HP Envy 100 User Manual

							8 Solve a problem
This section contains the following topics:
•
Get more help
•
Clear a paper jam
•
Unable to print
•
Clear the print carriage
•
Resolve copy and scan issues
•
HP support
Get more help
You can find more information and help about your HP ENVY by entering a keyword in
the Search field in the top left of the help viewer. Titles of related topics -- for both local
and online topics -- will be listed.
 Click here to go online for more information.
Clear a paper jam
Clear a paper jam.
To clear a paper jam
1.Press the cancel button on the control panel to try to clear the jam automatically. If
this does not work, the paper jam will need to be cleared manually.
2.Locate the paper jam by lifting open the printer access door.
Clear jam from input/output area
If the paper jam is located near the front of the printer in the input/output area, gently
pull the paper out. Close access door.
Solve a problem 39
 
						

							Clear jam from paper path
Squeeze together the two buttons on the paper path cover and remove the cover.
Gently pull out the jammed paper. Replace the paper path cover. Close the access
door.
Clear jam from duplexer path
Squeeze together the two buttons on the paper path cover and remove the cover.
Gently pull out the jammed paper. Replace the paper path cover. Close the access
door.
3.Press the OK button on the control panel to continue the current job.
Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1.Check for error messages and resolve.
2.Turn printer off, then back on again.
3.Verify that the product is not paused or offline.
To verify that the product is not paused or offline
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
 Click here to go online for more information. Otherwise, follow the steps
below.
Chapter 8
40 Solve a problem
 
						

							a. Depending upon your operating system, do one of the following:
•Windows 7: From the Windows Start menu, click Devices and Printers.
•Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
•Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
d. If you made any changes, try to print again.
4.Verify that the product is set as the default printer.
To verify that the product is set as the default printer
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
 Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
•Windows 7: From the Windows Start menu, click Devices and Printers.
•Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
•Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default Printer.
d. Try using your product again.
5.Restart the print spooler.
To restart the print spooler
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
 Click here to go online for more information. Otherwise, follow the steps
below.
Unable to print 41
 
						

							a. Depending upon your operating system, do one of the following:
Windows 7
• From the Windows Start menu, click Control Panel, System and Security,
and then Administrative Tools.
• Double-click Services.
• Right-click the Print Spooler, and then click Properties.
•On the General tab, next to Startup type, make sure that Automatic is
selected.
• If the service is not already running, under Service status, click Start, and
then click OK.
Windows Vista
• From the Windows Start menu, click Control Panel, System and
Maintenance, Administrative Tools.
• Double-click Services.
• Right-click the Print Spooler service, and then click Properties.
•On the General tab, next to Startup type, make sure that Automatic is
selected.
• If the service is not already running, under Service status, click Start, and
then click OK.
Windows XP
• From the Windows Start menu, right click My Computer.
• Click Manage, and then click Services and Applications.
• Double-click Services, and then select Print Spooler.
• Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong product is set as the default printer, right-click the correct product and
select 
Set as Default Printer.
d. Try using your product again.
6.Restart the computer.
7.Clear the print queue.
To clear the print queue
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
 Click here to go online for more information. Otherwise, follow the steps
below.
Chapter 8
42 Solve a problem
 
						

							a. Depending upon your operating system, do one of the following:
•Windows 7: From the Windows Start menu, click Devices and Printers.
•Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
•Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
d. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
If the above solutions do not resolve the problem, 
click here for more online
troubleshooting.
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:Do not use any tools or other devices to remove jammed paper. Always use
caution when removing jammed paper from inside the printer.
 Click here to go online for more information.
Resolve copy and scan issues
 Click here to go online for more information.
HP support
•Register your printer
•
HP support by phone
•
Additional warranty options
Register your printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient
support, and product support alerts. If you did not register your printer while installing the
software, you can register now at 
http://www.register.hp.com.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
HP support 43
 
						

							This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period 
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to 
www.hp.com/support . Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•Product name (HP ENVY 100 e-All-in-One D410 series)
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit 
www.hp.com/support .
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: 
www.hp.com/support . Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options 
Extended service plans are available for the HP ENVY at additional costs. Go to
www.hp.com/support , select your country/region and language, then explore the
services and warranty area for information about the extended service plans.
Chapter 8
44 Solve a problem
 
						

							9 Technical information
The technical specifications and international regulatory information for the HP ENVY are provided
in this section.
For additional specifications, see the printed documentation that came with the HP ENVY.
This section contains the following topics:
•
Notice
•
Cartridge chip information
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
•
Regulatory wireless statements
Notice
Hewlett-Packard Company notices
The information contained in this document is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission 
of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth 
in the express warranty statements accompanying such products and services. Nothing herein should be construed as 
constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
© 2009 Hewlett-Packard Development Company, L.P.
Microsoft, Windows, Windows XP, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. 
Windows 7 is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other 
countries. 
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and 
other countries.
Cartridge chip information
The HP cartridges used with this product contain a memory chip that assists in the operation of the
product. In addition, this memory chip collects a limited set of information about the usage of the
product, which might include the following: the date when the cartridge was first installed, the date
when the cartridge was last used, the number of pages printed using the cartridge, the page
coverage, the printing modes used, any printing errors that might have occurred, and the product
model. This information helps HP design future products to meet our customers printing needs.
The data collected from the cartridge memory chip does not contain information that can be used to
identify a customer or user of the cartridge or their product.
HP collects a sampling of the memory chips from cartridges returned to HPs free return and recycling
program (HP Planet Partners: 
www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The
memory chips from this sampling are read and studied in order to improve future HP products. HP
partners who assist in recycling this cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the
memory chip. If you prefer to not allow access to this information, you can render the chip inoperable.
However, after you render the memory chip inoperable, the cartridge cannot be used in an HP
product.
If you are concerned about providing this anonymous information, you can make this information
inaccessible by turning off the memory chips ability to collect the products usage information.
Technical information 45
 
						

							To disable the usage information function
1.Touch Setup.
2.Touch Preferences.
3.Touch Cartridge Chip Info, and then touch OK.
NOTE:To re-enable the usage information function, restore the factory defaults.
NOTE:You can continue to use the cartridge in the HP product if you turn off the memory chips
ability to collect the products usage information.
Specifications
Technical specifications for the HP ENVY are provided in this section. For complete product
specifications, see the Product Data Sheet at www.hp.com/support .
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web
site at 
www.hp.com/support .
Environmental specifications 
•Allowable operating temperature range: Main printer: 5 to 40 degrees C (41 to 104 degrees F)
Removable display: -10 to 40 degrees C (14 to 104 degrees F)
•Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)
•Humidity: 15% to 80% RH non-condensing; 28 ºC maximum dewpoint
•Non-operating (Storage) temperature range: -20 to 60 degrees C (-4 to 140 degrees F)
•In the presence of high electromagnetic fields, it is possible the output from the HP ENVY may
be slightly distorted
•HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Print resolution
To learn more about the printer resolution, see the printer software.
Paper specifications     
Type
Paper weightInput tray*Output tray†Photo tray*
Plain paper16 to 24 lb. (60 to
90 gsm)Up to 125 (20 lb.
paper)50 (20 lb. paper)n/a
Legal paper16 to 24 lb. (60 to
90 gsm)Up to 125 (20 lb.
paper)10 (20 lb. paper)n/a
CardsUp to 75 lb. (281
gsm)Up to 6025Up to 20
Envelopes20 to 24 lb. (75 to
90 gsm)Up to 1515n/a
Chapter 9
46 Technical information
 
						

							TypePaper weightInput tray*Output tray†Photo tray*
Transparency filmn/aUp to 4025n/a
Labelsn/aUp to 4025n/a
5 x 7 inch (13 x 18 cm)
Photo paperUp to 75 lb (281
gsm)
(236 gsm)Up to 4025Up to 20
4 x 6 inch (10 x 15 cm)
Photo paperUp to 75 lb. (281
gsm)
(236 gsm)Up to 4025Up to 20
8.5 x 11 inch (216 x 279
mm) Photo paperUp to 75 lb. (281
gsm)Up to 4025n/a
* Maximum capacity.
† Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently. FAST DRAFT print quality mode
requiresthe extender tray to be extended and the end tray rotated up. Without the end tray
rotated up, both letter and legal-sized paper will fall on the first sheet.
*
NOTE:For a complete list of supported media sizes, see the printer driver.
Two-sided printing accessory paper specifications - all regions except Japan
Type
SizeWeight
PaperLetter: 8.5 x 11 inches
Executive: 7.25 x 10.5 inches
A4: 210 x 297 mm
B5 (ISO): 176 x 250 mm B5
(JIS): 182 x 257 mm16 to 24 lb. (60 to 90 gsm)
Brochure paperLetter: 8.5 x 11 inches
A4: 210 x 297 mmUp to 48 lb. (180 gsm)
Two-sided printing accessory paper specifications - Japan only
Type
SizeWeight
PaperLetter: 8.5 x 11 inches
Executive: 7.25 x 10.5 inches
A4: 210 x 297 mm
A5: 148 x 210 mm
B5 (ISO): 176 x 250 mm B5
(JIS): 182 x 257 mm60 to 90 g/m2 (16 to 24 lb.)
Brochure paperLetter: 8.5 x 11 inches
A4: 210 x 297 mmUp to 180 g/m2 (48 lb. bond)
Cards and photos4 x 6 inchesUp to 200 g/m2 (110 lb. index)
(continued)
Specifications 47
 
						

							TypeSizeWeight
5 x 8 inches
10 x 15 cm
A6: 105 x 148.5 mm
Hagaki: 100 x 148 mm
Alignment skew
.006 mm/mm on plain paper (2nd side)
NOTE:Media type availability varies by country/region.
Print specifications
•Print speeds vary according to the complexity of the document
•Panorama-size printing
•Method: drop-on-demand thermal inkjet
•Language: PCL3 GUI
Copy specifications
•Digital image processing
•Maximum number of copies varies by model
•Copy speeds vary according to the complexity of the document and model
•Maximum copy enlargement ranging from 200-400% (depends on model)
•Maximum copy reduction ranging from 25-50% (depends on model)
Ink cartridge yield
Visit 
www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Scan specifications
•Image editor included
•Twain-compliant software interface
•Resolution: up to 1200 x 2400 ppi optical (depends on model); 19200 ppi enhanced (software)
For more information about ppi resolution, see the scanner software.
•Color: 48-bit color, 8-bit grayscale (256 levels of gray)
•Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Environmental product stewardship program 
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
Eco-Tips
•
Paper use
•
Plastics
•
Material safety data sheets Chapter 9
(continued)
48 Technical information