HP Jornada 430/430se Palm-Size PC Users Guide

							Chapter 10 | Customizing the HP Jornada| 95
To insert the CF card
1. Turn off the P/PC, and close the display cover.
2. Open the CF card door by pressing onto the fingernail
recess and flipping the door open.
3. Connect the P/PC to AC power.
4. Push the card, connector-side first, gently but completely
into the slot. The P/PC turns back on.
5. Replace the door by flipping it back into place.
If you want to use the CF card while on battery power, select
Yes in the PC Card detected in slot 1 dialog box.
View showing how to insert a CF card
To remove the CF card
1. Close all applications on the P/PC that have open files
on the CF card.
2. Turn off the P/PC, and close the display cover.
3. Open the CF card door by pressing onto the fingernail
recess and flipping the door open.
4. Use the end of the stylus to lever the CF card out. The
P/PC turns back on.
5. Replace the door by flipping it back into place. 
						

							96 Hewlett-Packard Jornada 430/430se Palm-size PC 
						

							Chapter 11 | Troubleshooting| 97
11 | Troubleshooting
11 | Troubleshooting11 | Troubleshooting 11 | Troubleshooting
If you encounter difficulties while using your HP Jornada
430/430se, this chapter helps you find answers.
If you need information about troubleshooting Microsoft
ActiveSync, see the Troubleshooting partnerships section in
chapter 6.
The information in this chapter helps you:
•Troubleshoot basic problems
•Troubleshoot problems with remote connections
•Troubleshoot problems with the display
•Troubleshoot problems connecting by infrared
Troubleshooting basic problems
Troubleshooting basic problemsTroubleshooting basic problems Troubleshooting basic problems
If you have a specific problem, review the information below to
see if you can find the answer quickly. Or, go to the HP Jornada
Web site at www.hp.com/jornada/support for current information
about common difficulties. You can also find new software,
drivers, and updated support documentation on this web site.
Problem Diagnosis / Remedy
HP Jornada does not
turn on when not
connected to AC power.Battery power is too low to run the
P/PC.  Connect to AC power, and
then turn on your HP Jornada.
(Charge the battery regularly to
avoid running out of battery
power.)
Battery runs out of
power quickly.You are using your HP Jornada in
ways that drain the batteries
quickly. See the Optimizing
battery life section in chapter 3. 
						

							98 Hewlett-Packard Jornada 430/430se Palm-size PC
HP Jornada does not
auto-suspend when
connected to a desktop
PC or when using the
modem.The HP Jornada is designed to stay
on while connected to a computer.
This is the correct behavior. No
action is needed.
HP Jornada
automatically shuts
down/suspends.Batteries are too low to run the
P/PC. When a critically low
battery-power condition is
encountered, the HP Jornada
initiates a safety shutdown.
Connect to AC power and charge
the battery.
-or-
Auto-suspend activated. To
optimize battery power, the
HP Jornada auto-suspends if it is
idle for 1 minute immediately after
power is turned on. The P/PC also
auto-suspends if it is continuously
idle for 3 minutes.
HP Jornada does not
turn on when connected
to AC power.HP Jornada is locked up. Connect
the HP Jornada to external power,
and perform a soft reset. (See the
Resetting section in this chapter.)
(Caution: You may lose any
unsaved data when performing a
soft reset.)
HP Jornada locks up
when running
applications or it runs
slowly.HP Jornada is locked up. Connect
to AC power, and perform a soft
reset. (See the Resetting section in
this chapter.) Note: Check battery
power regularly to ensure that the
battery is not running low on power
and avoid running several
applications at the same time. Use
bTASK to close applications that
are not in use.
HP Jornada does not
turn on or display
appears to be off, even
though power is on.The display contrast is too light.
(For more information, see the
Using HP settings section in
chapter 4.) 
						

