HP Deskjet F4280 User Manual

							Solution 6: Make sure that the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged 
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
Solution 7: Restart the product
Solution: Turn off the product, and then unplug the power cord. Plug the power 
cord back in, and then press the  On button to turn on the product. 
Cause: The product experienced an error. 
If this did not solve the issue, try the next solution.
Solution 8: Check the print driver status 
Solution: The printer driver status might have changed to either Offline or Stop 
printing . 
To check the printer driver status 
1. In the HP Solution Center, click the Settings tab. 
2. Click Status. 
If the status is  Offline or Stop printing, change the status to Ready. 
Cause: The status of the printer driver has changed. 
If this did not solve the issue, try the next solution.
Solution 9: Check the print queue for canceled jobs
Solution: A print job might remain in the queue after it has been cancelled. The 
cancelled print job jams the queue and prevents the next print job from printing. 
From your computer, open the printer folder and see if the cancelled job remains in 
the print queue. Try to delete the job from  the queue. If the print job remains in the 
queue, try one or both of the following: 
• Disconnect the USB cable from the product, restart the computer, and then 
reconnect the USB cable to the product. 
• Shut down the product, restart the computer, and then restart the product. 
Cause: A deleted print job was still in the queue.
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							The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Restart the product and your computer 
•Solution 2: Try printing another document 
Solution 1: Restart the product and your computer 
Solution: Turn off the product and your computer for 60 seconds, then turn them 
both on and try printing again. 
Cause: The memory in the product was full. 
If this did not solve the issue, try the next solution.
Solution 2: Try printing another document 
Solution: Try printing another document from the same software application. If this 
works, then try printing a previously saved  version of the document that is not corrupt. 
Cause: The document was corrupt.
Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure that the product is turned on 
•Solution 2: Wait for the product to finish other tasks 
•Solution 3: Make sure that the product is the selected printer
•Solution 4: Check the cable connections to the product
•Solution 5: Load more paper in the input tray 
•Solution 6: Check for a paper jam 
•Solution 7: Check for  a print carriage stall 
Solution 1: Make sure that the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
Solution 2: Wait for the pr oduct to finish other tasks 
Solution: If the product is performing another task such as copying or scanning, 
your print job will be delayed until the product completes the current task.
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							Some documents take a long time to print. If nothing has printed several minutes after 
you sent a print job to the product, check the product display to see if there are any 
messages. 
Cause: The product was busy with another task. 
If this did not solve the issue, try the next solution.
Solution 3: Make sure that the product is the selected printer
Solution: Make sure the product is the selected printer in your software application.
TIP:You can set the product as the default printer to ensure that the printer is 
automatically select ed when you select Print in the File menu of your different 
software applications.
Cause: The product was not the selected printer. 
If this did not solve the issue, try the next solution.
Solution 4: Check the cable connections to the product 
Solution: If the product is not properly connected to the computer, communication 
errors can occur.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the stat us of the product. In the HP Photosmart 
Software, click  Settings, and then click Status. 
Cause: The computer was not communicating with the product. 
If this did not solve the issue, try the next solution.
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							Solution 5: Load more paper in the input tray 
Solution: If the product has only a few sheets remaining, load more paper in the 
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack 
of paper against a flat surface, and reload the paper into the input tray. 
For more information, see:
Load full-size paper
Cause: The product was out of paper. 
If this did not solve the issue, try the next solution.
Solution 6: Check for a paper jam
Solution: Clear the paper jam. 
For more information, see:
Clear paper jams 
Cause: The product had a paper jam. 
If this did not solve the issue, try the next solution.
Solution 7: Check for a print carriage stall
Solution: Turn off the product. Lower the input tray, open the front access door, 
and remove any objects that are blocking the print carriage (including any packing 
materials), and then turn on the product.
For more information, see:
The print carriage is stalled 
Cause: The print carriage has stalled.
The pages in my document came out in the wrong order 
Solution: Print the document in reverse order. When the document finishes 
printing, the pages will be in correct order. 
For more information, see:
Print a multiple-page document in reverse order
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							Cause:The print settings were set to print the first page of your document first. 
Because of the way the paper feeds through the product, this means the first page 
will be print side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved. 
•Solution 1: Set the correct margins in your software application 
•Solution 2: Make sure that th e paper size setting is correct 
•Solution 3: Check the paper guide position 
•Solution 4: Make sure the stac k of envelopes is loaded correctly 
Solution 1: Set the correct margins in your software application 
Solution: Check the printer margins. 
Make sure the margin settings for the document do not exceed the printable area of 
the product. 
To check your margin settings 
1. Preview your print job before sending it to the product. 
In most software a pplications, click the File menu, and then click Print Preview. 
2. Check the margins. 
The product uses the margins you have set in your software application, as long 
as they are greater than the minimum margins the product supports. For more 
information about setting margins in your software application, see the
documentation that came with the software. 
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins 
in your software application. 
