HP Deskjet F4240 User Manual

Solution 5: Contact HP support for service 
Solution: If you have completed all of the steps provided in the previous solutions 
and are still having a problem, contact HP support for service. 
Go to: www.hp.com/support . 
If prompted, choose your country/region, and then click  Contact HP for technical 
support. 
Cause: You might need assistance to enable the product or software to function 
properly.
I connected the USB cable, but I am having problems using the HP All-in-One with 
my computer...

After setting up the product, it does not print 
Solution: 
• Look at the On button located on the product. If it is not lit, the product is turned 
off. Make sure the power cord is firmly connected to the product and plugged into
a power outlet. Press the  On button to turn on the product. 
• Make sure the print cartridges are installed. 
• Make sure you have paper loaded in the input tray. 
• Make sure that the product does not have a paper jam. 
• Check that the print carriage is not jammed. 
Open the...

•Check other printers or scanners. You might need to disconnect older products 
from your computer. 
• Try connecting the USB cable to another USB port on your computer. After you 
check the connections, try restarting your  computer. Turn the product off and then 
on again. 
• After you check the connections, try restarting your computer. Turn the product 
off and then on again. 
• If necessary, remove and then install the software you installed with the product 
again. For more information, see...

A red X appears on the USB connect prompt 
Solution: Verify that the product is set up properly, and then try to re-establish the 
connection. 
To retry the USB connection 
1. Verify that the USB cable is set up properly as follows: 
• Unplug the USB cable and plug it in again or try plugging the USB cable into 
a different USB port. 
• Do not attach the USB cable to a keyboard. 
• Verify that the USB cable is 3 meters (9.8  feet) or less in length. 
• If you have several USB de vices attached to your...

Some of the buttons are missing in the HP Solution Center 
Solution: If the appropriate icons and buttons for your product do not appear in the 
HP Solution Center, your installation might not be complete, and you might need to 
uninstall and then reinstall the software. Do not simply delete the product application
files from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group. 
For more information, see:
Uninstall and reinstall the...

For more information, see:
Uninstall and reinstall the software 
Cause: The installation might not be complete.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before 
prompted by the software installation screen, you might need to uninstall and then 
reinstall the software. Do not simply delete the HP All-in-One application files from your 
computer. Make sure to remove them properly using the uninstall utility provided when
you...

When the software installation is complete, the HP Digital Imaging Monitor icon appears 
in the Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon 
on the desktop. If the HP Solution Center shows the essential icons ( Scan Picture and 
Scan Document ), the software has been properly installed.
Paper jams
To help avoid paper jams, follow these guidelines: 
• Remove printed papers from the output tray frequently. 
• Prevent curled or wrinkled...

If the jammed paper is not in the rear rollers, check the front access door. Occasionally 
small media jams may not be reachable from the rear access door. Use the front 
access door if unable to clear the jam from the rear access door.
To clear a paper jam from the rear access door 
1. Press in the tab on the left side of the rear access door to release the door. 
Remove the door by pulling it away from the product.
2. Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are...

2.Gently pull out any paper that might have jammed.
CAUTION:If the paper tears when you are removing it, check for torn pieces 
of paper that might be remaining inside the product. If you do not remove all
the pieces of paper from the product, more paper jams are likely to occur.
3. Close the front access door.
4.Press Resume to continue the current job. 
Cause: Paper had jammed in the product.
Information on paper
The product is designed to work well with most paper types. Test a variety of paper types...

Try the following: 
•Information on print cartridges 
•Resolving print cartridge problems 
•Resolving print cart ridge error messages
Information on print cartridges
For best results, use HP print cartridges. The following tips help maintain HP print 
cartridges and ensure consistent print quality. 
• Keep all print cartridges in the original sealed packages until they are needed. 
• Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F). 
• Do not reattach the protective tape once it...