HP Hewlett Packard 1020 Plain Paper Fax Machine Users Manual
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57 8Telephone Functions Making Telephone Calls 1 Pick up the handset or press Speaker Phone. 2 Dial the telephone number by •Using the number pad • Touching a one touch button (with no document in the fax) •Pressing Speed Dial, entering a speed dial code, and pressing Enter (with no document in the fax). Note: One touch keys and speed dial codes must have been previously programmed. See “Using Speed Dialing and Broadcasting” on page 17. MuteSpeaker Phone Redial/Pause MIC Options/ Volume Speed Dial Mute Redial/Pause Speaker Phone S kip Re playP lay R ecordE rase M essages Cancel Enter Menu PHONE/MENU Answering Machine (TAM)hp fax 1020
hp fax 1020 series 58 Receiving Telephone Calls When the telephone rings, pick up the handset or press the Speaker Phone button. Important: If the fax is already printing and you hear fax tones when you answer the telephone, just press Start/Copy to receive the fax. The new fax will print after the previous fax has finished printing. If the telephone continues to ring after you lift the handset, the fax is busy. To answer the telephone, halt the current activity by pressing the Stop or Cancel button. Tip! To hang up the speaker phone, simply press the Speaker Phone button again. Changing Volume You can change the volume of the handset (except in Europe), speaker phone, answering machine (call screening, message playback, and OGM playback) and the rings on the telephone. MuteSpeaker Phone Redial/Pause MIC Options/ Volume Speed Dial Mute Redial/Pause Speaker Phone S kip R eplayPlay R ecordErase M essage s Cancel Enter Menu PHONE/MENU Answering Machine (TAM)hp fax 1020
Telephone Functions 59 Handset and speaker volume Note: In Europe, you can only adjust the volume for the speaker, not the handset. To adjust the volume for the current call, press the right and left volume buttons repeatedly until the desired level is reached. Ring volume Follow these steps to adjust the ring volume for the unit. 1Press the Menu button. 1:Fax Functions will display. 2Press 5. 5:Rings & Volume will display. 3Press Enter. 1:TAM/FAX Ring will display. 4Press 4. 4:Ring Volume will display. 5Press Enter. Soft * will display. 6 Use the arrow buttons (W X) to scroll to the option you want and press Enter. The available options are Soft, Loud, and Off. Soft is the default. 7Press the Cancel button repeatedly to exit the menu. Volume buttons
hp fax 1020 series 60 Redialing To redial the last number dialed, press the Redial button. MuteSpeaker Phone Redial/Pause
61 9Maintenance and Troubleshooting The procedures and information in this chapter will allow you to maintain your HP Fax and troubleshoot problems you may encounter. This chapter also includes: • Cleaning print cartridges • Changing print cartridges • Printing faxes stored in memory •Messages •Troubleshooting
hp fax 1020 series 62 Cleaning the Print Cartridge If you start seeing streaks or missing parts in your printing, first look at the print cartridge to make sure you still have ink. If you have ink and still have problems, make sure paper is loaded and follow these steps. 1Press Menu. 1:Fax Functions will display. 2Press 7. 37:Adv. Setup will display. 4Press Enter. 51:Scan & Fax will display. 6Press 6. 76:Clean Cartridge will display. 8Press Enter. A series of special printing sequences will clean the cartridge. 9 Discard the sheet. If you clean the cartridge a couple of times and still have print quality problems, replace the print cartridge. Changing Print Cartridges When your print cartridge is low on ink, you may see streaks on your faxes or areas of missing ink. To replace the print cartridge follow these instructions. 1 Make sure power is on. 2 Open the print cartridge doors and wait for the cartridge carriage to move to the center.
Maintenance and Troubleshooting
63
3 Remove and replace the print cartridge.
Tip! If the cartridge carriage moves back to the side before you put the
cartridge in, shut and re-open the print cartridge doors.
Printing Faxes Stored in Memory
All received faxes are stored in memory. If you run out of paper, have a
paper jam, or run out of ink, you can print the faxes that are stored in
memory. Print faxes immediately. The fax memory holds a number of pages
(around 65) but this memory is overwritten as new faxes arrive.
