HP Envy 4500 User Manual

							Printer failure
Resolve printer failure.
▲Turn the printer off, then on. If that does not resolve the problem, contact HP.
 Please contact HP support for help .
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							Resolve ink cartridge problem
First try removing and reinserting the cartridges. If this does not work, clean the cartridge contacts. If
your problem is still not resolved, see Replace the cartridges on page 45 for more information.
Clean the ink cartridge contacts
CAUTION:The cleaning procedure should take only a few minutes. Make sure that the ink
cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the ink
cartridges outside of the printer longer than 30 minutes. This could result in damage to the printhead
or the ink cartridges.
1.Check that power is on.
2.Open the cartridge access door.
Wait for the print carriage to move to the right side of the printer.
3.Remove the cartridge indicated in the error message.
4.Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts
on the ink cartridge. The electrical contacts are the small gold-colored dots on the cartridge.
5.Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION:Be careful to wipe only the contacts, and do not smear any of the ink or other
debris elsewhere on the cartridge.
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							6.On the inside of the printer, locate the contacts in the printhead. The contacts look like a set of
gold-colored bumps positioned to meet the contacts on the ink cartridge.
7.Use a dry swab or lint-free cloth to wipe the contacts.
8.Reinstall the ink cartridge.
9.Close the cartridge access door, and check if the error message has gone away.
10.If you still receive the error message, turn the printer off, and then on again.
NOTE:If one ink cartridge is causing problems, you can remove it and use the single-cartridge
mode to operate the HP ENVY 4500 series with only one cartridge.
 Click here to go online for more information.
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							Ink cartridge problem
The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant
Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur
if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink
program.
Visit the HP Instant Ink program website for more information.
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							Older generation cartridges
You will need to use a newer version of this cartridge. In most cases you can identify a newer version
of the cartridge by looking at the exterior of the cartridge package and finding the Warranty Ends
date.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. If
it is an older generation cartridge, contact HP support for help or replacement.
 Click here to go online for more information.
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							Networking
●Learn how to find your network security settings. Click here to go online for more information.
●Learn about the HP Print and Scan Doctor. Click here to go online for more information.
●Learn about the network troubleshooting tips. Click here to go online for more information.
●Learn how to change from a USB to wireless connection. Click here to go online for more
information.
●Learn how to work with your firewall and antivirus programs during printer setup. Click here to go
online for more information.
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							HP support
●Register printer
●Support process
●HP support by phone
●Additional warranty options
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support,
and product support alerts. If you did not register your printer while installing the software, you can
register now at http://www.register.hp.com.
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the printer.
2.Visit the HP online support website at www.hp.com/support.
HP online support is available to all HP customers. It is the fastest source for up-to-date product
information and expert assistance, and includes the following features:
●Fast access to qualified online support specialists
●Software and driver updates for the printer
●Valuable troubleshooting information for common problems
●Proactive printer updates, support alerts, and HP newsgrams that are available when you
register the printer
3.Call HP support.
Support options and availability vary by printer, country/region, and language.
HP support by phone
Phone support options and availability vary by printer, country/region, and language.
This section contains the following topics:
●Phone support period
●Placing a call
●Support phone numbers
●After the phone support period
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							Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the
following information:
●Product name (Located on the printer, such as HP ENVY 4500)
●Product number (located inside the cartridge access door)
●Serial number (located on the back or bottom of the printer)
●Messages that appear when the situation occurs
●Answers to these questions:
◦Has this situation happened before?
◦Can you recreate it?
◦Did you add any new hardware or software to your computer at about the time that this
situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, the printer was
moved, etc.)?
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support website: www.hp.com/support. Contact your HP dealer or call the
support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP ENVY 4500 series at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services and
warranty area for information about the extended service plans.
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							A Technical information
The technical specifications and international regulatory information for the HP ENVY 4500 series are
provided in this section.
For additional specifications, see the printed documentation that came with the HP ENVY 4500
series.
This section contains the following topics:
●Hewlett-Packard Company notices
●Anonymous usage information storage
●Specifications
●Environmental product stewardship program
●Regulatory notices
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							Hewlett-Packard Company notices
The information contained herein is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior
written permission of Hewlett-Packard, except as allowed under the copyright laws. The only
warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained
herein.
© 2012 Hewlett-Packard Development Company, L.P.
Microsoft®, Windows ®, Windows® XP, Windows Vista®, Windows® 7 and Windows® 8 are U.S.
registered trademarks of Microsoft Corporation.
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