HP Deskjet D4360 User Manual

							Solution 7: Clear the print queue manually
Solution:Manually clear the print queue.
To clear the print queue manually
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2.Double-click the icon for your product to open the print queue.
3.On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
4.If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5.Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
Cause:The print queue needed to be manually cleared.
If this did not solve the issue, try the next solution.
Solution 8: Restart the print spooler
Solution:Restart the print spooler.
To stop and restart the print spooler
1.Depending upon your operating system, do one of the following:
• Windows XP and Windows Vista: On the Windows taskbar, click Start, and
then click Control Panel.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Control Panel.
2.Double-click Administrative Tools, and then double-click Services.
3.Scroll down the list and click Print Spooler, and then click Stop to stop the
service.
4.Click Start to restart the service, and then click OK.
5.Restart the computer and try printing again after the computer has restarted.
Cause:The print spooler needed to be restarted.
If this did not solve the issue, try the next solution.
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							Solution 9: Verify whether the software application is causing the problem
Solution:Verify whether the software application is the problem.
To verify the software application
1.Close the software application and reopen it.
2.Try to print again from the software application.
NOTE:The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3.Try printing from Notepad to see if the issue is the software application or the
driver.
To print from Notepad
a. On the Windows taskbar, click Start, and then click Programs or All
Programs.
b. Click Accessories, and then click Notepad.
c. Type a few characters of text into Notepad.
d. Click File, and then click Print.
4.If printing is successful from Notepad but not the software application, contact the
manufacturer of that application for support.
Cause:The software application was failing or could not interface with the print
driver correctly.
If the printer still does not print
1.Select the topic below that best describes the problem:
•
Paper jam
•
Out of paper
•
Printer ejects paper
•
Print cartridge carriage is stalled
2.If the printer still does not print, shut down, and then restart your computer.
Document prints slowly
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
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							Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about updating the printer software, see 
Download printer software
updates.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.
1.Verify that the computer hard disk space, RAM, and processor speed meet the system
requirements.
The system requirements are listed in the Readme file that came with the printer.
2.Make space available on the hard drive by deleting unwanted files.
Print cartridge problems
•Resolving print cartridge error messages
•
Print cartridge carriage is stalled
Resolving print cartridge error messages
After you install a print cartridge, one or both of the print cartridge status lights begin to
blink. The printer will not print. One of the following messages may appear on your
computer screen:
Print Cartridge Problem
Incorrect Print Cartridge(s)
Incorrectly Installed Cartridge(s)
Print Cartridge(s) Missing
NOTE:In the procedures below, the problem cartridge is identified by the blinking
light. The light on the left blinks when the tri-color print cartridge (on the left) is the
problem and the light on the right blinks when the black or photo cartridge (on the
right) is the problem. If both lights blink, either both cartridges are the problem, or the
printer cannot determine the problem cartridge.
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							To determine which cartridge is having the problem
1.Make sure the printer is on.
2.Open the printer cover. Wait until the print cartridge carriage moves to the right side
of the printer and is idle and quiet.
3.Remove the tri-color print cartridge from the slot on the left. Press down on the
cartridge, and then slide it out of the print cartridge carriage.
4.Close the printer cover.
5.Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the tri-color print
cartridge.
• If the error has not been resolved, continue to the next step.
6.Open the cover and reinsert the tri-color print cartridge by sliding it forward into the
slot on the left. Then push the print cartridge forward until it snaps into place.
7.Repeat the steps to remove the other print cartridge from the slot on the right.
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							8.Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the black print
cartridge.
• If the error has not been resolved, then there is a problem with both print
cartridges.
9.When you have identified the problem cartridge, continue with the following solutions.
Work through the following sections in order. When the print cartridge light stops blinking,
you have solved the problem.
•
Solution 1: Remove and reinstall the print cartridges
•
Solution 2: Clean the print cartridge contacts
•
Solution 3: Print in ink-backup mode
Solution 1: Remove and reinstall the print cartridges
Solution:The print cartridge may not have full electrical contact with the printer.
Removing and reinstalling the cartridge may help.
NOTE:HP cannot guarantee the quality of remanufactured or refilled cartridges.
To verify and install the correct print cartridges
1.Make sure the printer is on. Press the Power button if it is not lit.
2.Open the printer cover, and then wait until the print cartridge carriage is idle and
silent.
3.Press down lightly on the end of the problem cartridge to release it.
4.Slide the cartridge out and inspect it:
CAUTION:Do not touch the copper electrical contacts or the ink nozzles.
1Ink nozzles (do not touch)
2Copper contacts
• Check the electrical contacts for debris.
• Make sure all the clear nozzle protective tape has been removed.
CAUTION:Do not attempt to remove the copper electrical strip!