							Chapter 11 | Troubleshooting| 99
Backup file created
with the HP backup
application on another
HP handheld device
cannot be restored to
the HP Jornada
430/430se.File format is not compatible, or file
cannot be found.
Only a PIM database backup file
(.dbb) can be restored from another
HP handheld device to the
HP Jornada 430/430se. Make sure
that you save the backup file (.dbb)
in the My Documents directory on
the other handheld device, and that
the My Documents directory is
copied to the CompactFlash Card
used for the restore action.
The display is not
sensitive to the tap of
the stylus.The calibration of the stylus may be
offset. Recalibrate the screen by
tapping Start, Settings, and then
Stylus. You can prolong the life of
the screen digitizer by recalibrating
the screen regularly.
Data is lost.Main battery was removed for more
than 1 minute. Do not remove the
main battery except when replacing
it with a spare one.
HP Jornada was not charged for
more than 2 weeks. Without
charging data will be retained for
up to 2 weeks.
A hard reset (cold boot) was
performed. Backup regularly and
make sure you backup before
storing your HP Jornada for longer
periods. 
						

							100 Hewlett-Packard Jornada 430/430se Palm-size PC
Troubleshooting remote connections
Troubleshooting remote connectionsTroubleshooting remote connections Troubleshooting remote connections
This section offers troubleshooting help for trying to connect your
HP Jornada to other computers. For problems communicating
with your desktop, see ActiveSync Help.
Able to dial out, but unable to make a proper
connection
•Make sure the network to which you are trying to connect
supports Point-to-Point Protocol (PPP). Your Internet service
provider or network administrator can verify this.
•Verify that the location is correct. Tap Start, Settings, then
Dialing. Make sure that the Location field reflects your
current location; that the location’s dialing pattern is
appropriate; and that the local country and area code are
correct.
Connection is unreliable
•Make sure the modem is firmly seated and connected to your
device and the telephone jack.
•Disable call waiting. Tap Start, Settings, then Dialing.
Select Disable call waiting. Then enter the disable code
specified by your telephone company.
Unable to use infrared transfer between Windows
CE-based devices
If you are unable to use infrared to transfer information between
Windows CE-based devices, try the following.
•Transfer only one file, or no more than 25 contact cards, at a
time.
•Position the infrared ports so that they line up and are less
than 20 centimeters (8 inches) but more than 2 inches apart.
•Make sure nothing is between the two infrared ports.
•Adjust the room lighting. Some types of light interfere with
infrared communication. Try moving to a different location or
turning off some lights. 
						

							Chapter 11 | Troubleshooting| 101
Troubleshooting
TroubleshootingTroubleshooting Troubleshooting viewing problems
 viewing problems viewing problems  viewing problems
If you are having trouble viewing your data, here are some
suggestions.
Screen is blank
If the device does not respond when you briefly press the On
button:
•Make sure your battery cover is locked.
•Adjust the display contrast. On some devices, the screen can
darken or lighten to the point that it appears to be powered
off. For information on adjusting contrast, see the Using the
Settings tab section in chapter 4.
•Reset the device. After a full reset, the screen remains blank
for approximately 3 seconds after pressing the On/Off button.
•Charge the main battery by connecting to AC power.
•After a full reset, the screen remains blank for approximately
3 seconds after pressing the On/Off button.
Screen is dark
Prolonged exposure to direct sunlight may cause your device
screen to temporarily darken. This is normal for LCD screens
and is not permanent.
Screen is hard to read
The display can be hard to read if the P/PC has been off for a
long time. The display returns to normal after using it for about
1 minute.
If you are having a hard time viewing a Note Taker document,
try changing the size of the view. To do this, tap the Zoom arrow
on the command bar and select a zoom percentage.
If you are having a hard time viewing Calendar, Tasks, or
Contacts data, try enlarging the display font. To do this within
Calendar, Tasks, or Contacts, tap Tools, Options, and then
select Use large font. 
						

