HP Deskjet D4360 User Manual

Print quality is poor
This section contains the following topics:
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Wrong, inaccurate, or bleeding colors
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Ink is not filling the text or graphics completely
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The printout has a horizontal band of distortion near the bottom of a borderless print
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Printouts have horizontal streaks or lines
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Printouts are faded or have dull colors
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Printouts seem blurry or fuzzy
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Printouts have vertical streaks
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Printouts are slanted or skewed
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Ink streaks on the back of the paper
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Paper is not picked up from the...

NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:Non-HP ink was being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray
Solution:Make sure the paper is loaded correctly and that it is not wrinkled or too
thick....

If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
replace the missing print cartridge.
For more information, see:
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Ink-backup mode
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Replace print cartridges
Cause:A print cartridge was missing, and the product was printing in ink-backup
mode.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution:Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if...

Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
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Solution 1: HP recommends using genuine HP print cartridges
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Solution 2: Check the print settings
•
Solution 3: Check the paper type
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Solution 4: Clean the print cartridges
Solution 1: HP recommends using genuine HP print cartridges
Solution:Check to see if your print cartridges are genuine HP print cartridges.
HP...

Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Premium Plus Photo Paper.
For more information, see:
Store and handle photo paper
Cause:The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridges
Solution:Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If...

Solution 2: Check the print quality setting
Solution:Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•
Change the print speed or quality
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Maximum dpi
Cause:The print quality setting was set to low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution:If the problem persists, use the software you installed with the product or
another software application to rotate your image 180...

Solution 2: Check the print quality setting
Solution:Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
For more information, see:
•
Change the print speed or quality
•
Maximum dpi
Cause:The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution:Allow half an hour for the print cartridge to recover.
Cause:A print cartridge was jarred...

Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
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Solution 1: Check the print settings
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Solution 2: Check the paper type
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Solution 3: Clean the print cartridges
Solution 1: Check the print settings
Solution:Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the...

self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see 
Print a test page.
Cause:The print cartridges needed to be cleaned or there was insufficient ink.
Printouts seem blurry or fuzzy
Try the following solutions if your printout is smudged or unclear.
TIP:After reviewing the solutions in this section, you can go to HPs support Web
site to see if there is additional troubleshooting help. For more...

Solution:HP recommends that you use HP Premium Papers or any other paper
type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Premium Plus Photo Paper.
For more information, see:
Store and handle photo paper
Cause:The wrong kind of paper was loaded in the input tray.
Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
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Solution 1: Make sure the paper...