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HP DeskJet F2280 User Manual

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Page 171

Error occurred while communicating with the product 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Reset the product 
•Solution 2: Check the power cord and USB cable 
•Solution 3: Restart the computer 
•Solution 4: Uninstall and reinstall the product
•Solution 5: Uninstall and reinstall the HP...

Page 172

2.Make sure the product is turned on. 
3. If the product is not receiving electrical power, connect it to another power outlet. 
4. Turn off the product and reset it by disconnecting the power cord. 
5. Wait 5 seconds, and plug in the power cord. 
6. Turn on the product. 
7. Try to scan again. 
To check the USB connection 
1. Verify that the USB cable is securely plugged into the USB port on the back of 
the product. 
2. Make sure the other end of the USB cable is plugged into a USB port on your...

Page 173

6.Check the USB cable to make sure it is functioning properly.
NOTE:If you are using an older cable, it might not be working properly. Try 
connecting it to another product to see if the USB cable works. If you 
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead. 
8. Restart the computer. 
9. After the computer restarts, try to scan again. 
Cause: The power...

Page 174

3.Remove all the items that are related to the HP scanning software. 
A message appears on the computer to restart after removing some programs 
from the  Add/Remove Programs list. 
4. Select Click here to restart later. 
5. Disconnect the product from your computer and then restart your computer.
NOTE:It is important that you disconnect the product before restarting your 
computer. Do not connect the product to your computer until after you have 
reinstalled the software.
6. Insert the HP Photosmart...

Page 175

Cause:You might need assistance to enable the product or software to function 
properly.
File messages
The following is a list of file-related error messages: 
•Error reading or writing the file 
•File not found
•File format not supported
•Invalid file name 
•Supported file types for the HP All-in-One 
Error reading or writing the file 
Solution: Check to see if you have the right folder and file name. 
Cause: The product software could not open or save the file.
File not found 
Solution: Close some...

Page 176

Supported file types for the HP All-in-One 
Refer to the follow ing for the supported file formats: 
• The HP Photosmart software supports the following file formats: BMP, DCX, FPX, 
GIF, JPG, PCD, PCX, TI F, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG 
• When scanning, the HP Photosmart Software enables you to save an image in the 
following file  formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF
General user messages
The following is a list of messages related to common user errors: 
•Cannot crop...

Page 177

Cause:Several situations can cause this error message to appear. 
• Your computer was not turned on. 
• Your computer was not connected to the product. 
• The software that came with the product was not installed correctly. 
• The software that came with the product is installed, but it was not running.
No scan options 
Solution: Make sure the software is installed and running. For more information, 
see the Setup Guide that came with the HP All-in-One. 
Cause: The software that came with the product was...

Page 178

Out of paper 
Try the following solutions to resolve the issue. Solutions are listed in order, with the most 
likely solution first. If the first solution does not solve the problem, continue trying the 
remaining solutions until the issue is resolved. 
•Solution 1: Replace the rear door of the product 
•Solution 2: Check the paper type and the print settings 
•Solution 3: Clean the rollers 
•Solution 4: Contact HP support 
Solution 1: Replace the rear door of the product 
Solution: If you removed the...

Page 179

5.Insert the stack of paper into the input tray with the short edge forward and the 
print side down. Slide the stack of paper forward until it stops.
6. Slide the paper-width guide inward until it stops at the edge of the paper.
NOTE:Do not overload in the input tray; make sure the stack of paper fits 
within the input tray and is no higher than the top of the paper-width guide.
7. Make sure the print settings, paper size and type, match the paper loaded in the 
input tray. 
See the following tasks for...

Page 180

in the Size list to see if a defined paper size already exists for the type of paper 
you are using.
Paper typeSuggested paper size settings
Copier, multi-purpose, or plain papersLetter or A4
EnvelopesAppropriate listed envelope size
Greeting-card papersLetter or A4
Index cardsAppropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size)
Inkjet papersLetter or A4
Iron-on T-shir t transfersLetter or A4
LabelsLetter or A4
LegalLegal
LetterheadLetter or A4
Panorama...
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