HP Envy 4500 User Manual

5.Close the cartridge access door.
6.Press the OK button on the control panel to continue the current job.
Clear a paper jam from the duplexer.
To clear a paper jam from duplexer
1.Open the cartridge access door.
2.Remove the cleanout.
3.Press on the hole of the duplexer path cover to lift it up. Remove the jammed paper.
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4.Place the cleanout back.
5.Close the cartridge access door.
6.Press the OK button on the control panel to continue the current job.
Clear a paper jam from the print zone.
To clear a paper jam from print zone
1.Open the cartridge access door.
2.Remove the jammed paper from inside the printer.
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3.Close the cartridge access door.
4.Press the OK button on the control panel to continue the current job.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
Prevent paper jams
●Do not overfill the paper tray.
●Remove printed papers from the paper tray frequently.
●Ensure that paper loaded in the paper tray lays flat and the edges are not bent or torn.
●Do not combine different paper types and paper sizes in the paper tray; the entire stack of paper
in the...

Unable to print
If you're having trouble printing, you can download the HP Print and Scan Doctor, which can
troubleshoot this issue for you automatically. To get the utility, click the appropriate link:
NOTE:The HP Print and Scan Doctor may not be available in all languages.
Take me to the HP Print and Scan Doctor download page.
Resolve print issues
NOTE:Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1.Check...

●Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b.Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d.Try using your printer again.
5.Restart the print...

iv.On the General tab, next to Startup type, make sure that Automatic is selected.
v.If the service is not already running, under Service status, click Start, and then click
OK.
Windows XP
i.From the Windows Start menu, right click My Computer.
ii.Click Manage, and then click Services and Applications.
iii.Double-click Services, and then select Print Spooler.
iv.Right-click Print Spooler, and click Restart to restart the service.
b.Make sure the correct printer is set as the default printer.
The default...

To check the power connection and reset the printer
1.Make sure the power cord is firmly connected to the printer.
1Power connection to the printer
2Connection to a power outlet
2.Look inside the printer and check for a green light indicating the printer is receiving electrical
power. If it is not lit, make sure the cord is fully plugged into the printer, or connect to another
power outlet.
3.Look at the On button located on the printer. If it is not lit, the printer is turned off. Press the On
button to...

Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
See Clear a paper jam on page 66 for more information.
NOTE:Do not use any tools or other devices to remove jammed paper. Always use caution when
removing jammed paper from inside the printer.
 Click here to go online for more information.
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Prepare paper trays
Open paper tray
▲Paper tray must be open to begin printing.
Close cartridge access door
▲Cartridge door must be closed to begin printing.
 Click here to go online for more information.
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Resolve copy and scan issues
HP provides an HP Print and Scan Doctor (Windows only) that can help solve many common “Unable
to scan” issues. To get the utility, click the appropriate link:
NOTE:The HP Print and Scan Doctor may not be available in all languages.
Take me to the HP Print and Scan Doctor download page.
Learn more about how to solve scan issues. Click here to go online for more information.
Learn how to solve copy issues. Click here to go online for more information.
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