Note: A power failure or unplugging the fax will cause the faxes in memory
to be lost.
1Press Menu.
1:Fax Functions will display.
2Press 2.
2:Print Report will display.
3Press Enter.
1:Last Transact will display.
hp fax 1020 series 64 4Press 7. 7:Reprint Faxes will display. 5Press Enter. Tip! Print the Fax Log first to see what faxes you have missed. Press Stop when you have printed the pages you need. The HP Fax will print all pages stored in its memory. Messages on the Display and Error Log Load paper No paper in paper tray or paper not loaded properly.Add paper and press Start. Make sure you pull the paper tray cover forward before inserting paper and then push it back. Fan the pages and stack them neatly to ensure proper loading. Out of Range Broadcast entries must be between 01 and 30.Enter number between 01 and 30. Fax Memory Full Fax received memory is full. Print from memory to clear unprinted faxes. Bad Ink Nozzle Ink nozzles are clogged. Clean print cartridge. Insert Ink Cart No ink cartridge, wrong ink cartridge, ink cartridge not seated properly, or ink cartridge failed.Verify correct part number C6614 hp no. 20 print cartridge. Insert or remove and re-insert ink cartridge. If message continues, replace ink cartridge. Fax is Busy Send fax later, broadcast, or fax forwarding already set up.Cancel current request or wait for completion. Communic Failure Communication FailureCould not establish communication.Check number and try again. Send Error Error occurred when sending fax.Resend, try ECM, or use a lower resolution.
Maintenance and Troubleshooting 65 Receive Error Error occurred when receiving fax.Ask other party to resend. No Doc to Poll No Doc ErrorPoll to Receive. Fax machine being polled has no document to send.Check with other party. Memory Full Memory Full ErrorMemory full when collating copies, scan & fax, fax forwarding, or send fax later.Try again with smaller groups of pages. Check Document Problem with document in the automatic document feeder.Pull document out and reinsert. Stop Key Pressed Status message. Press Stop key again to remove message. No OGM recorded No outgoing message is recorded.You must record an outgoing message. OGM too short The outgoing message must be at least 2 seconds long.Record longer message. No Fax In FAX mode, the caller hung up without sending a fax.Not a problem.
hp fax 1020 series 66 Troubleshooting + 2 I answered the telephone and heard fax tones but the HP Fax did not accept the fax.This can occur when the HP Fax is printing a fax when you answer the telephone. When you answer the telephone and hear fax tones, go to the HP Fax. If Printing Faxes is displaying, lift the handset and press Start/Copy to receive the fax. The new fax will print after the current one is complete. If anything else is displaying, you must press the Stop or Cancel button to halt the activity, then lift the handset and press Start/Copy. If I am listening to messages or making a copy and the telephone rings, the HP Fax continues to ring even though I picked up the handset.The HP Fax is busy and cannot answer the telephone until you press the Stop or Cancel button. Cannot enter a number less than 10. You must enter the leading 0. 01, 02, etc. Will not pick up paper from the paper tray. Or, is picking up more than one sheet at a time.Too much paper or paper improperly loaded. Fan the sheets and stack them carefully before loading the paper. Be sure you open the paper tray cover, load the paper behind the tabs, and shut the cover. My printouts have horizontal streaks. Clean the print cartridge. HP Fax does not answer. Make sure FAX or TAM/FAX answer mode is selected. Check Answer Pattern setting. Can I use both the internal TAM and an external TAM.No. Faxes are spread over 2 pages. Sender may be using a different paper size. Use fax reduction of 87% to ensure the fax is on one page. After a paper jam or running out of paper, I did not receive all my unprinted faxes.After adding paper or clearing a jam, unprinted faxes will automatically print. Do not do anything else with the fax until this is finished. If you still feel you missed faxes, use Reprint Faxes. The Identification field is blank on the reports.The HP Fax was unable to establish enough communication to get the ID.