HP Jornada 420 Palm-Size PC Users Guide

 Chapter 8 | Troubleshooting | 97
Data is lost.Main battery was removed for more
than 1 minute. Do not remove the
main battery except when replacing
it with a spare one.
HP Jornada was not charged for
more than 2 weeks. Without
charging data will be retained for
up to 2 weeks.
A hard reset (cold boot) was
performed. Backup regularly and
make sure you backup before
storing your HP Jornada for longer
periods.
Troubleshooting remote connections
This section offers troubleshooting help for trying to connect...

98 Hewlett-Packard Jornada 420 Palm-size PC
Unable to use infrared transfer between Windows CE-
based devices
If you are unable to use infrared to transfer information between
Windows CE-based devices, try the following.
·Transfer only one file, or no more than 25 contact cards, at a
time.
·Position the infrared ports so that they line up and are less
than 20 centimeters (8 inches) but more than 2 inches apart.
·Make sure nothing is between the two infrared ports.
·Adjust the room lighting. Some types of...

 Chapter 8 | Troubleshooting | 99
Screen is hard to read
The display can be hard to read if the P/PC has been off for a
long time. The display returns to normal after using it for about
1 minute.
If you are having a hard time viewing a Note Taker document,
try changing the size of the view. To do this, tap the Zoom arrow
on the command bar and select a zoom percentage.
If you are having a hard time viewing Calendar, Tasks, or
Contacts data, try enlarging the display font. To do this within
Calendar,...

100 Hewlett-Packard Jornada 420 Palm-size PC
To perform a soft reset
1. Use the stylus to press the 
Reset button on the back of
the HP Jornada, as illustrated above.
Full reset
Perform a full reset only when the HP Jornada does not respond
to a soft reset. A full reset erases all data you have entered,
including all files, system settings, and programs you have
installed. If you have forgotten your password, you also need to
perform a full reset.
Performing a full reset erases all files, programs, and...

 Chapter 8 | Troubleshooting | 101
5.
 Restore data to the HP Jornada from your most recent
backup file. For more information, see “Backing up and
restoring data” on page 83. 

102 Hewlett-Packard Jornada 420 Palm-size PC 

 Chapter 9 | Warranty, support, and service | 103
9 | Warranty, support,
and service
Limited one-year warranty
The HP Jornada model 420 comes with a limited one-year
warranty.
What is covered
The HP Jornada model 420 (including the rechargeable backup
battery) and accessories are warranted by Hewlett-Packard
against defects in materials and workmanship for one year from
the date of original purchase. If you sell your P/PC or give it as a
gift, the warranty is automatically transferred to the new owner...

104 Hewlett-Packard Jornada 420 Palm-size PC
·has been opened for any reason except to perform an official
upgrade using an HP Upgrade Kit.
No other express warranty is given. The repair or replacement of
a product is your exclusive remedy. ANY OTHER IMPLIED
WARRANTY OR MERCHANTABILITY OR FITNESS IS
LIMITED TO THE ONE-YEAR DURATION OF THIS WRITTEN
WARRANTY. Some states, provinces, or countries do not allow
limitations on how long an implied warranty lasts, so the above
limitation may not apply to you. IN...

 Chapter 9 | Warranty, support, and service | 105
1993 applicable to the sale of this product to you. If you have any
queries about your rights contact the Hewlett-Packard End User
Support line at 0800-733547.
Year 2000 warranty
Subject to all of the terms and limitations of the HP Limited
Warranty Statement provided with this HP Product, HP
warrants that this HP product will be able to accurately process
date data (including, but not limited to, calculating, comparing,
and sequencing) from, into, and...

106 Hewlett-Packard Jornada 420 Palm-size PC
In countries not listed in the following table, contact the Hewlett-
Packard authorized dealer or sales office. Before you contact us
for help, be sure to:
1. Review the manuals whenever possible.
2. Have the following information about the product:·Model number
· Serial number
· Purchase date
3. Have your product ready to use. The support personnel may ask you to run tests and other operations.
4. Organize your question or problem. The more detailed...