HP Hewlett Packard 1020 Plain Paper Fax Machine Users Manual

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8Telephone Functions
Making Telephone Calls
1 Pick up the handset or press Speaker Phone.
2 Dial the telephone number by
•Using the number pad
• Touching a one touch button (with no document in the fax) 
•Pressing Speed Dial, entering a speed dial code, and pressing 
Enter (with no document in the fax).
Note: One touch keys and speed dial codes must have been 
previously programmed. See “Using Speed Dialing and 
Broadcasting” on page 17.
MuteSpeaker Phone
Redial/Pause
MIC
Options/ Volume
Speed Dial...

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Receiving Telephone Calls
When the telephone rings, pick up the handset or press the Speaker Phone 
button.
Important: If the fax is already printing and you hear fax tones when you 
answer the telephone, just press Start/Copy to receive the fax. The new fax 
will print after the previous fax has finished printing.
If the telephone continues to ring after you lift the handset, the fax is busy. To 
answer the telephone, halt the current activity by pressing the Stop or 
Cancel...

Telephone Functions
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Handset and speaker volume
Note: In Europe, you can only adjust the volume for the speaker, not the 
handset.
To adjust the volume for the current call, press the right and left volume 
buttons repeatedly until the desired level is reached.
Ring volume
Follow these steps to adjust the ring volume for the unit.
1Press the Menu button.
1:Fax Functions will display.
2Press 5. 
5:Rings & Volume will display.
3Press Enter.
1:TAM/FAX Ring will display.
4Press 4. 
4:Ring Volume will...

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Redialing
To redial the last number dialed, press the Redial button.
MuteSpeaker Phone
Redial/Pause 

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9Maintenance and 
Troubleshooting
The procedures and information in this chapter will allow you to maintain 
your HP Fax and troubleshoot problems you may encounter. This chapter 
also includes:
• Cleaning print cartridges
• Changing print cartridges
• Printing faxes stored in memory
•Messages
•Troubleshooting 

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Cleaning the Print Cartridge
If you start seeing streaks or missing parts in your printing, first look at the 
print cartridge to make sure you still have ink. If you have ink and still have 
problems, make sure paper is loaded and follow these steps.
1Press Menu.
1:Fax Functions will display.
2Press 7.
37:Adv. Setup will display.
4Press Enter.
51:Scan & Fax will display.
6Press 6.
76:Clean Cartridge will display.
8Press Enter.
A series of special printing sequences will clean the...

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3 Remove and replace the print cartridge.
Tip! If the cartridge carriage moves back to the side before you put the 
cartridge in, shut and re-open the print cartridge doors.
Printing Faxes Stored in Memory
All received faxes are stored in memory. If you run out of paper, have a 
paper jam, or run out of ink, you can print the faxes that are stored in 
memory. Print faxes immediately. The fax memory holds a number of pages 
(around 65) but this memory is overwritten...

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4Press 7.
7:Reprint Faxes will display.
5Press Enter.
Tip! Print the Fax Log first to see what faxes you have missed. Press Stop 
when you have printed the pages you need. The HP Fax will print all pages 
stored in its memory.
Messages on the Display and Error Log
 		 

	
Load paper No paper in paper tray or 
paper not loaded properly.Add paper and press Start. 
Make sure you pull the 
paper tray cover forward 
before inserting paper and 
then push it back.
Fan the...

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Receive Error Error occurred when 
receiving fax.Ask other party to resend.
No Doc to Poll
No Doc ErrorPoll to Receive. Fax 
machine being polled has 
no document to send.Check with other party.
Memory Full 
Memory Full ErrorMemory full when collating 
copies, scan & fax, fax 
forwarding, or send fax 
later.Try again with smaller 
groups of pages.
Check Document Problem with document in 
the automatic document 
feeder.Pull document out and 
reinsert.
Stop Key Pressed...

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Troubleshooting
+
2 

	
I answered the telephone and heard fax 
tones but the HP Fax did not accept the 
fax.This can occur when the HP Fax is printing 
a fax when you answer the telephone. 
When you answer the telephone and hear 
fax tones, go to the HP Fax. If Printing 
Faxes is displaying, lift the handset and 
press Start/Copy to receive the fax. The 
new fax will print after the current one is 
complete. If anything else is displaying, 
you must press the Stop or...