HP Deskjet D4360 User Manual

							Installation program stops
Cause:If the installation program stops when it looks for new hardware, one of the
following issues is causing a communication problem:
• The USB cable is old or defective.
• Software, such as an antivirus program, is running.
• Another device, such as a scanner, is connected to the computer.
Solution:
To resolve the problem
1.Make sure that no USB devices other than the printer, the keyboard, and the
mouse are connected to the computer.
2.Disconnect and reconnect the USB cable.
3.Make sure that the printer is connected directly to a USB port on the computer
(instead of through a USB hub).
4.If the installation program still does not locate the printer, replace the USB cable,
and then continue to the next step.
5.Click Cancel, and then restart the computer.
6.Turn the printer off, and then disconnect the USB cable and power cord.
7.Quit any antivirus programs or other software programs that are running on the
computer.
NOTE:To quit an antivirus program, follow the manufacturer’s instructions.
8.Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions. When the installation program prompts you,
connect the USB cable and the power cord to the printer, and then make sure
that the printer is on.
NOTE:Do not connect the USB cable until you are told to do so.
c. Follow the onscreen instructions to finish the installation.
9.Restart the antivirus program.
Unknown Device message displays
Cause:During installation, an “Unknown Device” message might be displayed
when you connect a USB cable between the printer and the computer. A possible
cause might be a defective USB cable.
Solution:
NOTE:This is not a problem if you are using Windows 2000. If you are using
Windows 2000 and this message is displayed, you can continue with the software
installation.
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							To resolve the problem
1.Disconnect the USB cable from the printer.
2.Disconnect the power cord from the printer.
3.Wait approximately 30 seconds.
4.Reconnect the power cord to the printer.
5.Reconnect the USB cable to the printer.
6.If the “Unknown Device” message is still displayed, replace the USB cable.
Printer name does not appear
Solution:If the printer software seems to install correctly, but the printer name does
not appear in the list of printers when you click Print on the File menu or in the Printers
folder in Control Panel, try reinstalling the printer software.
To reinstall the printer software
1.Quit any antivirus programs or other software programs that are running on the
computer.
NOTE:To quit an antivirus program, follow the manufacturer’s instructions.
2.Uninstall the printer software:
a. Insert the printer software CD into the drive, and then follow the onscreen
instructions.
NOTE:If the installation program does not start automatically, click your
CD drive letter in Windows Explorer, then double-click the setup.exe file.
For example, double-click D:\setup.exe.
b. When prompted, click Remove All.
3.Reinstall the printer software:
a. Insert the printer software CD into the drive.
b. Follow the onscreen instructions to finish the installation.
4.Restart the antivirus program.
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							Printer lights are on or flashing
The printer lights indicate the printer status.
1Power light
2Resume light
3Print Cartridge Status lights
4Front USB port lights
To resolve the problem that is causing the lights to flash, click the appropriate link.
NOTE:There may be more than one reason why the printer lights are flashing, so
you may see several solutions.
•Power light is flashing
•
Resume light is flashing
•
Both Power and Resume lights are flashing
•
Print Cartridge Status lights are on or flashing
•
Front USB port lights are flashing
Power light is flashing 
1Power light
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							If the Power light is flashing, the printer is preparing to print. The light stops flashing when
the printer has received all data.
Resume light is flashing
1Resume light
If the Resume light is flashing, check the following conditions:
• The printer might be out of paper.
Place paper in the input tray, and then press the Resume button.
• There might be a paper jam.
For information about clearing a paper jam, see 
Paper jam.
• The printer might be stalled.
For more information about correcting the problem, see 
Print cartridge carriage is
stalled.
Both Power and Resume lights are flashing
The printer might need to be restarted.
1.Press the Power button to turn off the printer, and then press the Power button to
restart the printer.
Proceed to step 2 if the lights continue to flash.
2.Press the Power button to turn off the printer.
3.Disconnect the printer power cord from the electrical outlet.
4.Reconnect the printer power cord to the electrical outlet.
5.Press the Power button to turn on the printer.
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							Print Cartridge Status lights are on or flashing
The printer has two print cartridge status lights.
1.The left status light represents the tri-color print cartridge, which is installed in the left
side of the print cartridge carriage.
2.The right status light represents the black or the photo print cartridge. One of these
print cartridges is installed in the right side of the print cartridge carriage. For more
information, see 
Photo print cartridge.
If one or both Print Cartridge Status lights are on and not flashing
• Check to see if a print cartridge is low on ink. For more information, see 
View
estimated ink levels.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
• If neither print cartridge is low on ink, press the Resume button. If the Print Cartridge
Status light remains on, turn the printer off, and then on again.
If one or both Print Cartridge Status lights are on and flashing
• The light on the left blinks when the tri-color print cartridge (on the left) is the problem,
the light on the right blinks when the black or photo cartridge (on the right) is the
problem. For resolving the error with the problem cartridge, see 
Resolving print
cartridge error messages.
