is broadcasting its network name (SSID).
 See your access point User Guide and check the access point settings.
 Turn on options such as broadcast network name, and turn off silent broadcast.
2Cycle power on the access point. Then run the printer software setup program again.
3Move the access point and the printer closer together. Then run the printer software setup 
program again. For more information, see Radio signal is weak
.
4Check for firmware updates for your access point on the manufacturer’s web site. 
 Update the firmware on the access point.
 Run the printer software setup program again.
 
						

							30  Chapter 3 Problem solvingENWW
Printer cannot find your computer
1Verify you have a functioning wireless network by using another wireless device.
2Verify the printer is operational. 
3Verify the IP address and subnet mask of your printer and computer are similar (on the same 
network).
4Verify the encryption settings on your access point. The same encryption key and settings 
must be used on both the access point and the printer.
For more information, see Solving problems that occur during installation
.
Computer is unable to discover device
1Print a configuration page and verify you are connecting to the correct wireless network. 
To print a configuration page, when the printer is in the Ready state, press and hold the Go 
button for 5 seconds. For more information, see Network configuration page
.
2If you have a firewall, grant access permission to the printer.
3Try temporarily disabling the firewall to determine whether the firewall is preventing the printer 
from accessing your computer.
Solving ad-hoc mode problems
This section contains solutions to problems that might occur if the printer is connecting to a 
wireless network that communicates using the ad-hoc mode. For more information, see Channels 
and communication modes.
Printer cannot find your computer
1Verify you have a functioning wireless ad-hoc network by using another wireless device.
2Verify the printer is operational. For more information, see Solving problems that occur during 
installation.
3Verify the IP address and subnet mask of your printer and computer are similar (on the same 
network).
4Verify your computer’s wireless adapter is broadcasting its network name (SSID), which can 
be found on the network configuration page.
To print a configuration page, when the printer is in the Ready state, press and hold the Go 
button for 5 seconds. For more information, see Network configuration page
. 
5Verify the encryption settings on your access point. The same encryption key and settings 
must be used on both the access point and the printer. For more information, see Solving 
problems that occur during installation.
6Check for firmware updates for your wireless adapter on the manufacturer’s web site.
 Update the firmware.
 Run the printer software setup program again.
 
						

							ENWWSolving general wireless networking problems 31
Solving general wireless networking problems
For most wireless printing problems, the first step is to try printing a network configuration page.
To print a configuration page, when the printer is in the Ready state, press and hold the Go 
button for 5 seconds. For more information, see Network configuration page
.
If the network configuration page does not print, verify the following:
●Printer is set up and powered on
●Print cartridges are installed correctly
●Printer is on and the paper tray is loaded
●Printer is free of paper jams
●Network connections are secure
●Cable connections are secure
●Printer covers are closed
If any of the above are problems, see the HP LaserJet 1160 and HP LaserJet 1320 Series Printer 
User Guide.
If the network configuration page does print, you can begin to solve the problem by checking the 
Wireless light, as described below.
Check the wireless light
Look at the printers Wireless light. If the Wireless light is off, wireless networking has been 
disabled. Verify the printer’s network settings match the network settings (see Printer has the 
wrong wireless network settings.) Then, verify the following:
●An Ethernet cable is not connected to the printer. Connecting an Ethernet cable to the printer 
automatically turns off the wireless radio. Unplug the cable.
●The system administrator, or someone else on the network, has not disabled the radio, using 
the EWS.
If the Wireless light is on, try reprinting the document, then look at the printers Ready light.
If the Ready light is flashing, the printer’s wireless communications feature is working correctly. 
If the Wireless light is on steadily, the wireless radio is functioning, but the printer and the 
computer cannot communicate.
●The printers network settings do not match the settings for your network. See Printer has the 
wrong wireless network settings.
●The computer might be set to the wrong wireless profile. See Computers wireless card is set 
to the wrong wireless profile.
●A personal software firewall might block communication between the printer and the 
computer. See Radio signal is weak
.
 
						

							32  Chapter 3 Problem solvingENWW
Printer has the wrong wireless network settings
The printers wireless network settings must match those of your network, which includes the 
following: 
●Communication mode
●Network Name (SSID)
●Channel (ad-hoc networks only)
●Authentication type
1Reconnect the cable.
2Compare the network settings to those that appear on the printers network configuration 
page. 
To print a configuration page, when the printer is in the Ready state, press and hold the Go 
button for 5 seconds. For more information, see Network configuration page
.
3Do one of the following to find the settings for your network:
 If the printer is communicating with the network using the infrastructure mode, open the 
Wireless Access Points (WAP) configuration utility.
 If the printer is communicating with the network using the ad-hoc mode, open the 
configuration utility for the network card installed in your computer.
4Compare the settings and note any settings that are different. Possible problems include: 
 The WAP filters hardware addresses (MAC addresses). See Wireless access point (WAP) 
filters MAC addresses.
 One of these settings in the printer might be incorrect: communication mode, network 
name (SSID), channel (ad-hoc networks only), or security settings. See Printer has the 
wrong wireless network settings.
5Reprint the configuration page.
To change the printer’s network settings: 
1Open the printers EWS.
2Click the Networking tab, then click Network Settings under the Configuration heading.
3Change the printers settings to match the settings of the network, then click Finish.
4Click the Advanced Configuration button to access advanced authentication and WPA 
(TKIP) settings.
5Close the printers EWS, then disconnect the Ethernet cable from the printer.
6The control panel lights will cycle.
If the printer is still not working, verify the computer’s wireless profile. Then, as a last option, reset 
the network settings to the factory defaults and use the printer software CD to reinstall the printer 
software.
To reset the network settings to the factory defaults, when the printer is turned off, press and 
hold the Reset button on the back of the printer. Turn on the printer, and continue to hold the 
Reset button until the printer is in the Ready state.
NoteIf you reset the network settings, you will have to reconfigure all the network settings.
 
						

							ENWWSolving general wireless networking problems 33
Computers wireless card is set to the wrong wireless profile
A wireless profile is a set of network settings unique to a given network. A single wireless card 
might have several wireless profiles (for example, one for home and one for the office).
Open the configuration utility for the network card installed on your computer and verify that the 
profile selected is the profile for the printers network. If not, select the correct profile.
Radio signal is weak
If the printer is printing slowly, then the radio signal might be weak. Look at the network 
configuration page. If the Signal Strength is 1 or 2, then follow these guidelines for reducing 
interference in a wireless network:
●Keep the wireless devices away from large metal objects, such as filing cabinets, and other 
electromagnetic devices, such as microwaves and cordless telephones, as these objects can 
disrupt radio signals.
●Keep the wireless devices away from large masonry structures and other building structures 
as these objects can absorb radio waves and lower signal strength.
●For an infrastructure network, position the WAP in a central location in line of sight with the 
wireless devices on the network.
●Keep all wireless devices on the network within range of one another.
Wireless access point (WAP) filters MAC addresses
MAC filtering is a security feature in which a Wireless Access Point (WAP) is configured with a list 
of MAC addresses (also called hardware addresses) of devices that are allowed to gain access to 
the network through the WAP.
If the WAP does not have the hardware address of a device attempting to access the network, the 
WAP denies the device access to the network. If the WAP filters MAC addresses, then the printers 
MAC address must be added to the WAPs list of accepted MAC addresses.
1Print a network configuration page. To print a configuration page, when the printer is in the 
Ready state, press and hold the Go button for 5 seconds. For more information, see Network 
configuration page.
2Find the printers hardware address on the network configuration page.
Open the WAPs configuration utility, then add the printers hardware address to the list of 
accepted MAC addresses.
 
						

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