HP LaserJet 1005w User Manual

							12.Reconnect the power cord, and turn the product on.
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							Clean the Tray 2 pickup roller
If the product is having trouble picking up paper from Tray 2, follow these instructions.
1.Turn the product off, disconnect the power cord and wait for the product to cool.
2.Remove Tray 2.
3.Inside the empty tray slot, locate the pickup roller on the top side, near the front of the product.
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							4.Dab a lint-free cloth in water, and then scrub the roller as you rotate it toward the back of the product.
NOTE: Do not touch the surface of the roller with bare fingers.
5.Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
6.Allow the pickup roller to dry completely.
7.Replace Tray 2.
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							8.Reconnect the power cord, and turn the product on.
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							10 Solve problems
●Solve general problems
●
Restore factory settings
●
Status-light patterns
●
Status-alert messages
●
Jams
●
Solve print-quality problems
●
Solve performance problems
●
Solve connectivity problems
●
Solve common Windows problems 
●
Solve common Macintosh problems
●
Solve Linux problems
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							Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1.Make sure the product Ready light is on. If no lights are on, complete these steps:
a.Check the power-cable connections.
b. Check that the power switch is on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a.Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection. See 
Solve network problems on page 101.
3. Check to see any control-panel lights are lit. See 
Status-light patterns on page 78.
4. Ensure that the paper that you are using meets specifications.
5. Print a configuration page. See 
Print the information pages on page 56.
a. If the page does not print, check that at least one tray contains paper.
b. If the page jams in the product, see 
Clear jams on page 87.
6. If the configuration page prints, check the following items.
a.If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7. Select one of the following options:
Windows : Click Start, click Settings , and then click Printers , or Printers and Faxes . Double-
click the name of the product.
-or-
Mac OS X : Open Print Center  or Printer Setup Utility , and double-click the line for the product.
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							8.Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.
9. Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print) complete these steps:
a.Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
Factors that affect product performance
Several factors affect the time it takes to print a job:
● Maximum product speed, measured in pages per minute (ppm)
● The use of special paper (such as transparencies, heavy paper, and custom-size paper)
● Product processing and download time
● The complexity and size of graphics
● The speed of the computer you are using
● The USB connection
● The printer I/O configuration
● The network operating system and configuration (if applicable)
Restore factory settings
To restore the product to the factory-default settings, follow these steps.
1.
Turn the product off.
2. Turn the product on, and while it is initializing press and hold both control-panel buttons at the same
time until all the lights blink in unison.
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							Status-light patterns
Table 10-1  Status-light legend
Symbol for light off
Symbol for light on
Symbol for light blinking
Table 10-2  Control-panel light messages
Light statusState of the printerAction
Initialization/Startup
While in the Startup state, the Go, Ready,
and Attention lights cycle (at the rate of
500 ms) one after another.
Reconfiguration Initialization
During the printer start up, you can
request special initialization sequences
that reconfigure the printer. When one of
the sequences is requested, such as cold
reset, the lights cycle as in the
Initialization/Startup state.
Job Cancel
After the cancellation process has been
completed, the printer returns to the
Ready state.During the Initialization, Reconfiguration,
and Job Cancel processes, pressing
buttons has no effect.
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							Light statusState of the printerAction
Ready
The printer is ready with no job activity.To print a Configuration page, press and
hold the Go button for 5 seconds while
the device Ready light is on and no other
jobs are printing.
Processing Data
The printer is processing or receiving
data. To cancel the current job, press the
Cancel
 button.
Table 10-2   Control-panel light messages (continued)
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							Light statusState of the printerAction
Manual Feed or Continuable Error
This state can be reached in the following
circumstances:
● Manual feed
● General continuable error
● Memory configuration error
● Personality/Job related errorTo recover from the error and print
whatever data is possible, press the 
Go
button.
If the recovery is successful, the printer
goes to the Processing Data state and
completes the job.
If the recovery is unsuccessful, the
printer returns to the Continuable Error
state.
Attention
The print-cartridge door is open. Close the print-cartridge door.
Table 10-2
  Control-panel light messages (continued)
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