HP Deskjet F4583 User Manual
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Print troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. •Check cartridges •Check paper •Check product •Check printer settings •Reset the product Check cartridges Try the following solutions. •Solution 1: Make sure you are using genuine HP ink cartridges •Solution 2: Check the ink levels Solution 1: Make sure you are using genuine HP ink cartridges Solution:Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Chapter 9 48 Solve a problem Solve a problem
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause:Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution:Check the estimated ink levels in the cartridges. NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable. For more information, see: “Check the estimated ink levels” on page 37 Cause:The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Check paper Try the following solutions. •Solution 1: Make sure only one type of paper is loaded •Solution 2: Load the stack of paper correctly Solution 1: Make sure only one type of paper is loaded Solution:Load only one type of paper at a time. Cause:More than one type of paper was loaded in the paper tray. If this did not solve the issue, try the next solution. Solution 2: Load the stack of paper correctly Solution:Remove the stack of paper from the paper tray, reload the paper, and then slide the paper-width guide inward until it stops at the edge of the paper. For more information, see: “Load media” on page 27 Cause:The paper guides were not positioned correctly. Print troubleshooting 49 Solve a problem
Check product Try the following solutions. •Solution 1: Align the print cartridges •Solution 2: Automatically clean the print cartridges. Solution 1: Align the print cartridges Solution:Aligning the print cartridges can help ensure high-quality output. To align the print cartridges from the HP Photosmart Software 1.Load letter or A4 unused plain white paper into the paper tray. 2.In the HP Solution Center, click Settings. 3.In the Print Settings area, click Printer Toolbox. NOTE:You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4.Click the Device Services tab. 5.Click Align the Print Cartridges. 6.When prompted, ensure plain white letter or A4 paper is loaded in the paper tray and follow the onscreen instructions. NOTE:If you have colored paper loaded in the paper tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the paper tray, and then try the alignment again. The product prints a print cartridge alignment sheet. 7.Load the page print side down on the right front corner of the glass, and then press Start Copy Black or Start Copy Color to scan the page. When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page. Cause:The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 2: Automatically clean the print cartridges. Solution:Clean the print cartridges. For more information, see “Automatically clean print cartridges” on page 38 Cause:The print cartridge nozzles needed to be cleaned. If this did not solve the issue, try the next solution. Check printer settings Try the following solutions. Chapter 9 50 Solve a problem Solve a problem
•Solution 1: Check the print settings •Solution 2: Verify the paper size setting •Solution 3: Check the printer margins Solution 1: Check the print settings Solution:Check the print settings. •Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. •Check the print quality setting and make sure it matches the type of paper loaded in the product. You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper, is loaded in the paper tray. NOTE:On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required. Cause:The print settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: Verify the paper size setting Solution:Verify that you have selected the proper paper size setting for your project. Make sure that you have loaded the correct paper size in the paper tray. Cause:The paper size setting might not have been set correctly for the project you were printing. If this did not solve the issue, try the next solution. Solution 3: Check the printer margins Solution:Check the printer margins. Print troubleshooting 51 Solve a problem
Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1.Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2.Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, see the documentation that came with the software. 3.Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application. Cause:The margins were not set correctly in your software application. If this did not solve the issue, try the next solution. Reset the product Solution:Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause:The product experienced an error. If this did not solve the issue, try the next solution. Scan troubleshooting Use this section to solve these scan problems: •Scanned image is incorrectly cropped •Scanned image shows dotted lines instead of text •Text format is incorrect •Text is incorrect or missing Scanned image is incorrectly cropped Solution:The autocropping feature in the HP Solution Center software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the HP Solution Center software and crop the scanned image manually, or not at all. Cause:The software was set to automatically crop scanned pictures. Scanned image shows dotted lines instead of text Solution:Make a black-and-white copy of the original and then scan the copy. Chapter 9 52 Solve a problem Solve a problem
