HP Deskjet F4583 User Manual

							Find the cartridge number
1.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2.Click the Estimated Ink Level tab.
The estimated ink levels for the print cartridges appear. Use the menu at the bottom
to select Cartridge details.
To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE:Ordering cartridges online is not supported in all countries/regions. If it is not
available in your country/region, you may still view supplies information and print a
list for reference when shopping at a local HP reseller.
To order ink cartridges from your desktop
▲To learn which HP supplies work with your printer, order supplies online, or create a
printable shopping list, open HP Solution Center and select the online shopping
feature.
Cartridge information and links to online shopping also appear on ink alert messages.
In addition, you can find cartridge information and order online by visiting
www.hp.com/buy/supplies.
NOTE:Ordering cartridges online is not supported in all countries/regions. If it
is not available in your country/region, you may still view supplies information and
print a list for reference when shopping at a local HP reseller.
Related topics
“Choose the right cartridges” on page 38
Choose the right cartridges
HP recommends that you use original HP cartridges. Original HP cartridges are designed
and tested with HP printers to help you easily produce great results, time after time.
Related topics
“Order ink supplies” on page 37
Automatically clean print cartridges
If your printed pages are faded or if they contain ink streaks, the print cartridges might be
low on ink or might need to be cleaned. For more information, see “Check the estimated
ink levels” on page 37.
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							If the print cartridges are not low on ink, clean the print cartridges automatically.
CAUTION:Clean print cartridges only when necessary. Unnecessary cleaning
wastes ink and shortens the life of the cartridge.
To clean the print cartridges
1.In the HP Solution Center, click Settings. In the Print Settings area, click Printer
Toolbox.
2.Click Clean the Print Cartridges.
3.Click Clean, and then follow the onscreen instructions.
Replace the cartridges
To replace the cartridges
1.Check power
2.Load paper
▲Load full-size paper in the paper tray.
3.Remove cartridge.
a. Open cartridge door.
Wait for print carriage to move to center of the product.
b. Press down to release cartridge, then remove it from slot.
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							4.Insert new cartridge.
a. Remove cartridge from packaging.
b. Remove plastic tape using pink pull tab.
c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.
d. Close cartridge door.
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							5.Align cartridges.
6.View the animation for this topic.
Related topics
•“Choose the right cartridges” on page 38
•“Order ink supplies” on page 37
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted
and the end of warranty date has not been reached. The end of warranty date, in YYYY/
MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
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							Chapter 8
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							9 Solve a problem
This section contains the following topics:
•HP support
•Setup troubleshooting
•Print troubleshooting
•Scan troubleshooting
•Copy troubleshooting
•Errors
HP support
•Support process
•HP support by phone
•Additional warranty options
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2.Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date product
information and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and HP newsgrams that are available
when you register the product
3.Call HP support. Support options and availability vary by product, country/region, and
language.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•Support phone numbers
•After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
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							Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•Product name (HP Deskjet F4500 All-in-One series)
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1.Disconnect the USB cable from the computer.
2.Uninstall the software (if you have already installed it).
For more information, see “Uninstall and reinstall the software” on page 47.
3.Restart your computer.
4.Turn off the product, wait one minute, then restart it.
5.Reinstall the HP Photosmart software.
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							CAUTION:Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•The product will not turn on
•After setting up the product, it does not print
•The registration screen does not appear
•Uninstall and reinstall the software
The product will not turn on
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Make sure the power cord is connected
•Solution 2: Press the On button more slowly
Solution 1: Make sure the power cord is connected
Solution:
•Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
•If you are using a power strip, make sure the power strip is on. Or, try plugging
the product directly into a power outlet.
•Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
•If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.
Cause:The product was not properly connected to a power supply.
If this did not solve the issue, try the next solution.
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							Solution 2: Press the On button more slowly
Solution:The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION:If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause:You pressed the On button too quickly.
After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Press the On button to turn on the product
•Solution 2: Set your product as the default printer
•Solution 3: Check the connection between the product and computer
Solution 1: Press the On button to turn on the product
Solution:Look at the On button located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause:The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution:Use the system tools on your computer to change your product to be the
default printer.
Cause:You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution:Check the connection between the product and computer.
Cause:The product and computer were not communicating with each other.
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							The registration screen does not appear
Solution:You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Deskjet F4500
All-in-One series, and then clicking Product Registration.
Cause:The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
To uninstall and reinstall the software
1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2.Double-click Add/Remove Programs (or click Uninstall a program).
3.Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4.Disconnect the product from your computer.
5.Restart your computer.
NOTE:It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE:If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE:If you no longer have the installation CD, you can download the software
from www.hp.com/support.
7.Follow the onscreen instructions and the instructions provided in the printed
documentation that came with the product.
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
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