HP Deskjet D4360 User Manual

							Solution 1: Print on a page of plain paper
Solution:Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1.Load several sheets of plain paper in the input tray.
2.Wait five minutes.
3.Print a document with little or no text.
4.Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
Cause:Ink accumulated inside the product, where the back of the paper rests
during printing.
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution:Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause:The excess ink in the product needed to dry out.
Paper is not picked up from the input tray
Solution:
Do one of the following:
• If the product is out of paper or there are only a few sheets remaining, load more
paper in the input tray.
• If there is paper in the input tray:
• Remove the stack of paper from the input tray and verify that all the paper in
the input tray is the same size and type.
• Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite
direction of the curl or replace the paper.
• Tap the stack of paper on a flat surface to align the edges.
• Verify that the stack of paper contains between 10 and 25 sheets of paper.
• Reload the paper into the input tray.
Follow the prompts on the display to continue.
Cause:There was not enough paper in the input tray.
The text edges are jagged
Try the following solutions if the text in your printouts is not sharp and the edges are
rough.
Chapter 12
118 Troubleshooting
Troubleshooting
 
						

							Solution:Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
Cause:The font was a custom size.
Document is misprinted
If your document does not print correctly, check the following topics to see how the issues
might be resolved:
•
Text and images are misaligned
•
Document is printed off-center or at an angle
•
Parts of the document are missing or printed in the wrong place
•
Envelope is printed at an angle
•
Document does not reflect the new print settings
Text and images are misaligned
Solution:If the text and images on your printouts are misaligned, then align the
print cartridges.
For more information, see 
Align print cartridges.
Document is printed off-center or at an angle
Solution:
1.Verify that the paper is correctly placed in the input tray.
For more information, see 
Print documents.
2.Verify that the paper guide fits firmly against the edge of the paper.
3.Reprint the document.
Parts of the document are missing or printed in the wrong place
Solution:Open the 
Printer Properties dialog box and confirm the following options:
TabSetting
FeaturesPortrait or Landscape: Verify the appropriate
orientation.Size: Verify the appropriate paper size.
Scale to paper size: Select this option to scale text and
graphics to the paper size specified in the corresponding
drop-down list.
Document is misprinted 119
Troubleshooting
 
						

							If parts of the document are still missing, the printer settings might be overridden by
the software program print settings. Select the appropriate print settings from within
the software program.
Envelope is printed at an angle
Solution:
1.Slide the flap inside the envelope before loading it in the printer.
For more information about loading envelopes, see 
Print envelopes.
2.Confirm that the paper guide fits firmly against the edge of the envelope.
3.Reprint the envelope.
Document does not reflect the new print settings
Solution:The printer settings might differ from the software program print settings.
Select the appropriate print settings within the software program.
Front USB port problems
•Images in a connected digital camera do not print
•
Front USB port lights are flashing
Images in a connected digital camera do not print
Cause:There are several reasons why images in a connected digital camera do
not print:
• You did not transfer the images from the camera to your computer.
• The digital camera is not in the correct mode for downloading photos.
• The images are not in a supported format.
• You did not select any photos on the camera for printing.
Solution:Verify that you have transferred the images from the camera to your
computer. Additionally, verify that the digital camera is saving photos in a file format
that the HP Photosmart Software or other photo-printing software program supports.
Before you connect the digital camera to the front USB port on the printer, select some
photos on the camera for printing.
For more information on using the HP Photosmart Software, see the HP Photosmart
Software Help.
Chapter 12
120 Troubleshooting
Troubleshooting
 
						

							Front USB port lights are flashing
Solution:
1Connection light
2Error light
State of the lightsTask
Connection light and the Error light flash for
five secondsThe printer has lost connection with the
camera while printing.
Check the USB connection.
Connection light is on and the Error light is
flashingThe camera is not set to the correct mode for
transferring photos.
Change the camera mode.
Connection light is off and the Error light is onAn unsupported device, such as a mouse,
has been connected to the front USB port.
Remove the unsupported device.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut down
your computer and then restart it.
If you still have questions after restarting your computer, visit HP Technical Support at
www.hp.com/support.
For information about the support process, see 
HP support.
If you continue to have problems 121
Troubleshooting
 
						

							A HP support
•Ink cartridge warranty information
•
Support process
•
HP support by phone
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the
printer.
Support process
If you have a problem, follow these steps
1.Check the documentation that came with the HP Deskjet.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for your HP Deskjet
• Valuable HP Deskjet and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register your device
3.For Europe only: Contact your local point of purchase. If your device has a hardware failure, you
will be asked to bring it back to your local point of purchase. (Service is provided at no charge
during the device limited warranty period. After the warranty period, you will be quoted a service
charge.)
4.Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
•Phone support period
•
Placing a call
•
After the phone support period
122 HP support
HP support
 
						

							Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: 
www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
HP support by phone 123
HP support
 
						

							B Technical information
•Printer specifications
•
Notice to Windows 2000 users
•
Environmental product stewardship program
•
Regulatory notices
Printer specifications
The HP Deskjet has the following specifications and requirements.
Physical specifications
Printer dimension (with the tray extended): 148 mm high x 444 mm wide x 480 mm deep (5.83 inches
high x 17.5 inches wide x 18.9 inches deep)
Printer weight (without print cartridges): 3.462 kg (7.635 lbs)
Memory
.5 MB of integrated memory
Minimum system requirements
Software and system requirements are located in the Readme file.
NOTE:For best printing performance, use a USB 2.0 compatible cable.
Paper tray capacity
Plain paper sheets: Up to 80
Output tray capacity
Plain paper sheets: Up to 50
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Letter Paper: 65 to 90 g/m² (16 to 24 lb)
Legal Paper: 70 to 90 g/m² (20 to 24 lb)
Envelopes: 70 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75-lb index maximum)
Print cartridge yield
Visit 
www.hp.com/pageyield for more information on estimated cartridge yields.
Notice to Windows 2000 users
This product provides limited functionality for Windows 2000, including but not limited to the following:
• The HP Photosmart Software is not available.
• The onscreen Help is not installed, but it is available as a Web download at 
www.hp.com/
support.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
124 Technical information
Technical information
 
						

							to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
Paper use
•
Plastics
•
Material safety data sheets
•
Recycling program
•
HP inkjet supplies recycling program
•
Energy Star® notice
•
Disposal of waste equipment by users in private households in the European Union
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Energy Star® notice
This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the device is not active. This product qualifies for ENERGY STAR® which
is a voluntary program established to encourage the development of energy-efficient office products.
Environmental product stewardship program 125
Technical information
 
						

							ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
www.energystar.gov Appendix B
126 Technical information
Technical information
 
						

							Disposal of waste equipment by users in private households in the European Union
Environmental product stewardship program 127
Technical information