Cause:If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white. If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution:Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application. In the software, select the correct format so that the scanned text layout and formatting are retained. Cause:The scan document settings were incorrect. Text is incorrect or missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. •Solution 1: Adjust the brightness in the software •Solution 2: Clean the glass and lid Solution 1: Adjust the brightness in the software Solution:Adjust the brightness in the software, and then rescan the original. Cause:The brightness was not set correctly. If this did not solve the issue, try the next solution. Solution 2: Clean the glass and lid Solution:Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid. Cause:Debris might have been stuck on the glass or on the back of the document lid. This can cause poor-quality scans. Copy troubleshooting Use this section to solve these copy problems: •Parts of the original do not appear or are cut off •The printout is blank Copy troubleshooting 53 Solve a problem
Parts of the original do not appear or are cut off Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. •Solution 1: Place the original correctly on the glass •Solution 2: Clean the scanner glass Solution 1: Place the original correctly on the glass Solution:Load your original print side down on the right front corner of the glass. Cause:The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 2: Clean the scanner glass Solution:Clean the scanner glass and make sure that there are no foreign materials adhering to it. Cause:The scanner glass was dirty, causing the product to include an area in the copy that was larger than the document. The printout is blank Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. •Solution 1: Place the original correctly on the glass •Solution 2: Check the ink levels in the print cartridges Solution 1: Place the original correctly on the glass Solution:Load your original print side down on the right front corner of the glass. Chapter 9 54 Solve a problem Solve a problem
Cause:The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels in the print cartridges Solution:Check the estimated ink levels remaining in the print cartridges. NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. Cause:The print cartridges needed to be cleaned or there was insufficient ink. Errors This section contains the following categories of messages about your product: •Flashing lights •Wireless indicator light •Printing in ink-backup mode Flashing lights The lights on the product flash in special sequences to inform you about various status or error conditions. Refer to the following table for information on solving your error condition based on which lights are on or flashing on the product. Errors 55 Solve a problem
On lightAttentionlightInk levelindicatorlight DescriptionSolution OffOffOffThe product is turned off.Press the On button toturn the product on. OnFastblinkingBoth fastblinkingThe tape was notremoved from one orboth print cartridges. Remove the printcartridge, remove tape,and reinsert the printcartridge. OnFastblinkingCurrent inklevelsThe product is out ofpaper. The product has a paperjam. Load paper and press anybutton to resume. Remove paper jam andpress any button toresume. OnFastblinkingCurrent inklevelsThe front access door orthe print cartridge accessdoor is open. Close the front accessdoor or the print cartridgeaccess door. OnFastblinkingBoth fastblinkingThe print cartridges aremissing or not seatedcorrectly. The print cartridge mightbe defective. The tape was notremoved from one orboth print cartridges. The print cartridge is notintended for use in thisproduct. Install or remove andreinsert print cartridges. Remove the printcartridge, remove tape,and reinsert the printcartridge. The print cartridge mightnot be supported for use inthe product. For moreinformation aboutcompatible printcartridges, see “Order inksupplies” on page 37. OnFastBlinkingCurrent inklevelsThe print carriage isstalled.Open the front accessdoor, and clear thecarriage jam. Press any button exceptthe On button. Pressing the On buttonwill turn off the product. OnOffTri-colorprintcartridgelight On Black printcartridgelight Off The tri-color printcartridge is getting lowon ink. The tri-color printcartridge has beenremoved. Replace the tri-color printcartridge when printquality is no longeracceptable. Replace the tri-color printcartridge, or print in ink-backup mode with theblack print cartridge. Formore information, see“Printing in ink-backupmode” on page 58. OnOffTri-colorprintThe black print cartridgeis getting low on ink.Replace the black printcartridge when print Chapter 9 56 Solve a problem Solve a problem
On lightAttentionlightInk levelindicatorlight DescriptionSolution cartridgelight Off Black printcartridgelight On The black print cartridgehas been removed.quality is no longeracceptable. Replace the black printcartridge, or print in ink-backup mode with thetricolor print cartridge. Formore information, see“Printing in ink-backupmode” on page 58. BlinkingOffCurrent inklevelsProduct is processingprint, scan, copy ormaintenance job such asalignment. Wait for product tocomplete job. FastBlinkingFastBlinkingBoth fastblinkingThe product has a fatalerror.1.Turn off the product. 2.Unplug the powercord. 3.Wait a minute, thenplug the power cordback in. 4.Turn on the product. If the problem persists,contact HP Support. Wireless indicator light The wireless indicator on the product flashes in special sequences to inform you about various status or error conditions. Refer to the following table for information on solving your error condition based on the wireless indicator flashing on the product. Table 9-1 Wireless indicator light Wireless buttonlight Wireless DescriptionSolution OnThe product isconnected to awireless network. Wireless ProtectedSetup (WPS)successful. The product can now printwirelessly. (continued) Errors 57 Solve a problem