HP DSS 5 User Manual

							Figure 3-59  DSS template groups
123
Table 3-23  DSS template groups
Callout Component Description
1Nested
template
groupsA list of the nested template groups defined on the DSS server.
2 Templates
contained in
the nested
groupA list of the templates defined in a nested template group on the DSS server.
3Apply OrderLists the order of application of templates in a group.
Add a template to a group
▲Select one or more templates from the Template List area.
Right-click the selected template(s), select Add to Group, and then click the group to add the
template(s).
-or-
Drag and drop the template(s) onto the group in the Template Groups area.
The templates in a group are given an order of application for when they are applied to a product.
This order of application is listed in the group's Apply Order column.
The apply order for a template group designates the order in which templates in the group, and their
associated device settings, are applied to a product. The template with the greatest numerical apply
order value is applied last.
For example, if two templates in the same group both have send to folder settings defined, the send
to folder settings defined in the template with the higher numerical apply order value will take
precedence. However, a template with a lower numerical apply order value may have a group of
settings not defined in templates with higher apply order values. In this case, that group of settings
would be part of the overall settings applied to the selected product.
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							The following table is a scaled down example of template application ordering and settings
precedence.
Table 3-24  Template groups apply order example
Template example Apply order Settings
Template A 1 Send to folder
●Default Color Preference: Black/Gray
●Default Resolution: 600 dpi
General
●Name: Admin
Template B 2 Send to folder
●Default Color Preference: Color
●Default Resolution: 200 dpi
Final net settings Template A +
Template B
Template B takes
precedence for
common settings.
Settings in Template
A, but not in
Template B, are
included.Send to folder
●Default Color Preference: Color
●Default Resolution: 200 dpi
General
●Name: Admin
Use the Remove Group... and Rename buttons to remove or rename groups in the Template Groups
area.
Template list
The Template List area of the Template Configuration tab lists all the available templates on the DSS
server. DSS templates can be edited, copied, removed, and configured in this area.
Edit a template
Use the following steps to edit a template:
1.Select a template from the Template List area.
2.Click the Edit Template... button.
3.Change the Name, Description, or Configurable Features settings for the template.
4.Click the OK button to save your changes.
Copy a template
The copy template functionality allows you to create a new template, with a unique name, based on
an existing template. When creating a copy of a template, the Configurable Features defined in the
source template may be changed for the new template.
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							NOTE:The model number and firmware version of the product used to create the original template
are available on the Information tab of the copied template.
1.Select a template from the Template List area to copy.
2.Click the Copy Template... button.
3.Enter a unique name for the copied template in the Name field.
NOTE:Copied templates cannot be saved with the name of an existing template.
4.Enter a description for the template in the Description field.
5.Select, or de-select, any features in the Configurable Features area.
6.Click the OK button to save the copied template.
Remove a template
Use the following steps to remove a template from the DSS server:
1.Select a template from the Template List area.
2.Click the Remove Template... button.
3.Click the Yes button in the dialog window to confirm the removal of the template.
NOTE:The template is also removed from any groups it has been associated with.
Configure a template
The configure template option allows specific changes to be made to a template's settings. Clicking
the Configure Template button opens a set of tabs containing tabs for each configurable feature
specified in the template settings.
For example, if the Send to Folder feature has been checked in the Configurable Features area of the
template, the Send to Folder settings tab will be available for editing in the Configure Template sub-
tab set.
Use the following steps to configure a template:
1.Select a template from the Template List area.
2.Click the Configure Template... button.
3.Edit the template settings.
4.Click the Apply button.
5.Click the OK button.
Apply a template
A DSS-enabled product can have either individual templates or template groups applied to it.
Templates and template groups can also be applied to device groups.
Use the following steps to apply templates to a product:
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							1.Click the Device Configuration tab.
2.Select a device from the Device List.
3.Right-click the selected device.
4.Choose Apply Template to apply a single template to the device, or choose Apply Template
Group to apply a template group to the device.
The Template Apply Summary window displays, listing the specific details of the template application
process. The Description column lists whether the template or template group was successfully
applied.
Template settings can be overridden by changes to the product settings made at the product control-
panel. If the settings in a template are not being applied as expected, it might be necessary to reapply
the template to the product.
External Database Configuration
The primary means for configuring DSS to use an external database, which is any database other
than the one DSS installs by default, is during installation. It is also possible to change the database
that DSS uses, either from the default database to an external database, or from one external
database to another, after software installation. This is done by running a utility that allows the
administrator to change the connection string that DSS uses to connect to its database. This must
only be done with CAREFUL CONSIDERATION of the following point:
●Data that exists in the database which DSS is currently using will be lost and not transferred to
the new database. This includes, but is not limited to, DSS address books and job logs.
To change the database connection string after installation:
1.Run the utility
\scripts\ExternalDbConfigurationUtility
\Hp.Dss.Utility.ExternalDbConfiguration.exe
This utility provides the same UI for setting the database connection string as seen during
installation. See step seven of 
Installer screens and options on page 37 for instructions.
2.Stop and then re-start the DSS service
3.Remove all the FutureSmart devices from DSS, and then add them back to DSS.
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							4 Support and troubleshooting
This chapter contains the following topics:
●
Obtaining support
●
DSS error messages
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							Obtaining support
This section contains the following topics:
●
HP Customer Care service and support
●
Finding documentation and other supporting information
●
Using Internet support
HP Customer Care service and support
HP provides free phone support for Digital Sending Software. The support is provided by the
HP LaserJet support organization. For contact numbers, please visit 
www.hp.com/support.