Cause: The margins were not set correctly in your software application. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure that the paper size setting is correct
Solution: Verify that you have selected the proper paper size setting for your 
project. Make sure that you have loaded the correct paper size in the input tray. 
For example, in some countries/regions you may need to specify A4 as the paper 
size if A (letter) is the default value. 
For more information, see:
Set the paper type for printing
Cause: The paper size setting was not set correctly for the project you were printing. 
If this did not solve the issue, try the next solution.
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							Solution 3: Check the paper guide position 
Solution: Remove the stack of paper from the input tray, and then reload the paper. 
Make sure that you slide the paper-width guide to the right until it stops at the edge 
of the paper. 
For more information, see:
Load paper
Cause: The paper guides are not positioned correctly. 
If this did not solve the issue, try the next solution.
Solution 4: Make sure the stack of envelopes is loaded correctly
Solution: Remove all paper from the input tray. Load a stack of envelopes in the 
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
For more information, see:
Load envelopes 
Cause: A stack of envelopes was loaded incorrectly.
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Check the margins in your software application 
•Solution 2: Make sure the document can fit on a supported paper size 
•Solution 3: Remove and reload the paper in the input tray
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							Solution 1: Check the margins in your software application 
Solution: Make sure the margin settings for the document do not exceed the 
printable area of the product. 
To check your margin settings 
1. Preview your print job before sending it to the product. 
In most software a pplications, click the File menu, and then click Print Preview. 
2. Check the margins. 
The product uses the margins you have set in your software application, as long 
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the 
documentation that came with the software. 
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins 
in your software application. 
Cause: The margins are not set correctly in your software application. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure the document can fit on a supported paper size
Solution: Make sure the layout of the document you are trying to print fits on a paper 
size supported by the product. 
To preview the print layout 
1. Load the correct paper size into the input tray. 
2. Preview your print job before sending it to the product. 
In most software a pplications, click the File menu, and then click Print Preview. 
3. Check the graphics in the document to make sure that the current size fits within 
the printable area of the product. 
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP:Some software applications allow you to scale the document to fit the paper 
size currently selected. A dditionally, you can scale the size of a document from 
the print  Properties dialog box.
Cause:The size of the document you are printing is larger than the paper loaded 
in the input tray. 
If this did not solve the issue, try the next solution.
Solution 3: Remove and reload the paper in the input tray 
Solution: If the paper is misfeeding, it could cause parts of the document to cut off. 
Remove the stack of paper from the input tray, and then reload the paper. Make sure 
that you slide the paper-width guide inward until it stops at the edge of the paper. 
For more information, see:
Load full-size paper
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							Cause:The paper is loaded incorrectly.
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Check the ink levels in the print cartridges 
•Solution 2: Check for blank pages at the end of the document 
•Solution 3: Load more paper in the input tray
•Solution 4: Check the print cartridges for protective tape 
Solution 1: Check the ink levels in the print cartridges 
Solution: Check the estimated ink levels remaining in the print cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning 
purposes only. When you receive a low-ink warning message, consider having a 
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem, 
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists, 
you might need to replace the print cartridges. 
For more information on print cartridges, see Print cartridge troubleshooting . 
Cause: If you are printing black text, and a blank page comes out of the product, 
the black print cartridge might be empty. 
If this did not solve the issue, try the next solution.
Solution 2: Check for blank pages at the end of the document 
Solution: Open the document file in your software application and remove any extra 
pages or lines at the end of the document. 
Cause: The document you are printing contains an additional blank page. 
If this did not solve the issue, try the next solution.
Solution 3: Load more paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the 
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray. 
For more information, see:
Load full-size paper 
Cause: The product was out of paper.
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							If this did not solve the issue, try the next solution.
Solution 4: Check the print cartridges for protective tape 
Solution: Check each print cartridge. The tape might have been removed from the 
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not 
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
For more information, see:
Replace the print cartridges 
Cause: The protective plastic tape was only partially removed from the print 
cartridge.
Ink is spraying the inside of the HP All-in-One when I print a photo 
Solution: Make sure you load photo paper in the input tray before you print a 
borderless print job. 
Cause: The borderless print settings require photo paper to be loaded in the input 
tray. You are using the wrong paper type.
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							Copy troubleshooting
Use this section to solve these copy problems: 
•Nothing happens when I try to copy 
•Parts of the original do not appear or are cut off
•The printout appears enlarged on the page 
•The printout is blank 
•A borderless copy has white space around the edges
Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Make sure that the product is turned on 
•Solution 2: Make sure that the original is placed correctly on the glass
•Solution 3: Wait for the product to finish other tasks
•Solution 4: Make sure the paper loaded is recognized by the product 
•Solution 5: Check for a paper jam 
Solution 1: Make sure that the product is turned on 
Solution: Look at the On button located on the product. If it is not lit, the product is 
turned off. Make sure the power cord is firmly connected to the product and plugged 
into a power outlet. Press the  On button to turn on the product. 
Cause: The product was turned off. 
If this did not solve the issue, try the next solution.
Solution 2: Make sure that the original is placed correctly on the glass
Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
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