• If both lights are flashing, verify that the correct print cartridges are installed. For more
information, see 
Install print cartridges.
• If you were printing a borderless document when the light started flashing, see
Borderless printing guidelines.
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							Otherwise, follow these steps:
1.Raise the printer cover, remove the print cartridge on the right, and then lower the
cover.
2.Follow one of these steps:
• If the Power light is flashing: Open the printer cover, reinsert the print cartridge
that you removed, and then remove the other print cartridge. Proceed to step 3.
• If the Power light is off: There is a problem with the print cartridge that you
removed. Proceed to step 3.
3.
Manually clean the print cartridge.
After cleaning the print cartridge, reinsert it into the printer.
If the light continues to flash, see 
Print cartridge problems.
Front USB port lights are flashing
If the front USB port lights are flashing, follow the instructions in Front USB port lights are
flashing.
Printer does not print
•Verify the following
•
Check the printer lights
•
Unable to print
•
If the printer still does not print
Verify the following
Verify the following conditions if the printer is not printing:
• The printer is connected to the power source.
• The cable connections are secure.
• The printer is turned on.
• The print cartridges are the correct print cartridges for the printer and are properly
installed.
For more information, see 
Print cartridges and Installation instructions.
• The paper or other media is correctly loaded in the paper tray.
• The printer cover is closed.
• The rear access door is attached.
Check the printer lights
The printer lights indicate the printer status and alert you to potential problems.
For more information, see 
Printer lights are on or flashing.
Unable to print
Try the following solutions:
•
Solution 1: Make sure the printer is turned on
•
Solution 2: Print a test page
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							•Solution 3: Clear the print queue
•
Solution 4: Check the printer cable connection
•
Solution 5: Verify the printer driver configuration
•
Solution 6: Check if the printer is paused or offline
•
Solution 7: Clear the print queue manually
•
Solution 8: Restart the print spooler
•
Solution 9: Verify whether the software application is causing the problem
Solution 1: Make sure the printer is turned on
Solution:Look at the Power light located on the front of the printer. If it is not lit, the
printer is turned off. Make sure the power cord is firmly connected to the printer and
plugged into a power outlet. Press the Power button to turn on the printer.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Print a test page
Solution:Print a test page to see if the product can print and is communicating with
the computer.
To print a test page
1.Load Letter or A4 unused plain white paper in the paper tray.
2.Open the printer 
Toolbox.
3.On the Device Services tab, click the Print a Test Page button.
The Print a Test Page dialog box is displayed.
4.Click the Print Page button.
Recycle or discard the test page.
If the test page fails to print, make sure you set up the product properly. See the Setup
Guide that came with the product for information about setting it up.
Cause:The product was not set up properly.
If this did not solve the issue, try the next solution.
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							Solution 3: Clear the print queue
Solution:Restart your computer to clear the print queue.
To clear the print queue
1.Restart your computer.
2.After the computer has restarted, check the print queue.
a. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control
Panel, and then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel,
and then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings,
and then click Printers.
b. Double-click the icon for your product to open the print queue.
If there are no print jobs pending, the issue might have been resolved.
3.Try to print again.
Cause:The computer needed to be restarted to clear the print queue.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer cable connection
Solution:Disconnect the USB cable from the computer and product, and then
reconnect it.
To disconnect and reconnect the USB cable
1.Disconnect the USB cable from the product.
2.Disconnect the USB cable from the computer.
3.Leave the USB cable disconnect for 5-6 seconds.
4.Reconnect the USB cable to the product and the computer.
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							After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE:If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5.If the product does not start printing automatically, start another print job.
Cause:The USB cable needed to be disconnected.
If this did not solve the issue, try the next solution.
Solution 5: Verify the printer driver configuration
Solution:Check to make sure the product is set as the default printer and that it is
using the correct printer driver.
To verify that the product is set as the default printer
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2.Make sure the correct product is set as the default printer.
The default printer has a check mark in a black circle next to it.
3.If the wrong product is set as the default printer, right-click the correct product and
select Set as Default.
To verify the print driver
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2.Right-click the icon next to the product, and select Properties.
3.Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4.If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5.Click the Advanced tab.
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							6.Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
7.If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8.Click OK to save your changes.
Cause:If there was more than one product configured on the same computer, the
product in use was not be set as the default printer, or the wrong driver might have
been configured.
If this did not solve the issue, try the next solution.
Solution 6: Check if the printer is paused or offline
Solution:Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1.Depending upon your operating system, do one of the following:
• W i n d o w s  V i s t a :  O n  the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2.Double-click the icon for your product to open the print queue.
3.On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline. If a check mark is present on either option, click
the menu option to remove it. If the menu has the Use Printer Online option,
select that option to put a check mark next to it.
4.If you made any changes, try to print again.
Cause:The product was paused or offline.
If this did not solve the issue, try the next solution.
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