Finding documentation and other supporting information
The following table outlines the source for, and description of, the information that is available about
issues that can arise when using HP DSS.
Table 4-1  Sources of information
Source Description
Device online Help system DSS-enabled devices feature an online Help system that provides instructions for
resolving common problems. To use Help, press ? on the control panel.
DSS event log The event log is a list of major events that DSS encounters. It can be accessed by
navigating to the Log tab of the DSS Configuration Utility.
Two logs can be viewed:
●The Configuration Utility Log tab shows general log messages for DSS.
●In the Device Configuration section of the Configuration Utility, a second Log
tab shows log messages that are specific to the selected device.
See the Help file for the Configuration Utility for a list of messages and
recommended actions.
Windows Event Viewer messages The Windows Application Event log and System Event log can provide significant
information for issue resolution. Both logs may contain some information logged
by DSS, as well as information logged by other applications, that can point to the
causes of DSS behavior
Control-panel messages Messages appear on the device control panel to report Digital Sending problems.
Configuration Utility messages Messages appear in the Configuration Utility when problems occur.
Alert notifications E‑mail alert notifications can be sent when Digital Sending problems occur.
Administrators can configure DSS to send alert e-mails on the General tab of the
Configuration Utility.
Using Internet support
Information about the software and all documentation can be found at the following Website:
www.hp.com/support/dss
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							DSS error messages
Select the Notify administrator of critical error check box on the General tab of the Configuration
Utility to receive e‑mail messages when critical errors occur. The subject line of these e‑mail
messages reads: Digital Sending Software – Critical Error Notification. The e‑mail message body
reads as follows: "The Digital Sending Software server [server TCP/IP] incurred a critical error [error
message]. This error might require administrative action."
This section lists some of the critical-error messages that might be sent.
Table 4-2  Critical error messages
Error Message Suggested Actions
Insufficient disk space to allow job Check available disk space on the DSS server. In some
high-usage environments where numerous devices are
configured in DSS, several gigabytes of free disk space
might be required during peak usage periods.
A notification message was not printed on the [device TCP/
IP] printerVerify that DSS can communicate with the device that is
indicated in the message.
Address Book checking terminated with a severe corruption
indicationCall HP Support or an authorized service provider. The
Address Book might need to be rebuilt.
The SMTP server didn't accept the e‑mail message because
it was too bigReduce the e‑mail size limit in DSS to a number less than
the limit that is configured at the SMTP server.
A disk file was not downloaded to the [device IP] printer Remove the device (indicated by the TCP/IP address) and
add the device back again to DSS.
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							110 Chapter 4   Support and troubleshooting ENWW 
						

							Index
A
Address Book Manager (ABM)
90
importing addresses 91
addressing
Address Book Manager
(ABM) 90
configuring address books 91
Exchange contacts 95
guest address books 96
LDAP filters 96
LDAP replication 96
personal address books 95
public address books 96
authentication
device settings 63
LDAP server 57
Microsoft Windows 60
C
checklist, installation 37
Configuration Utility
add devices to a device
group 56
add licenses 46
adding devices 52
Addressing tab 90
authentication 57
authentication methods 57
Authentication tab 57
auto-generate licenses 48
Configure Devices tab 63
create a device group 56
device addressing settings 65
device configuration 54, 63
Device Configuration tab 50
device default settings 66
device list, overview 55
device log settings 66device management 50
device settings 54, 63
general device settings 64
licensing 46
Log tab 66
Preferences tab 66
remote version 13
remove devices from a device
group 57
remove licenses 47
removing devices 53
Send to Fax settings 74
Send to Folder settings 67, 71
Send to Workflow settings 78
settings 12
using the Configuration Utility
45
D
database
data structures 17
technical overview 15
device
firmware requirements 28
hardware requirements 26
software requirements 24
devices
supported devices 5
digital sending
Digital Sending Software
(DSS) 6
Embedded Digital Sending 6
types 6
Digital Sending Software 6
advantages 3
Configuration Utility 12
database 15
differences with Web
Jetadmin 9DSS service 13
enabled devices 14
local data store 16
using the Configuration Utility
45
Windows Active Directory
Services settings 97
documentation 108
drivers, install
license agreement 38
DSS. 
See Digital Sending
Software
E
error messages 109
Exchange contacts 95
F
fax
internet 16
LAN 16
firmware
requirements 28
G
guest address books 96
H
hardware
requirements 26
help
HP Customer Care 108
online 108
Web 108
HP Website 108
I
installation
planning 24
pre-installation checklist 37
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							requirements 24
settings 37
using the installer 37
internet site, HP 108
IRIS OCR engine 14
L
LDAP filters 96
LDAP replication 96
LDAP server authentication 57
licensing 17
add 46
auto-generate 48
auto-generate license 18
remove 47
requirements 18
trial 18
logs
types of 108
M
messages
types of 108
Microsoft Windows
authentication 60
O
online help 108
P
personal address books 95
ports
requirements 30
printing-system software, install
license agreement 38
public address books 96
R
Remote Configuration Utility 13
requirements
firmware 28
hardware 26
licensing 18
ports 30
software 24
S
Send to E‑mail
device settings 74
DSS settings 71Send to Fax
compatible fax programs 75
device settings 78
DSS settings 75
Send to Folder
device settings 71
DSS settings 67
Send to Workflow
device settings 89
DSS settings 79
menu structure 79
settings
Configuration Utility 12
software
requirements 24
software license agreement 38
support
documents 108
HP Customer Care 108
Web 108
supported devices 5
T
troubleshooting
error messages 109
W
Website, HP 108
Windows Active Directory Services
addressing settings 98
authentication settings 97
112 IndexENWW