							102 Hewlett-Packard Jornada 430/430se Palm-size PC
Troubleshooting HUM
Troubleshooting HUMTroubleshooting HUM Troubleshooting HUM
 
 MP3 player
 MP3 player MP3 player  MP3 player
Problem Diagnosis / Remedy
Music becomes
distorted or “broken up”
when working
with some other
applications.The other applications require
computational resources that affect
the playback quality. Certain
operations, like transferring files
between the P/PC and the desktop
PC, cause this problem.  To ensure
smooth playback, do not open more
than two applications while Hum is
playing.
Changes made to
Volume or Mute control
in HP Settings are not
updated in Hum, and
vice versa.Changes made in Hum or
HP settings do not take effect
immediately. Remember to stop the
Hum player before you mute the
system in HP settings; this helps
save battery power.
Tapping on an area
close to the actual Hum
graphical button can
activate the control.Accurate tapping on Hum’s control
is dependant on the Hum “skin”
that you are using.  The actual
control of the buttons may fall
outside of the graphical button that
your Hum “skin” is showing.
Double-tapping on the
control causes Hum to
stop working (lock up).Activating controls on Hum
requires only single-tapping.  When
Hum seems to stop working, try
doing one of the following:
•Single tap on Hum’s logo (yellow
musical note) on the task bar.
•Single tap on the bTASK logo on
the task bar.
•Press the Power switch off and
then on once.
Any one of the above wakes up
Hum from lock-up mode, and a
dialog box appears. Close the dialog
box.  Hum is active again. 
						

							Chapter 11 | Troubleshooting| 103
Inserting a different
Compact Flash card
that has the same
Playlist name as the
previous card causes
Hum to stop
responding (lock up).Hum locked up because it cannot
distinguish between the two cards.
Connect to AC power and perform a
soft reset.
TIP: After inserting a new
CompactFlash card, tap Tracks
and then Update List to update
the Playlist.
Cannot use a Playlist
with extension “.m3u”.The Hum player version in the
HP Jornada does not support a
Playlist with extension “.m3u”.
Resetting
ResettingResetting Resetting
Occasionally, you may need to reset the HP Jornada; for
example, you may reset after you restore data from your desktop
PC or when the operating system stops responding.
There are two methods of resetting:
•Soft reset—A soft reset (also called “warm boot”) is similar to
restarting your desktop PC. It restarts the operating system
and preserves any saved data, but loses any unsaved data.
•Full reset—A full reset (also called “cold boot”) restores the
HP Jornada to its original state, erasing all information,
including saved and unsaved data, you have entered.
To ensure the safety of your information in case a full reset is
necessary, you should regularly back up your data to your
desktop PC (using ActiveSync) or to a CompactFlash Card (using
the HP backup application). For more information on backing up
data, see the Backing up and restoring data section in
chapter 9.
Soft reset
Perform a soft reset after restoring data from a backup file or
when the HP Jornada appears to be “frozen” or “locked up.”
When you perform a soft reset you lose unsaved data in all open
documents or programs. To close all open documents an
programs, use the Task Manager. On the Start menu, ta
Settings, tap System, and then select the Task Manager tab. 
						

							104 Hewlett-Packard Jornada 430/430se Palm-size PC
To perform a soft reset
1. Use the stylus to press the Reset button on the back of
the HP Jornada, as illustrated above.
Full reset
Perform a full reset only when the HP Jornada does not respond
to a soft reset. A full reset erases all data you have entered,
including all files, system settings, and programs you have
installed. If you have forgotten your password, you also need to
perform a full reset.
Performing a full reset erases all files, programs, and data you
have entered. You can restore only data that has been backed
up to your desktop PC or CompactFlash Card. (For more
information, see the Backing up and restoring data section
in chapter 9.)
To perform a full reset
1. Disconnect the AC adapter from the HP Jornada.
2. Remove the battery.
3. Use the stylus to press the Reset button for at least 5
seconds.
4. Reinsert the battery.
5.
 Restore data to the HP Jornada from your most recent
backup file. For more information, see the Backing up
and restoring data section in chapter 9.