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HP DeskJet F4180 User Manual

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Page 121

Solution:Open the file in another application, and save it in a format that the HP All- 
in-One softwa re recognizes. 
For more information, see:
Supported file types for the HP All-in-One
Invalid file name
Cause: The file name you entered is invalid. 
Solution: Make sure that you are not using any invalid symbols in the file name.
Supported file types for the HP All-in-One 
When you save a scanned image, the HP All-in-One software recognizes the following 
file formats: BMP, DCX, FPX,  GIF, JPG, PCD,...

Page 122

•The software that came with the HP All-in-One was not installed correctly. 
• The software that came with the HP All-in-One is installed, but it is not running. 
Solution: Make sure your computer is turned on and is connected to the HP All-in- 
One. Also make sure you in stalled the software that came with the HP All-in-One. 
For more information, see:
Communication problems over a USB connection
No scan options
Cause: The software that came with the HP All-in-One is not running, or has never 
been...

Page 123

Solution:Leave the sheet in the output tray until the message disappears. If it is 
necessary to remove the printed sheet before the message disappears, carefully hold 
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Out of paper 
Cause: There is not enough paper in the input tray. 
Solution: If the HP All-in-One is out of paper or there are only a few sheets 
remaining, load more paper in the input tray. If there is paper in the input tray, remove 
the paper, tap...

Page 124

Solution:Change the print setting or load the appropriate paper in the input tray. 
For more information, see:
•Set the paper type for printing 
•Choose papers for printing and copying
Wrong paper width 
Cause: The print setting for the print job does not match the paper type or size 
loaded in the HP All-in-One. 
Solution: Change the print setting or load the appropriate paper in the input tray. 
For more information, see:
•Set the paper type for printing 
•Choose papers for printing and copying
Power...

Page 125

For more information, see:
Communication problems over a USB connection
Communication test failed 
Cause: The HP All-in-One is turned off. 
Solution: Look at the On light located on the front of the HP All-in-One. If it is not 
lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the 
HP All-in-One.
Cause: The computer is not communicating with the HP All-in-One. 
Solution: If the HP...

Page 126

the HP All-in-One and plugged into a power outlet. Press the On button to turn on the 
HP All-in-One.
Cause: The HP All-in-One is not connected to the computer. 
Solution: If the HP All-in-One is not properly connected to the computer, 
communication errors can occu r. Make sure the USB cable is securely connected to 
the HP All-in-One and the computer, as shown below.
For more information, see:
Communication problems over a USB connection
Print cartridge messages
The following is a list of print...

Page 127

NOTE:Do not remove the old print cartridge until a new one is available.
For more information on print cartridges, see Print cartridge troubleshooting.
Need alignment or alignment failed 
Cause: The incorrect type of paper is loaded in the input tray. 
Solution: If you have colored paper loaded in the input tray when you align the print 
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you...

Page 128

Cause:The contacts on the print cartridge are not touching the contacts in the print 
carriage. 
Solution: Remove and then reinsert the print cartridges. Verify that they are fully 
inserted and locked in place.
Cause: The print cartridge or sensor is defective. 
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click 
Contact HP  for information on calling for technical support.
Cause:You installed new print...

Page 129

covering the ink nozzles, carefully remove the tape from the print cartridges. Do not 
touch the ink nozzles or the copper-colored contacts.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause: One or both of the print cartridges are not installed or are installed 
incorrectly. 
Solution: Remove and then reinsert the print cartridges. Verify that they are fully 
inserted and locked in place. 
If the problem persists, clean the...

Page 130

removed from each print cartridge. When plastic tape covers the print cartridge 
contacts, the device cannot detect that the print cartridge is installed.
Print cartridge is faulty or not installed properly 
Cause: The printer cannot print if the print cartridges are faulty, or if they are not 
installed properly. 
Solution: 
To resolve the problem 
1. Open the print cartridge door. 
2. Do one of the following: 
• If an error message is displayed on screen, remove the print cartridge that is 
named in...
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