HP Envy 4500 User Manual

Printer failure
Resolve printer failure.
▲Turn the printer off, then on. If that does not resolve the problem, contact HP.
 Please contact HP support for help .
ENWWPrinter failure 77 

Resolve ink cartridge problem
First try removing and reinserting the cartridges. If this does not work, clean the cartridge contacts. If
your problem is still not resolved, see Replace the cartridges on page 45 for more information.
Clean the ink cartridge contacts
CAUTION:The cleaning procedure should take only a few minutes. Make sure that the ink
cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the ink
cartridges outside of the printer longer than 30...

6.On the inside of the printer, locate the contacts in the printhead. The contacts look like a set of
gold-colored bumps positioned to meet the contacts on the ink cartridge.
7.Use a dry swab or lint-free cloth to wipe the contacts.
8.Reinstall the ink cartridge.
9.Close the cartridge access door, and check if the error message has gone away.
10.If you still receive the error message, turn the printer off, and then on again.
NOTE:If one ink cartridge is causing problems, you can remove it and use the...

Ink cartridge problem
The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant
Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur
if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink
program.
Visit the HP Instant Ink program website for more information.
80 Chapter 8   Solve a problemENWW 

Older generation cartridges
You will need to use a newer version of this cartridge. In most cases you can identify a newer version
of the cartridge by looking at the exterior of the cartridge package and finding the Warranty Ends
date.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. If
it is an older generation cartridge, contact HP support for help or replacement.
 Click here to go online for more information.
ENWWOlder generation cartridges 81 

Networking
●Learn how to find your network security settings. Click here to go online for more information.
●Learn about the HP Print and Scan Doctor. Click here to go online for more information.
●Learn about the network troubleshooting tips. Click here to go online for more information.
●Learn how to change from a USB to wireless connection. Click here to go online for more
information.
●Learn how to work with your firewall and antivirus programs during printer setup. Click here to go
online for more...

HP support
●Register printer
●Support process
●HP support by phone
●Additional warranty options
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support,
and product support alerts. If you did not register your printer while installing the software, you can
register now at http://www.register.hp.com.
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the printer.
2.Visit the HP online support...

Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the
following information:
●Product name (Located on the printer, such as HP ENVY 4500)
●Product number (located inside...

A Technical information
The technical specifications and international regulatory information for the HP ENVY 4500 series are
provided in this section.
For additional specifications, see the printed documentation that came with the HP ENVY 4500
series.
This section contains the following topics:
●Hewlett-Packard Company notices
●Anonymous usage information storage
●Specifications
●Environmental product stewardship program
●Regulatory notices
ENWW85 

Hewlett-Packard Company notices
The information contained herein is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior
written permission of Hewlett-Packard, except as allowed under the copyright laws. The only
warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP...