HP EliteBook 8770w Manual

							HP EliteBook 8770w Mobile Workstation
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only. 
						

							© Copyright 2012 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Centrino,
and Core are trademarks or registered
trademarks of Intel Corporation in the
United States and other countries. Microsoft
and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: October 2012
Document Part number: 677250-002 
						

							Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
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							iv   Safety warning notice 
						

							Table of contents
1  Product description ........................................................................................................................................ 1
2  External component identification ................................................................................................................ 7
Top ....................................................................................................................................................... 7
Display — Windows models ................................................................................................ 8
Display — SUSE Linux models ........................................................................................... 9
TouchPad ..........................................................................................................................  10
Lights ................................................................................................................................. 11
Buttons and fingerprint reader (select models only) .......................................................... 12
Keys — Windows systems ................................................................................................  14
Keys — SUSE Linux models ............................................................................................. 15
Front ................................................................................................................................................... 15
Right ................................................................................................................................................... 17
Left .....................................................................................................................................................  18
Rear .................................................................................................................................................... 19
Bottom ................................................................................................................................................ 20
3  Illustrated parts catalog ............................................................................................................................... 22
Computer major components ............................................................................................................. 22
Display components ........................................................................................................................... 29
Mass storage devices ......................................................................................................................... 31
Miscellaneous parts ............................................................................................................................ 33
Sequential part number listing ............................................................................................................ 34
4  Removal and replacement procedures ....................................................................................................... 44
Preliminary replacement requirements ............................................................................................... 44
Tools required .................................................................................................................... 44
Service considerations ....................................................................................................... 44
Plastic parts ....................................................................................................... 44
Cables and and pointing stick connectors ......................................................... 45
Drive handling ................................................................................................... 45
Grounding guidelines ......................................................................................................... 46
Electrostatic discharge damage ........................................................................ 46
Packaging and transporting guidelines ............................................. 47
Workstation guidelines .....................................................................  47
Equipment guidelines ....................................................................... 48
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							Component replacement procedures ................................................................................................. 49
Service tag and PCID label ................................................................................................ 49
Service tag ........................................................................................................ 49
PCID label ......................................................................................................... 49
Windows 8 models ........................................................................... 50
Non Windows 8 models .................................................................... 50
Computer feet .................................................................................................................... 51
Battery ............................................................................................................................... 51
SIM .................................................................................................................................... 52
Service access cover ......................................................................................................... 52
Primary hard drive ............................................................................................................. 54
Secondary hard drive ......................................................................................................... 56
Smart Card reader ............................................................................................................. 58
Bluetooth module ............................................................................................................... 59
WLAN module .................................................................................................................... 60
WWAN module .................................................................................................................. 62
RTC battery ....................................................................................................................... 63
Optical drive ....................................................................................................................... 63
Upgrade bay hard drive ..................................................................................................... 66
Primary memory module .................................................................................................... 67
Expansion memory module ............................................................................................... 69
Keyboard ........................................................................................................................... 71
Fan/graphics board heat sink assembly ............................................................................ 75
Display bezel ..................................................................................................................... 78
Display panel ..................................................................................................................... 79
Display panel cable ............................................................................................................ 81
Hinge brackets ................................................................................................................... 81
Webcam module ................................................................................................................ 82
Top cover ........................................................................................................................... 83
Display assembly ............................................................................................................... 88
Power button board ........................................................................................................... 91
Application button board .................................................................................................... 92
Fingerprint reader .............................................................................................................. 93
Audio/USB 2.0 board ......................................................................................................... 94
Speaker assembly ............................................................................................................. 96
Modem module .................................................................................................................. 97
Display (VGA) port ............................................................................................................. 98
Modem module cable ...................................................................................................... 100
Card reader/USB 3.0 board ............................................................................................. 102
Bluetooth module cable ................................................................................................... 103
System board ................................................................................................................... 103
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							Network cable and jack .................................................................................................... 107
Power connector cable ....................................................................................................  107
Security lock ....................................................................................................................  108
Processor heat sink .........................................................................................................  110
Processor ......................................................................................................................... 112
Fan/Heat sink ................................................................................................................... 114
Graphics board ................................................................................................................ 115
Fan ................................................................................................................................... 116
5  Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 118
Windows 8 — Computer Setup (BIOS) and Advanced System Diagnostics ...................................  118
Starting Computer Setup .................................................................................................  118
Navigating and selecting in Computer Setup ................................................................... 118
Restoring factory settings in Computer Setup .................................................................  119
Updating the BIOS ........................................................................................................... 120
Determining the BIOS version ......................................................................... 120
Downloading a BIOS update ........................................................................... 120
Windows 7 — Computer Setup (BIOS) and Advanced System Diagnostics ...................................  121
Starting Computer Setup .................................................................................................  121
Navigating and selecting in Computer Setup ................................................................... 121
Restoring factory settings in Computer Setup .................................................................  123
Updating the BIOS ........................................................................................................... 123
Determining the BIOS version ......................................................................... 123
Downloading a BIOS update ........................................................................... 124
Using Advanced System Diagnostics .............................................................  125
SUSE Linux — Computer Setup (BIOS) ..........................................................................................  125
Starting Computer Setup .................................................................................................  125
Using Computer Setup ....................................................................................................  126
Navigating and selecting in Computer Setup ..................................................  126
Restoring factory settings in Computer Setup .................................................................  126
Updating the BIOS ........................................................................................................... 127
Determining the BIOS version .........................................................................................  127
Downloading a BIOS update ...........................................................................................  128
Using Advanced Diagnostics ...........................................................................................  128
6  Specifications .............................................................................................................................................. 130
Computer specifications ...................................................................................................................  130
43.9 cm (17.3 in) WVA display specifications .................................................................................. 131
Hard drive specifications ..................................................................................................................  131
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications ...........................................  132
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ...........................................  132
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							DVD±RW SuperMulti Double-Layer Drive specifications ................................................................. 133
DVD-ROM Drive specifications ........................................................................................................ 134
7  Backup and recovery .................................................................................................................................. 135
Windows 7 — Backup and recovery ................................................................................................ 135
Creating recovery media with HP Recovery Disc Creator ............................................... 135
Creating recovery media ................................................................................. 136
Backing up your information ............................................................................ 136
Performing a system recovery ........................................................................ 137
Using the Windows recovery tools ................................................. 137
Using f11 recovery tools ................................................................. 137
Using a Windows 7 operating system DVD (purchased
separately) ...................................................................................... 139
Windows 8 — Backup and recovery ................................................................................................ 139
Using the Windows recovery tools ................................................................................... 139
Using f11 recovery tools .................................................................................................. 140
Using Windows 8 operating system media (purchased separately) ................................ 141
Using Windows Refresh for quick and easy recovery ..................................................... 142
Remove everything and reinstall Windows ...................................................................... 142
Using HP Software Setup ................................................................................................ 143
SUSE Linux — Backup and recovery ............................................................................................... 143
Performing a system recovery ......................................................................................... 143
Backing up your information ............................................................................................ 144
8  Power cord set requirements .................................................................................................................... 145
Requirements for all countries .......................................................................................................... 145
Requirements for specific countries and regions ............................................................................. 145
9  Recycling ..................................................................................................................................................... 147
Index ................................................................................................................................................................. 148
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							1 Product description
Category Description
Product NameHP EliteBook 8770w Mobile Workstation
ProcessorsNext Generation Intel® Core™ i7 processors, (support Intel Turbo Boost Technology):
●i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W
●i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
●i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W
●i7-2820QM, 2.3 GHz (turbo up to 3.4 GHz) quad-core processor, 8 MB L3 cache, 8 threads,
45W
●i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W
  Next Generation Intel® Core™ i5 processors, (support Intel Turbo Boost Technology Technology):
●i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
●i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W
ChipsetMobile Intel QM77
GraphicsSupport for the following graphics subsystem graphics boards (all feature OpenGL driver support):
●AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support)
●NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory
●NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory
●NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory
Display
●Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without
webcam
●Display panel, 43.9 cm (17.3 in), FHD AG LED WVA
●Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not
available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and
cables, and 2 WWAN antenna and cables)
●Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam
(not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and
cables, and 2 WWAN antenna and cables)
Memory4 customer-accessible/upgradable memory module slots
  Supports dual-channel memory
  Supports up to 32,768 GB of system RAM
  DDR3 1600MHz PC3-12800 SODIMMS
1 
						

							Category Description
  Supports the following configurations:
●2048 MB total system memory (2048 × 1)
●4096 MB total system memory (4096 × 1)
●4096 MB total system memory (2048 × 2)
●8192 MB total system memory (8192 × 1)
●8192 MB total system memory (4096 × 2)
●8192 MB total system memory (2048 × 4); only available on computer models equipped with a
quad-core processor
●12288MB Total System Memory (4096MB x 3)
●16384 MB total system memory (8192 x 2)
●16384 MB total system memory (4096 x 4); only available on computer models equipped with a
quad-core processor
●32768 MB total system memory (8192 x 4); only available on computer models equipped with a
quad-core processor
Primary and
secondary storageSupports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in)
solid-state drive for primary and secondary storage.
  Support for RAID 0/1/5
  Supports the following Serial ATA (SATA), 7200-rpm drives:
●750 GB
●500 GB
●320 GB
●500 GB self encrypting drive (SED)
  Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):
●256 GB Self Encrypting Drive (SED)
●128 GB
●160 GB
●180 GB
●24 GB
Upgrade bay 
  Supports the following 12.7 mm 6.35 cm (0.5 in) tray load SATA optical drives:
 
●Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive
●±RW SuperMulti Double-Layer Drive
●DVD±RW SuperMulti Double-Layer Drive
●DVD-ROM Drive (defeatured combo)
 Supports a 7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm
  Supports No Drive option
Audio and videoIntegrated dual-array microphone
  High-definition (HD) audio with SRS premium sound
2 Chapter 1   Product description