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							5.Read the selection number on the print cartridge label and make sure it is
compatible with your printer. Compatible print cartridges are listed in the reference
guide that came with your printer.
1Selection number
6.If the print cartridge has the wrong selection number, install a new print cartridge.
For more information, see 
Installation instructions.
7.Close the printer cover.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution:If the print cartridge selection number is correct and the previous solution
did not resolve the problem, try cleaning the print cartridge. For more information, see
Manually clean print cartridges.
If the print cartridge status light continues to flash after cleaning the print cartridge,
replace the print cartridge. For more information, see 
Replace print cartridges.
If this did not solve the issue, try the next solution.
Solution 3: Print in ink-backup mode
Solution:If you do not have a replacement print cartridge, you can still print in ink
backup mode. Remove the problem cartridge and print with the remaining cartridge.
For more information, see 
Ink-backup mode.
Print cartridge carriage is stalled
The print cartridge cradle (carriage) may get stuck on either side or in the middle of the
printer. This is called a carriage stall. When this happens, the error message Print
Cartridge Cradle is Stuck may appear.
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							Try the following solutions:
•
Solution 1: Turn the power off and on
•
Solution 2: Clear any paper jams
•
Solution 3: Move the printer carriage
•
Solution 4: Verify the power source
•
Solution 5: Remove and reinstall the print cartridges
Solution 1: Turn the power off and on
Solution:Turn the power off and then back on.
CAUTION:Check for any loose or broken parts in the printer. If you find loose
or broken parts, go to 
www.hp.com/support.
To turn off the printer
1.Turn off the printer by pressing and releasing the Power button. If it will not turn
off, proceed to the next solution.
2.After the printer turns off, press the Power button to turn the printer back on.
NOTE:The printer may go through a warm-up period of up to two minutes.
Lights may flash, and the carriage may move. Wait until this warm-up period
is complete before continuing to the next step.
3.If the Power light is on and does not blink, print a self-test page. For more
information, see 
Print a test page.
If this did not solve the issue, try the next solution.
Solution 2: Clear any paper jams
Solution:Clear the printer of any jammed paper. For more information, see 
Paper
jam.
If this did not solve the issue, try the next solution.
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							Solution 3: Move the printer carriage
Solution:If the printer carriage is still stuck, try moving it as described in the
following procedure.
To move the printer carriage
1.Press the Power button to turn off the printer, and then disconnect the power cord
from the printer.
2.Open the printer cover and try to move the print carriage from side to side by hand.
1Print carriage in the access door
If the print carriage does not move, then your printer needs to be serviced. If the
print carriage does move, then proceed to the next step.
3.Verify that the print cartridges are locked into the printer carriage and have not
come loose. Also, verify that there are no obstructions under or around the printer
carriage to prevent it from moving.
4.Verify that the printer carriage can move freely across the width of the printer by
gently pushing the carriage to the left, and then to the right. Clear any obstructions.
5.Close the printer cover and reconnect the power cord.
6.Press the Power button to turn on the printer.
7.Try the print job again to see if this procedure resolved the issue.
If this did not solve the issue, try the next solution.
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							Solution 4: Verify the power source
Solution:Verify that the printer is properly connected to a suitable power source.
To verify the power source
1.Verify that the computer and the printer have the correct power plugs depending
on your country/region.
2.Remove the printer cable from any power strips or surge suppressors, and then
plug it directly into a power outlet.
3.Try the print job again to see if this procedure resolved the issue.
NOTE:If the printer prints when plugged directly into a power outlet, the
power strip or surge suppressor may not be allowing sufficient voltage to reach
the printer.
If this did not solve the issue, try the next solution.
Solution 5: Remove and reinstall the print cartridges
Solution:Improper placement or installation of the print cartridges can cause the
printer carriage to stall. Remove and reinstall the print cartridges. For more
information, see 
Install print cartridges.
Paper problems
•Paper jam
•
Printer does not feed paper
•
Printer ejects paper
•
Out of paper
•
Printer prints on multiple sheets at once
Paper jam
To clear a paper jam
1.Press the Resume button.
If the paper jam does not clear, then go to the next step.
2.Turn off the printer.
3.Disconnect the printer power cord from the electrical outlet.
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							4.Remove the rear access door. Press the handle to the right, and then pull out the
door.
5.Remove any paper that is inside the printer by pulling it out from the back of the printer.
If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
6.Replace the rear access door securely.
7.If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION:Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
8.Reconnect the printer power cord to the electrical outlet.
9.Turn on the printer, and then press the Resume button.
10.Reprint the document.
NOTE:If paper jams occur frequently, try using a heavier paper. See Printer
specifications for paper weight specifications.
Printer does not feed paper
Solution:Try one or more of the following solutions:
• Reduce the number of sheets in the input tray.
• Remove the paper from the input tray, and then reload it.
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