HP Deskjet D4360 User Manual

Solution 7: Clear the print queue manually
Solution:Manually clear the print queue.
To clear the print queue manually
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
• Windows 2000: On the Windows taskbar, click Start, point to Settings, and
then click Printers.
2.Double-click the...

Solution 9: Verify whether the software application is causing the problem
Solution:Verify whether the software application is the problem.
To verify the software application
1.Close the software application and reopen it.
2.Try to print again from the software application.
NOTE:The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3.Try printing from Notepad to see if the...

Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about...

To determine which cartridge is having the problem
1.Make sure the printer is on.
2.Open the printer cover. Wait until the print cartridge carriage moves to the right side
of the printer and is idle and quiet.
3.Remove the tri-color print cartridge from the slot on the left. Press down on the
cartridge, and then slide it out of the print cartridge carriage.
4.Close the printer cover.
5.Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the...

8.Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the black print
cartridge.
• If the error has not been resolved, then there is a problem with both print
cartridges.
9.When you have identified the problem cartridge, continue with the following solutions.
Work through the following sections in order. When the print cartridge light stops blinking,
you have solved the problem.
•
Solution 1: Remove and reinstall the print cartridges
•
Solution 2:...

5.Read the selection number on the print cartridge label and make sure it is
compatible with your printer. Compatible print cartridges are listed in the reference
guide that came with your printer.
1Selection number
6.If the print cartridge has the wrong selection number, install a new print cartridge.
For more information, see 
Installation instructions.
7.Close the printer cover.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution:If the print...

Try the following solutions:
•
Solution 1: Turn the power off and on
•
Solution 2: Clear any paper jams
•
Solution 3: Move the printer carriage
•
Solution 4: Verify the power source
•
Solution 5: Remove and reinstall the print cartridges
Solution 1: Turn the power off and on
Solution:Turn the power off and then back on.
CAUTION:Check for any loose or broken parts in the printer. If you find loose
or broken parts, go to 
www.hp.com/support.
To turn off the printer
1.Turn off the printer by pressing and...

Solution 3: Move the printer carriage
Solution:If the printer carriage is still stuck, try moving it as described in the
following procedure.
To move the printer carriage
1.Press the Power button to turn off the printer, and then disconnect the power cord
from the printer.
2.Open the printer cover and try to move the print carriage from side to side by hand.
1Print carriage in the access door
If the print carriage does not move, then your printer needs to be serviced. If the
print carriage does move,...

Solution 4: Verify the power source
Solution:Verify that the printer is properly connected to a suitable power source.
To verify the power source
1.Verify that the computer and the printer have the correct power plugs depending
on your country/region.
2.Remove the printer cable from any power strips or surge suppressors, and then
plug it directly into a power outlet.
3.Try the print job again to see if this procedure resolved the issue.
NOTE:If the printer prints when plugged directly into a power...

4.Remove the rear access door. Press the handle to the right, and then pull out the
door.
5.Remove any paper that is inside the printer by pulling it out from the back of the printer.
If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
6.Replace the rear access door securely.
7.If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then...