HP Deskjet F4280 User Manual

							If you are using print cartridges that are not compatible with the product, replace the 
indicated print cartridges with print cartridges that are compatible. 
If it appears that you are using the correct print cartridges, proceed to the next 
solution. 
For more information, see:
•Shop for ink supplies 
•Replace the print cartridges 
Cause: The indicated print cartridges were not compatible with the product. 
If this did not solve the issue, try the next solution.
Solution 2: Contact HP customer support 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support. 
Cause: The print cartridges were not intended for use in this product.
Print cartridges in wrong slot 
Solution: Make sure the print cartridges are installed into the correct slots. If they 
are, remove and reinsert the print cartridges and verify that they are fully inserted and
locked in place.
Chapter 12 
198 Troubleshooting
Troubleshooting
 
						

							To make sure the print cartridges are installed correctly 
1. Make sure the product is turned on. 
2. Open the print cartridge door. 
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product. 
For a list of compatible print cartridges, see the printed documentation that came 
with the product. 
4. Remove the black print cartridge from the slot on the right. Do not touch the ink 
nozzles or the copper-colored contacts. Check for possible damage to the copper- 
colored contacts or ink nozzles. 
Make sure the clear plastic tape has been removed. If it is still covering the ink 
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure 
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Errors 199
Troubleshooting
 
						

							5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then 
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
NOTE:If the print cartridges are installed in the wrong slots and you cannot 
remove them from the product, contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for 
information on calling for technical support.
Cause: The indicated print cartridges were installed incorrectly.
Print cartridge problem 
The message might indicate which cartridge is causing the problem. If so, try the following 
solutions to resolv e the issue. Solutions are listed in order, with the most likely solution 
first. If the first solution does not solve the problem, continue trying the remaining solutions 
until the issue is resolved. 
If the message does not indicate which cartridge is causing the problem, follow these 
steps to determine which cartridge is the problem cartridge. After you determine which 
cartridge is the problem cartridge, continue with the first solution. 
To determine which print cartridge is having the problem 
1. Make sure the product is on. 
2. Open the print cartridge door. 
The print carriage moves to the far right side of the product.
Chapter 12 
200 Troubleshooting
Troubleshooting
 
						

							3.Check to make sure you are using the correct print cartridges for your product. For a 
list of compatible print cartridges, see the printed documentation that came with the 
product. 
4. Remove the black print cartridge from the slot on the right. 
Press down on the cartridge to release it, and then pull it toward you out of the slot.
1Tri-color print cartridge
2Black print cartridge
5. Close the print cartridge door. 
6. Check to see if the error has been resolved. 
• If the error has been resolved, then there is a problem with the black print 
cartridge. 
• If the error has not been resolved, continue to the next step. 
7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward 
into the slot on the right. Then push the print cartridge forward until it clicks into the 
slot.
8. Remove the tri-color print cartridge from the slot on the left. 
Press down on the cartridge to release it, and then pull it toward you out of the slot. 
9. Close the print cartridge door. 
10. Check to see if the error has been resolved. 
• If the error has been resolved, then there is a problem with the tri-color print 
cartridge. 
• If the error has not been resolved, then there is a problem with both print 
cartridges.
Errors 201
Troubleshooting
 
						

							11.Open the print cartridge door and reinsert the tri-color print cartridge by sliding it 
forward into the sl ot on the left. Then push the print cartridge forward until it clicks into 
the slot. 
12. Close the print cartridge door. 
•Solution 1: Remove and reinsert the print cartridges 
•Solution 2: Clean the print cartridge contacts 
•Solution 3: Replace the print cartridges 
Solution 1: Remove and reinsert the print cartridges 
Solution: Remove and reinsert the print cartridges and verify that they are fully 
inserted and locked in place. 
Also, make sure the print cartridges  are installed into the correct slots. 
To make sure the print cartridges are installed correctly 
1. Make sure the product is turned on. 
2. Open the print cartridge door. 
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product. 
For a list of compatible print cartridges, see the printed documentation that came 
with the product.
Chapter 12 
202 Troubleshooting
Troubleshooting
 
						

							4.Remove the black print cartridge from the slot on the right. Do not touch the ink 
nozzles or the copper-colored contacts. Check for possible damage to the copper- 
colored contacts or ink nozzles. 
Make sure the clear plastic tape has been removed. If it is still covering the ink 
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure 
you do not remove the copper colored tape containing the electrical contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then 
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 
Cause: The indicated print cartridges were installed incorrectly. 
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts on the print carridge(s) that are 
experiencing the problem.
Errors 203
Troubleshooting
 
						

							Make sure you have the following materials available: 
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart 
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•Distilled, filtered, or bottled water (tap water might contain contaminants that can 
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge 
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts 
1. Turn on the product and open the print cartridge door. 
The print carriage moves to the far right side of the product.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from 
the back of the product. 
3. Lightly press down on the print cartridge to release it, and then pull it towards you 
out of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and 
clean each print cartridge one at a time. Do not leave a print cartridge outside 
the HP All-in-One for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup. 
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze 
any excess water from it. 
6. Hold the print cartridge by its sides.
Chapter 12 
204 Troubleshooting
Troubleshooting
 
						

							7.Clean only the copper-colored contacts. Allow the print cartridges to dry for 
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back 
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
9. Repeat if necessary for the other print cartridge. 
10. Gently close the print cartridge door and plug the power cord into the back of the 
product.
Cause: The print cartridge contacts needed to be cleaned. 
If this did not solve the issue, try the next solution.
Errors 205
Troubleshooting
 
						

							Solution 3: Replace the print cartridges 
Solution: Replace the print cartridges that are experiencing the problem. If only one 
of the print cartridges is experiencing the problem, you can also remove it and print 
using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the 
computer. You cannot initiate a print job  from the control panel (such as copying 
or scanning an original). For more information, see Use ink-backup mode .
Cause:One or both of the print cartridges were having a problem.
Chapter 12 
206 Troubleshooting
Troubleshooting
 
						

							13 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One. 
This section contains  the following topics: 
•Warranty 
•Print cartridge warranty information 
•Support process 
•Before you call HP customer support 
•HP support by phone 
•Additional warranty options 
•HP Quick Exchange Service (Japan) 
•HP Korea customer support 
•Prepare the product for shipment 
•Pack the product
Warranty
For more information about the warranty, see the printed documentation that came with the product.
Print cartridge warranty information
The HP cartridge warranty is applicable when the pr oduct is used in its designated HP printing device. 
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. 
During the warranty period the product is covered as  long as the HP ink is not depleted and the end 
of warranty date has not been reached. The end of  warranty date, in YYYY/MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement,  see the printed documentation that came with the 
product.
Support process
If you have a problem, follow these steps: 
1. Check the documentation that came with the product. 
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to 
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes the following features: 
• Fast access to qualified online support specialists
• Software and driver updates for the product 
HP warranty and support 207
HP warranty and support