HP DeskJet F370 User Manual

Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with hardware and software setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP All-in-One hardware.
The HP All-in-One will not turn on
Cause The HP All-in-One is not properly connected to a power supply.
Solution
● Make sure the power cord is firmly connected to both the HP All-in-One and
the...

www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One
with my computer
Solution You must first install the software that came with the HP All-in-One
before connecting the USB cable. During installation, do not plug in the USB
cable until prompted by the onscreen instructions. Connecting the USB cable
before prompted can cause errors.
Once you have...

Open the print cartridge door to access the print carriage area. Remove any
objects that are blocking the print carriage, including any packing materials.
Turn the HP All-in-One off and then turn it on again.
● Check that the HP All-in-One print queue is not paused (Windows) or
stopped (Mac). If it is, choose the appropriate setting to resume printing. For
more information about accessing the print queue, see the documentation
that came with the operating system installed on your computer.
● Check the...

If the HP All-in-One and computer are not communicating with each other, try the
following:
Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see  Hardware
setup troubleshooting .
During a normal installation of the HP All-in-One software, the following events occur:
1. The HP All-in-One software CD-ROM runs automatically.
2. The software installs.
3. Files are...

The minimum system checks screen appears (Windows)Solution Your system does not meet the minimum requirements to install the
software. Click  Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
You can also try installing HP Photosmart Essential instead. HP Photosmart
Essential provides less functionality than the HP Photosmart Premier software,
but it requires less space and memory on your computer.
For more information about installing...

I received a message that an unknown error has occurredSolution Try to continue with the installation. If that does not work, stop and
then restart the installation, and follow the directions on the screen. If an error
occurs, you might need to uninstall and then reinstall the software. Do not simply
delete the HP All-in-One application files from your computer. Make sure to
remove them properly using the uninstall utility provided when you installed the
software that came with the HP All-in-One.
For...

To uninstall from a Windows computer, method 1
1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software.
2. Press the  On button to turn off the HP All-in-One.
3. On the Windows taskbar, click  Start, Programs  or All Programs , HP , Deskjet
All-In-One F300 series , Uninstall .
4. Follow the onscreen instructions.
5. If you are asked whether you would like to remove shared files, click  No.
Other programs that use...

To uninstall from a Windows computer, method 3
NoteUse this method if  Uninstall is not available in the Windows Start menu.
1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program.
2. Select  Uninstall and follow the onscreen directions.
3. Disconnect the HP All-in-One from your computer.
4. Restart your computer.
Note It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer...

If paper does become jammed in your device, follow these instructions to clear the
paper jam.
Clear paper jams
If the HP All-in-One has a paper jam, first check the rear door.
If the jammed paper is not in the rear rollers, check the front door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One.
2. Gently pull the paper out of the rollers.
Caution If the paper tears when you are...

3. Close the print cartridge door.
4. Press Start Copy Black  to continue the current job.
Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of
the print cartridges.
To troubleshoot print cartridges
1. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the plastic tape has been removed....