HP Jornada 420 Palm-Size PC Users Guide

							 Chapter 8 | Troubleshooting | 97
Data is lost.Main battery was removed for more
than 1 minute. Do not remove the
main battery except when replacing
it with a spare one.
HP Jornada was not charged for
more than 2 weeks. Without
charging data will be retained for
up to 2 weeks.
A hard reset (cold boot) was
performed. Backup regularly and
make sure you backup before
storing your HP Jornada for longer
periods.
Troubleshooting remote connections
This section offers troubleshooting help for trying to connect your
HP Jornada to other computers. For problems communicating
with your desktop, see Windows CE Services Help.
Able to dial out, but unable to make a proper
connection
·Make sure the network to which you are trying to connect
supports Point-to-Point Protocol (PPP). Your Internet service
provider or network administrator can verify this.
·Verify that the location is correct. Tap 
Start, 
Settings, then
Dialing. Make sure that the 
Location field reflects your
current location; that the location’s dialing pattern is
appropriate; and that the local country and area code are
correct.
Connection is unreliable
·Make sure the modem is firmly seated and connected to your
device and the telephone jack.
·Disable call waiting. Tap 
Start, 
Settings, then 
Dialing.
Select 
Disable call waiting. Then enter the disable code
specified by your telephone company. 
						

							98 Hewlett-Packard Jornada 420 Palm-size PC
Unable to use infrared transfer between Windows CE-
based devices
If you are unable to use infrared to transfer information between
Windows CE-based devices, try the following.
·Transfer only one file, or no more than 25 contact cards, at a
time.
·Position the infrared ports so that they line up and are less
than 20 centimeters (8 inches) but more than 2 inches apart.
·Make sure nothing is between the two infrared ports.
·Adjust the room lighting. Some types of light interfere with
infrared communication. Try moving to a different location or
turning off some lights.
Troubleshooting viewing problems
If you are having trouble viewing your data, here are some
suggestions.
Screen is blank
If the device does not respond when you briefly press the On
button:
·Make sure your battery cover is locked.
·Adjust the display contrast. On some devices, the screen can
darken or lighten to the point that it appears to be powered
off. For information on adjusting contrast, see “Setting
brightness, contrast, and volume” on page 31.
·Reset the device.
·Charge the main battery by connecting to AC power.
Screen is dark
Prolonged exposure to direct sunlight may cause your device
screen to temporarily darken. This is normal for LCD screens
and is not permanent. 
						

							 Chapter 8 | Troubleshooting | 99
Screen is hard to read
The display can be hard to read if the P/PC has been off for a
long time. The display returns to normal after using it for about
1 minute.
If you are having a hard time viewing a Note Taker document,
try changing the size of the view. To do this, tap the Zoom arrow
on the command bar and select a zoom percentage.
If you are having a hard time viewing Calendar, Tasks, or
Contacts data, try enlarging the display font. To do this within
Calendar, Tasks, or Contacts, tap 
Tools, 
Options, and then
select 
Use large font.
Resetting
Occasionally, you may need to reset the HP Jornada; for
example, you may reset after you restore data from your desktop
PC or when the operating system stops responding.
There are two methods of resetting:
·Soft reset—A soft reset (also called “warm boot”) is similar to
restarting your desktop PC. It restarts the operating system
and preserves any saved data, but loses any unsaved data.
·Full reset—A full reset (also called “cold boot”) restores the
HP Jornada to its original state, erasing all information,
including saved and unsaved data, you have entered.
To ensure the safety of your information in case a full reset is
necessary, you should regularly back up your data to your
desktop PC (using Windows CE Services) or to a CompactFlash
Card (using the HP backup application). For more information on
backing up data, see “Backing up and restoring data” on page 83.
Soft reset
Perform a soft reset after restoring data from a backup file or
when the HP Jornada appears to be “frozen” or “locked up.”
When you perform a soft reset you lose unsaved data in all
open documents or programs. To close all open documents
and programs, use bTask as described in “Using bTask” on
page 82. 
						

							100 Hewlett-Packard Jornada 420 Palm-size PC
To perform a soft reset
1. Use the stylus to press the 
Reset button on the back of
the HP Jornada, as illustrated above.
Full reset
Perform a full reset only when the HP Jornada does not respond
to a soft reset. A full reset erases all data you have entered,
including all files, system settings, and programs you have
installed. If you have forgotten your password, you also need to
perform a full reset.
Performing a full reset erases all files, programs, and data you
have entered. You can restore only data that has been backed
up to your desktop PC or CompactFlash Card. (For more
information, see “Backing up and restoring data” on page 83.)
To perform a full reset
1. Disconnect the AC adapter from the HP Jornada.
2. Remove the battery.
3. Use the stylus to press the Reset button for at least 5
seconds.
4. Reinsert the battery. 
						

							 Chapter 8 | Troubleshooting | 101
5.
 Restore data to the HP Jornada from your most recent
backup file. For more information, see “Backing up and
restoring data” on page 83. 
						

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							 Chapter 9 | Warranty, support, and service | 103
9 | Warranty, support,
and service
Limited one-year warranty
The HP Jornada model 420 comes with a limited one-year
warranty.
What is covered
The HP Jornada model 420 (including the rechargeable backup
battery) and accessories are warranted by Hewlett-Packard
against defects in materials and workmanship for one year from
the date of original purchase. If you sell your P/PC or give it as a
gift, the warranty is automatically transferred to the new owner
and remains in effect for the original one-year period beginning
at the time of purchase. During the warranty period, we will
repair or, at our option, replace at no charge a product that
proves to be defective, provided you return the product, shipping
prepaid, to a Hewlett-Packard service center. (Replacement may
be made with a new or reconditioned P/PC, or with a newer
model of equal or better functionality.)
This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state, province to
province, or country to country.
What is not covered
This warranty does not apply if the product:
·has been damaged by accident or misuse, or as the result of
service or modification by other than an authorized Hewlett-
Packard service center. 
						

							104 Hewlett-Packard Jornada 420 Palm-size PC
·has been opened for any reason except to perform an official
upgrade using an HP Upgrade Kit.
No other express warranty is given. The repair or replacement of
a product is your exclusive remedy. ANY OTHER IMPLIED
WARRANTY OR MERCHANTABILITY OR FITNESS IS
LIMITED TO THE ONE-YEAR DURATION OF THIS WRITTEN
WARRANTY. Some states, provinces, or countries do not allow
limitations on how long an implied warranty lasts, so the above
limitation may not apply to you. IN NO EVENT SHALL
HEWLETT-PACKARD COMPANY BE LIABLE FOR
CONSEQUENTIAL DAMAGES. Some states, provinces, or
countries do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may
not apply to you.
Products are sold on the basis of specifications applicable at the
time of manufacture. Hewlett-Packard shall have no obligation to
modify or update products, once sold.
Consumer transactions in Australia, New Zealand
and the United Kingdom
The preceding disclaimers and limitations shall not apply to
consumer transactions in Australia, New Zealand and the United
Kingdom, and shall not affect the statutory rights of consumers.
For consumers in Australia
The above warranty terms and any other warranty statement
enclosed with this product, except to the extent lawfully
permitted, do not exclude, restrict, or modify and are in addition
to the statutory rights implied by the Trade Practices Act 1974 or
any corresponding State or territory legislation applicable to the
sale of this product to you. If you have any queries about your
rights, contact the Hewlett-Packard Customer Care Center at 61-
3-88778000.
For consumers in New Zealand
The above warranty terms or any other warranty statement
enclosed with this product, except to the extent lawfully
permitted, do not exclude, restrict or modify and are in addition
to the statutory rights implied by the Consumer Guarantees Act 
						

							 Chapter 9 | Warranty, support, and service | 105
1993 applicable to the sale of this product to you. If you have any
queries about your rights contact the Hewlett-Packard End User
Support line at 0800-733547.
Year 2000 warranty
Subject to all of the terms and limitations of the HP Limited
Warranty Statement provided with this HP Product, HP
warrants that this HP product will be able to accurately process
date data (including, but not limited to, calculating, comparing,
and sequencing) from, into, and between the twentieth and
twenty-first centuries, and the year 1999 and 2000, including
leap year calculations, when used in accordance with the Product
documentation provided by HP (including any instructions for
installing patches or upgrades), provided that all other products
(e.g. hardware, software, firmware) used in combination with
such HP product(s) properly exchange date data. The duration of
the Year 2000 warranty extends through January 31, 2001.
HP makes no representation or warranty respecting the accuracy
or reliability of information about non–HP products. Such
information is provided by the manufacturers of those products,
and customers are urged to contact the manufacturer directly to
verify Year 2000 readiness.
Customer support
If you have questions that this User’s Guide does not answer
(after checking the contents and index), you can contact Hewlett-
Packard Worldwide Support and Services for Handheld Products
at the telephone numbers listed in the following table. If the
P/PC requires service, contact Hewlett-Packard for service
information, shipping instructions, and out-of-warranty service
charges before you send your P/PC to HP for repair. In countries
not listed in the table, contact the Hewlett-Packard authorized
dealer or sales office.
Service
For diagnostic instructions and other service information, contact
one of the technical support numbers listed. Please do not ship
your P/PC for service without first contacting a Hewlett-Packard
office. If your P/PC qualifies for in-warranty service, be ready to
supply a dated proof of purchase. 
						

							106 Hewlett-Packard Jornada 420 Palm-size PC
In countries not listed in the following table, contact the Hewlett-
Packard authorized dealer or sales office. Before you contact us
for help, be sure to:
1. Review the manuals whenever possible.
2. Have the following information about the product:·Model number
· Serial number
· Purchase date
3. Have your product ready to use. The support personnel may ask you to run tests and other operations.
4. Organize your question or problem. The more detailed information you can provide, the quicker the support
personnel can help you.
Web site
You can also obtain product information as well as tips and hints
on how to get more from the HP Jornada product at our
worldwide Web site. This computer service is provided free of
charge; you pay only for telephone charges and Internet service
fees. To connect to this Web site from a computer via the
Internet, go to www.hp.com/jornada.
Contacting Hewlett-Packard worldwide
You will be pleased to know that our commitment to quality does
not stop at the sale. Our worldwide customer support network is
available to give you personal telephone service should you need
it.
Argentina 54-1-7788380
Australia 61-3-88778000
Austria 43-711-4201080
Belgium (Dutch) 32-2-6268806
Belgium (French) 32-2-6268807
Telephone
Country /Region